5/19(토)-Conflict slove task~

5/19(토)-Conflict slove task~   Background Todd Foster became Marketing Manager of European Campers a year ago. The company, which was founded by Charles Holden, its Chief Executive, is based in Bordeaux, France. It makes and sells camping and outdoor equipment. Todd, aged 34, is an American with a Master’s in Business Administration (MBA). Since Todd joined the company two years ago, profits have risen dramatically and the company is enjoying great success. A problem with the top salesman Oliver Moyon has three sales areas: France, Spain and Italy. He has been with the company 12 years, and everyone agrees that he is a brilliant salesman. His results are outstanding. In fact, the sales from his areas amount to 24% of the firm’s total sales. Unfortunately, however, Oliver is very difficult to manage. Todd acceptable cannot control him properly and this is causing problems. Here are some examples of Oliver’s unacceptable behaviour!: ;Olivier spends far too much money on entertainment and gifts for his customers. His expenses are much higher than all the other representative. ;He only sent five sales reports last year instead of sending twelve ( one each month) ;He crashed his company car. He blamed bad road conditions, but Todd believes he had drunk too much alcohol. ;He has still not introduced Todd to the biggest buyers in his areas. He says the buyers are too busy to meet Todd. ;He often does not call back when Todd leaves messages on Oliver’s mobile phone. ;He has missed several import!ant meetings, saying that he is unwell or ‘feels stressed’. Conflict Two weeks ago, Oliver got a large order from a department store chain for some camping tables and chairs. However, the equipment had to be delivered by the end of the month, at the latest. When he telephoned the Production Manager, Jacques Picard, to arrange delivery of the goods, Jacques told him that he could not produce the goods and deliver them by that date. Oliver became very angry and was extremely rude to him. Jacques complained to Todd about Oliver’s behaviour!. Jacques explained that a very good customer had also placed an order for some tables and chairs, and this order had to be given priority. Jacques ended the conversation by saying, ‘Oliver may be a good salesman, but no one likes him here. He’s rude and cares only about himself. He’s impossible to work with.’