English ◐ ◐ FINAL Announcement on Copyright Infringements & Video Errors ◑ ◑

[English_홍삼]

<FINAL notice on Copyright Infringements>

From today onwards, please report any copyright infringements to the following email address in the below format:

gurumicopyrightkm@gmail.com

<Report format>

Subject line: Type of social media/ distribution method (ex: image/video)

Contents:

1. Account address (URL)

2. Is the account private or open to public?

3. URL

4. Other comments/ details about the infringement

If you are reporting contents on a private account, please capture the page with the website address clearly visible.

Example:

The copyright team of KBS Media will be directly checking the email on a regular. Please keep in mind that it could be a time-consuming process.

It is important to keep an eye out on accounts that are persistently violating copyright of the Director’s Cut BR/DVD. 

The production company has processed most of the reported copyright infringement cases so far. 

We appreciate your continued support and interest in protecting the copyright.

<Final Notice on Video Errors>

We have investigated all the inquires related to video errors that were reported in the last month, using a various type of ODD, DVD and BR Players (Samsung, Sony and LG).

◐ About Common Errors

1. Grain and Noise

Grain and noise appearing in certain scenes are due to limited availability of lights during the original shooting, and are not errors.

2. Blu-ray Disc 7 Episode 14 01:44:00 Freeze Frame Effect

Our team members have first noticed this and made an enquiry to the authoring agency. It was found that similar freeze frame effect was visible when using certain type of ODD, LG and Samsung players. 

However, when the disc was played using other models of Samsung and Sony players and Playstation etc, this was not observed. Also, there were no issues in the master file.

As this is a player-dependent issue and is not a common one, the disc is not subject to exchange or return. 

◐ About Individual Errors

Love in the Moonlight Director’s Cut discs are packed with large amount of video files and work best with appropriate players specialised in playing blu-ray and DVD discs.

Majority of the reported video errors such as hidden playlists or inability to skip to next content, were due to not using appropriate programs or players.

It is recommended to update firmware on your devices, and to use appropriate and specialised players.

If despite doing all of that you experience persistent video errors, please contact the website where you purchased your devices from, by 28 November. 

*Exchange period of 30 days for faulty out box and special goods etc are now over.

Thank you. 

-Gurumi Director’s Cut Blu-Ray DVD Team-

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