Hello, thank you for purchasing The Package Premium DVD.
Please read below in regards to our after sales service.
In the case of external damage from shipping, send us an e-mail with the following attached:
1. Proof of purchase (screenshots that show where you bought it, your name, date of purchase, name of the product, date of arrival)
2. Photo of the damaged product
3. Description of the damage
We will exchange the product 1:1 once we receive the e-mail.
(if any of the above are missing, we need more time to reconfirm and the processing may be delayed.)
If the damage is due to the customer's mishandling of the product, it will not be eligible for after sales service. Please be careful with the product, such as when using something sharp to open the packaging.
1. Damage of components, such as outbox and digipack
-The product will be replaced once the defect is confirmed through a photo.
(The components that have matte finish coating may have minor scratches due to its natural composition, and those are not identified as "defects".)
Fingerprints on the disc and other external damages on the photo book and MD items may occur during regular usage, and will not be eligible for replacement after the warranted period. Please check the external damage right after you receive the item.
Due to the normal process of production, the eight corners of the outbox are easily pressed down. Please be aware that these are not identified as defects (unless they are excessively crushed on the corners).
*Deadline for reporting initial defects: 1 week following the receipt of product
2. On disc playback
-This disc is meant to be played in specific players. If it does not play, please check the following.
-As the product is in disc format, there may be differences in playback for each PC. The volume may be irregular, playback may not be smooth, or colors may show up incorrectly. Try playing with a different program or update all of your codecs to the newest versions.
-In the case of using DVD-ROMs to play on PC, skipping or not playing has to do with a variety of reasons, such as DVD-ROM's lens censor, software, and codec issues. These are not covered under the after sales service.
(Please check on a different PC or a DVD player in this case)
-The region code for the DVD is 1, 3, 4, 5, 6 and will not be played in a player for other region codes.
-Please inquire through e-mail for other disc playback related concerns.
3. On pre-order bonus feature
-The script book is a bonus feature provided for pre-orders and is not part of the formal product. Therefore, it is not subject to our after sales service.
-The sticker and guidebook included in the set may not be always part of the package.
(The official items of the product are the outbox, the digipack, 10 discs, postcards, photo book, numbering card, and script book)
For all the after sales service, we are receiving the requests through e-mail. They will be taken care of in order, please excuse us in case they are slow in response. We may send you a response back, so please continuously check your e-mail. Keep in mind that we may not respond outside of the operating hours.
E-mail: bimiletter@gmail.com
(Please add [더패키지] in the subject line for a fast response.)
Operating hours: M-F 9 AM- 6 PM
-EnE Media