Korean Air executive resigns over ‘nut rage’
Korean Air executive vice president Cho Hyun-ah resigned from her position for causing inconvenience to passengers aboard a flight that was forced to return to the terminal on Cho’s demands, the nation’s No. 1 air carrier said Tuesday.
“I will step down to take responsibility over the incident,” Cho said in a statement. “I also beg the forgiveness of those who may have been hurt by my actions, and offer my apologies to our customers.”
Cho Yang-ho, her father and chairman of Korean Air’s operator Hanjin Group, immediately accepted the resignation, vowing that proper follow-up measures would be put in place.
Korean Air’s Cho on Friday ordered the pilot of a Korean Air flight to deplane the chief flight attendant when he failed to locate guidelines in the service manual about serving nuts.
The executive vice president had been sitting in the first-class section when she was served a bag of macadamia nuts by a junior flight attendant who failed to ask her if she wanted them. She also reportedly complained about the nuts not being served on a plate and summoned the chief flight attendant to reprimand him about service protocol.
The plane, carrying some 250 passengers and bound for Incheon from New York’s JFK Airport, had to go back to the terminal to drop off the flight manager.
<Words>
deplane : 비행기에서 내리다, 내리게 하다
summon : 소환하다
reprimand : 질책하다
follow-up measure : 후속조치
step down : (보직에서) 물러나다
<Questions>
1. What do you think of her action?
2. Do you think her resignation is appropriate instead of apology in her own word?
3. How often do you take a flight to go abroad?
4. Which airline do you prefer? Why?
5. Have you ever felt unpleasant or inconvenience during flight before?
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