If you look at reform theory, one suggestion is to create a sense of crisis, and another is to get short-term results. But in my opinion we must think slightly differently about short-term results. The reason why is that short-term results are necessary for fear of resistance to reform. I believe in that aspect, the government is different from the civilian sector.
First, there is the government’s particularity. Even in civilian companies, manufacturing and sales companies are seen. It is possible to instantly measure them. There are also short-term results. Among support work such as advertising, the amount of sales can be measured immediately after an advertisement has been conducted. However, it is very difficult to measure results for something like a computer infrastructure used by a company for so-called work processing. There are some that are standardized and efficiency can be measured, but it is difficult to measure results for such a wide-ranging infra-net as that of today.
Hanging on to immediate results runs the risk of becoming ‘reform for display’
Next, it is characteristic of government work to show results only after a long period of time. If too much effort is poured into getting short-term results, it runs the risk of becoming ‘reform for display.’ Although I am not against short-term results, all I am saying is that while we try to get them, we should not stop or despair when there aren’t any. I think that the government is a sector that needs to form an agreement where it looks more into the long-term.
Although most companies have excellent people working in sales, people working in the government are especially outstanding, and perform their work with a responsible attitude. This is how it should be and I believe it really is so. I think that since it is an organization where you can make strategic efforts with a long-term outlook, it is a unique organization where continuous reform is possible even if short-term results cannot be seen. If it is not so, it should become that kind of organization. Reform must be made successful in the long-term. Rather than getting emotional about immediate results, I would like to see the success of reform continue without wavering, even in the face of slightly negative evaluation from different environment and society.
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