Acquire the skills to work as a manager in the hospitality industry. Learn how to plan and control a range of hospitality products, control stock, promote goods and services to customers, maintain premises and outlets, maintain business compliance within legislative requirements, develop and manage financial budgets and develop operational plans. You will also learn how to lead, supervise and manage a team of people.
When you finish this course you can get advanced standing in range of other diplomas or advanced diplomas including the Advanced Diploma of Hospitality Management (9546).
Entry Requirements
Year 12 or equivalent
IELTS 5.5 or TOEFL 197 or successful completion of the Certificate 3 in English for Further Studies at TAFE NSW or equivalent
Exit Points
Learners who exit the course before completion will receive a statement listing their completed modules. A statement of units of competency achieved will also be issued. Learners may also be eligible to receive a qualification at AQF 1,2,3 or 4 provided all requirements for those qualifications are met. These qualifications include:
Certificate 1 in Hospitality (Kitchen Operations) (2672)
Certificate 2 in Hospitality (Operations) (9542)
Certificate 2 in Hospitality (Kitchen Operations) (2673)
Certificate 3 in Hospitality (Operations) (9543)
Certificate 4 in Hospitality (Supervision) (9544)
Course Structure
To receive the Diploma of Hospitality (Management) students must complete 25 core units and a range of elective modules.
Core Units
Control and order stock
Hospitality colleagues & customers
Hospitality industry
Hospitality marketing
Coach job skills
Managing customer service
Establish/maintain a safe/secure workplace
Interpret financial information
Preparing & monitoring budgets
Managing budgets
Tourism & hospitality law
Management fundamentals
Business relations
Lead and manage people
Roster staff
Monitor workplace operations
Monitor staff performance
Recruit and select staff
Manage workplace diversity
Managing financial operations
Manage physical assets
Develop and implement a business plan
Workplace hygiene
Learner orientation/recognition
Receive and store stock
Hospitality conflict resolution
Hospitality products and services
Hospitality health, safety & security
Hospitality operational plans
Hospitality work placement 4
Hospitality work placement 5
Elective Units
The full range of elective units is listed below. Elective units actually offered may vary between each semester and campus, and will depend on a number of considerations including the packaging rules for the qualification and demand for the unit.