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<P><SPAN lang=EN-US style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman'; mso-bidi-font-size: 10.0pt; mso-fareast-font-family: 바탕체; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: KO; mso-bidi-language: AR-SA"><STRONG><FONT color=#000000>Starwood Preferred Guest(SPG) 멤버 고객에게 적절한 Program 을 적용치 못해</FONT></STRONG></SPAN></P>
<P><SPAN lang=EN-US style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman'; mso-bidi-font-size: 10.0pt; mso-fareast-font-family: 바탕체; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: KO; mso-bidi-language: AR-SA"><STRONG><FONT color=#000000>(상품지식부족) 발생한 고객불평 편지에 대한 사과 편지</FONT></STRONG></SPAN></P>
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