(EN) How to request iphone repair from overseas

[레드폭스]

Welcome to I-smaile-again

I-smaile-again is one of the best iphonerepair shop in Korea.

We repair and service hundreds of iPhones every day. If you've cracked the front glass, needa screen replacement, broken the back glass, dropped your iPhone in the toilet,or any other issue, chances are that one of our master technicians can fix it. Ourtrusted and top rated services are second to none. We ensure that all devicesare fixed right the first time, and will keep you up to date with each step of therepair process.

We exclusively shipfor the fastest and most reliable delivery in the business.

Fall back in love with your Apple device. With our service, your damaged iPod, iPhone or iPadwill be restored to perfect working condition. Don’t let pesky water damage ora broken screen slow you down.

We can help!

 You can always contact our friendly staff. [13:00-18:00, Mon –Fri]

all contacts are below.

How to request the repair

1. Order Placed

Contact us via e-mail what repair service you need.

The consultant will be ready Mon- Fri, 13:00-18:00.
We will assist you with your order.

 A repair order must be placed before you send your device to us.

2. Device Received

When preparing your device for shipping it is critical that you include
 a note of your name, contact number and your adress exactly.

 This ensures that we correctly and efficiently match your device to our records.
After your device is removed from its packaging, we test it out, make a note of any apparent issues and update your order status toDevice Received.
For your peace of mind an e-mail will be sent confirm‎ing.

3. Fault Diagnosis

After receipt of our iPhone / iPad or iPod, your device will be assessed by one of our experttechnicians.
Please be aware our technicians will check everything on yourdevice to ensure the best possible result.
 We like to be thorough with our assessments so this may take time to complete.
When all results have been collected we will contact you to advice.

4. Repairs - Approved or Declined

You’re in control. If your device is sent in for a diagnosis, or you have prepaid for a repair andwe find another issue, we will not proceed with any repairs until we receive your authorization to do so.
 If you decline repairs your device will becarefully reassembled, forwarded to our shipping department and returned to you. For any repairs which are prepaid you will receive a refund via your payment method minus the return delivery fee.
all the repair cost will be paid by paypal.

5. Device Repaired

A qualified,trained technician who has prior experience will conduct the necessary repairson your device.
Repairs are prioritized by the date the repairs are approved, and then by date received.
So, the sooner you place your order, the sooner we can give you a little piece of your life back.

6. Device Tested

After your device has been repaired
it is placed in our Quality Control phase-everything that canbe checked on your device, will be checked.
 If for some reason your device fails testing, it will be sent back to the technician for reeval‎uation.
No one puts as much emphasis on testing at this stage of the process as we do, becausewe expect your repaired device to be returned to you in perfect working order.

7. Device Shipped

A qualified,trained technician who has prior experience will conduct the necessary repairson your device.
Repairs are prioritized by the date the repairs are approved,and then by date received.
So, the sooner you place your order, the sooner wecan give you a little piece of your life back.

Contact information

Address
#809 Megacity building, 824-12,
 Yeoksamdong, Gangnam-gu, Seoul, South Korea
135-934

E-mail : yzx600@naver.com

Call : 82-70-8654-0071