Formal Response Regarding Meter Reading and Billing Procedure – Case CAS-1

[BlueSky]

<   Formal Response Regarding Meter Reading and Billing Procedure –

Case CAS-12717-M0T2L0   > 

Dear Origin Energy and Energy and Water Ombudsman Queensland,

I write not only as a customer, but as a citizen who has fulfilled all payment obligations, 

yet has been subjected to a process that undermines ethical standards and administrative integrity.

While I acknowledge the mention of a “check read” being raised, 

I must respectfully express that this measure does not address the core concerns I have raised:

1. The bill simultaneously claims to be based on both “actual meter reading” and “estimated usage,”

which is contradictory and misleading.
2.  No actual meter reading was conducted for the past two billing cycles, 

nor was any future reading date provided.
3.  Origin Energy instructed me, the customer, to photograph and submit my own meter reading—effectively outsourcing their employee’s duty to me, without consent or compensation.
4. The Ombudsman Office, rather than investigating these contradictions,

appears to have adopted Origin’s narrative and moved toward closure without offering me a fair chance to present my position.

I paid the bill not because I accepted its legitimacy, but 

because I wished to avoid further distress. 

However, the ethical and procedural violations remain unresolved.

I therefore request:

•  A formal acknowledgment that the billing process was flawed and misleading.
•  A commitment to ensure that meter readings are conducted by authorized personnel, not customers.
•  A review of the Ombudsman’s handling of this case, including the premature closure and lack of neutral inquiry.

Emotional Record

I include this part not to accuse, but to reveal the raw truth of how your system made me feel—excluded, manipulated, and unheard.

When I tried to respond to your email, 

the reply field allowed me to type only one letter. 

The second letter was blocked. 

This felt like a symbolic silencing—a digital metaphor for how my voice was treated throughout this process.

I do not seek sympathy. 

I seek accountability.

Let this message stand as both a record and a warning:
When institutions fail to listen, the public must be allowed to speak.

Sincerely,

William Park (BlueSky)
Mermaid Waters, Gold Coast