[신대방/신림]현대카드 민원관리, 상담원 코칭 및 교육

<div> <div align="center">*아래 양식을 지켜주세요.[마루HR] 현대카드 단기 Collection팀 민원관리, 교육 (~01/15)</div><span style="color: rgb(0, 0, 0); text-transform: none; text-indent: 0px; letter-spacing: normal; font-family: 돋움체, DotumChe, AppleGothic; font-size: 10pt; font-style: normal; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;">※홈페이지주소:<span style="color: rgb(0, 0, 0); text-transform: none; text-indent: 0px; letter-spacing: normal; font-family: 돋움; font-size: 24px; font-style: normal; word-spacing: 0px; float: none; display: inline !important; white-space: normal; orphans: 2; widows: 2; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;"> <a href="http://ingunilgu.com/work/%3Ca%20href='http://www.mrhr.co.kr/'%20target='_blank'%3Ehttp://www.mrhr.co.kr/%3C/a%3E" target="_blank"></a><a href="http://www.mrhr.co.kr/" target="_blank">http://www.mrhr.co.kr</a> <img width="700" class="txc-image" id="A_993583355B597E66306400" style="width: 712px; text-align: center; color: rgb(92, 92, 92); clear: none; font-family: 굴림, gulim, tahoma, sans-serif; font-size: 9pt; float: none; cursor: pointer; max-width: 700px;" src="https://t1.daumcdn.net/cfile/cafe/993583355B597E6630" border="0" vspace="1" hspace="1" actualwidth="700" exif="{}" data-filename="게시판 글양식2.png" id="A_993583355B597E66306400"/><table width="600" align="center" style="text-align: center;" border="0" cellspacing="0" cellpadding="0"><tbody><tr><td><img src="https://img1.daumcdn.net/relay/cafe/original/?fname=http%3A%2F%2Fingunilgu.com%2Fwysiwyg%2FPEG%2FW_1546558376.jpg"> <a class="tx-link" href="http://sondeokhyeon.cafe24.com/mrcon/consult/selfIntroduceAdd.html" target="_blank" rel="noopener noreferrer"><img width="257" class="txc-image" id="A_996286425B9716CB336534" style="clear: none; float: none;" src="https://t1.daumcdn.net/cfile/cafe/996286425B9716CB33" border="0" vspace="1" hspace="1" actualwidth="257" exif="{}" data-filename="자소서.gif" id="A_996286425B9716CB336534"/></a><a class="tx-link" href="https://form.office.naver.com/form/responseView.cmd?formkey=ZDgyZWEyNzItZjI0NS00MmI2LTg5YjgtN2I4YzQwMjgxYzg5&sourceId=urlshare" target="_blank" rel="noopener noreferrer"><img width="257" class="txc-image" id="A_994541425B9716CB356D6A" style="clear: none; float: none;" src="https://t1.daumcdn.net/cfile/cafe/994541425B9716CB35" border="0" vspace="1" hspace="1" actualwidth="257" exif="{}" data-filename="모의.gif" id="A_994541425B9716CB356D6A"/></a> </td></tr></tbody></table><map name="Map1" id="Map1"><area href="http://goo.gl/KKb5mG" shape="rect" coords="76,19,289,112" target="_blank"><area href="http://naver.me/5CEe237e" shape="rect" coords="364,20,571,112" target="_blank"></map><table width="700" align="center" border="0" cellspacing="0" cellpadding="0"><tbody><tr><td><img src="https://img1.daumcdn.net/relay/cafe/original/?fname=http%3A%2F%2Fingunilgu.com%2Fwysiwyg%2FPEG%2FW_1546558389.jpg"> <table width="642" align="center" border="0" cellspacing="0" cellpadding="0"><tbody><tr><td><img src="https://img1.daumcdn.net/relay/cafe/original/?fname=http%3A%2F%2Fingunilgu.com%2Fwysiwyg%2FPEG%2FW_1546558402.jpg"></td></tr></tbody></table> <table width="650" align="center" border="0" cellspacing="0" cellpadding="10"><tbody><tr><td width="110" align="center" style="border-top-color: rgb(51, 102, 153); border-right-color: rgb(204, 204, 204); border-top-width: 3px; border-right-width: 1px; border-top-style: solid; border-right-style: solid;">모집부문</td><td width="266" style="border-top-color: rgb(51, 102, 153); border-right-color: rgb(204, 204, 204); border-top-width: 3px; border-right-width: 1px; border-top-style: solid; border-right-style: solid;">현대카드 단기Collection팀</td><td width="80" align="center" style="border-top-color: rgb(51, 102, 153); border-right-color: rgb(204, 204, 204); border-top-width: 3px; border-right-width: 1px; border-top-style: solid; border-right-style: solid;">채용인원</td><td width="94" style="border-top-color: rgb(51, 102, 153); border-top-width: 3px; border-top-style: solid;">00명</td></tr><tr><td align="center" style="border-top-color: rgb(204, 204, 204); border-right-color: rgb(204, 204, 204); border-top-width: 1px; border-right-width: 1px; border-top-style: solid; border-right-style: solid;">주요업무</td><td style="line-height: 20px; border-top-color: rgb(204, 204, 204); border-top-width: 1px; border-top-style: solid;" colspan="3">1. 민원 사전제보 관리<ul><li>상담원들의 통화 중 민원을 제기하는 고객들을 관리</li></ul>2. 민원유관부서 협의 및 VOC관리<ul><li>대출/심사 등 민원 발생하는 부서 담당자들과 민원에 관한 의견 조율</li><li>(VOC : 고객들의 민원 관련 통화내용, 녹음을 듣고 개선, 사후처리)</li></ul>3. 민원통화 관련 상담원 교육 및 코칭<ul><li>상담원 통화 시 발생하는 민원 대처 교육,코칭</li></ul>4. SMS컨텐츠 관리 및 KMS 관리<ul><li>(SMS컨텐츠 개발: 연체관련 정보 문자 및 안내문자 문구 개발)</li><li>(KMS관리 : 회사 내부의 채권관련 방안 회의 및 관리, 개발)</li><li>고객에게 나가는 연체정보 문자 문구 만들고 민원에 관한 회사 내부 방안 관리</li></ul> 면접일정 : 2019년 01월 15일/ 상황에 따라 변경 가능. <p style="margin: 0px 0px 0px 12pt; padding: 0px; color: rgb(17, 17, 17); font-family:; font-size: 14px; -ms-word-break: break-all; -ms-word-wrap: break-word;" sans-serif;?="" dotum,="" 돋움,="" gothic?,="" ?malgun="" 고딕?,="" 맑은=""><o:p style="font-size: inherit; -ms-word-break: break-all; -ms-word-wrap: break-word;"></o:p></td></tr><tr><td align="center" style="border-top-color: rgb(204, 204, 204); border-right-color: rgb(204, 204, 204); border-top-width: 1px; border-right-width: 1px; border-top-style: solid; border-right-style: solid;">지원자격</td><td style="line-height: 20px; border-top-color: rgb(204, 204, 204); border-top-width: 1px; border-top-style: solid;" colspan="3">- 학력 : 고졸이상- 고객 대응 및 상담 업무 경력자- 우대사항 : 오피스 활용 가능자, 민원 관련 업무 경력자</td></tr><tr><td align="center" style="border-top-color: rgb(204, 204, 204); border-right-color: rgb(204, 204, 204); border-top-width: 1px; border-right-width: 1px; border-top-style: solid; border-right-style: solid;">연봉</td><td style="border-top-color: rgb(204, 204, 204); border-top-width: 1px; border-top-style: solid;" colspan="3">연봉 24,563,000원 + 인센티브(인센티브 최저 20만원 ~ 최대 100만원) </td></tr><tr><td align="center" style="border-top-color: rgb(204, 204, 204); border-right-color: rgb(204, 204, 204); border-bottom-color: rgb(204, 204, 204); border-top-width: 1px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: solid; border-right-style: solid; border-bottom-style: solid;">근무시간</td><td style="border-top-color: rgb(204, 204, 204); border-bottom-color: rgb(204, 204, 204); border-top-width: 1px; border-bottom-width: 1px; border-top-style: solid; border-bottom-style: solid;" colspan="3">- 08:30 ~ 17:30(~18:30까지 근무이며 시간외수당 1H포함하여 지급) (월~금)</td></tr><tr><td align="center" style="border-right-color: rgb(204, 204, 204); border-bottom-color: rgb(51, 102, 153); border-right-width: 1px; border-bottom-width: 3px; border-right-style: solid; border-bottom-style: solid;">근무장소</td><td style="border-bottom-color: rgb(51, 102, 153); border-bottom-width: 3px; border-bottom-style: solid;" colspan="3">서울 동작구 신대방동 395-68 / 현대카드 대방사옥- 2호선 신림역 (마을버스 관악03) , 신대방역 (마을버스 동작05-1) 이용 </td></tr></tbody></table> <table width="642" align="center" border="0" cellspacing="0" cellpadding="0"><tbody><tr><td><img src="https://img1.daumcdn.net/relay/cafe/original/?fname=http%3A%2F%2Fingunilgu.com%2Fwysiwyg%2FPEG%2FW_1546558411.jpg"></td></tr></tbody></table> <table width="650" align="center" border="0" cellspacing="0" cellpadding="10"><tbody><tr><td width="110" align="center" style="border-top-color: rgb(51, 102, 153); border-right-color: rgb(204, 204, 204); border-top-width: 3px; border-right-width: 1px; border-top-style: solid; border-right-style: solid;">지원방법</td><td style="line-height: 20px; border-top-color: rgb(51, 102, 153); border-top-width: 3px; border-top-style: solid;">자사양식 작성 후 아래의 메일로 접수 <a href="http://www.jobkorea.co.kr/List_GI/Co_HomePage_Open.asp?home=http://www.mrhr.co.kr/recruit/hd/hyundai_maru.xlsx%3Famp%3Bgi_no%3D25289508&GI_No=27814583" target="_blank"><a href="http://www.jobkorea.co.kr/List_GI/RD_HomePage_Open.asp?gHomePage=http%3A%2F%2Fwww%2Emrhr%2Eco%2Ekr%2Frecruit%2Fhd%2Fhyundai%5Fmaru%2Exlsx%3Famp%3Bgi%5Fno%3D25289508" target="_blank"><img src="https://img1.daumcdn.net/relay/cafe/original/?fname=http%3A%2F%2Fingunilgu.com%2Fwysiwyg%2FPEG%2FW_1546558524.jpg"></a> + 이메일 접수 : value511@mrhr.co.kr ※ 메일제목은 :  민원업무_OOO ※이력서 허위 기재시 불이익 받으실 수 있습니다. (현대 카드/캐피탈/라이프/커머셜 경력 있을 시 필히 기재)-[정규/계약/파견/도급]</td></tr><tr><td align="center" style="border-top-color: rgb(204, 204, 204); border-right-color: rgb(204, 204, 204); border-top-width: 1px; border-right-width: 1px; border-top-style: solid; border-right-style: solid;">모집기간</td><td style="border-top-color: rgb(204, 204, 204); border-top-width: 1px; border-top-style: solid;">2019년 01월 15일 화요일 면접예정</td></tr><tr><td align="center" style="border-top-color: rgb(204, 204, 204); border-right-color: rgb(204, 204, 204); border-top-width: 1px; border-right-width: 1px; border-top-style: solid; border-right-style: solid;">별첨서류</td><td style="border-top-color: rgb(204, 204, 204); border-top-width: 1px; border-top-style: solid;">- 경력증명서(최근 2년), 제출 (서류 "반환청구기간 90일" 이후에는 파기됩니다.)</td></tr><tr><td align="center" style="border-top-color: rgb(204, 204, 204); border-right-color: rgb(204, 204, 204); border-bottom-color: rgb(51, 102, 153); border-top-width: 1px; border-right-width: 1px; border-bottom-width: 3px; border-top-style: solid; border-right-style: solid; border-bottom-style: solid;">채용담당</td><td style="line-height: 20px; border-top-color: rgb(204, 204, 204); border-bottom-color: rgb(51, 102, 153); border-top-width: 1px; border-bottom-width: 3px; border-top-style: solid; border-bottom-style: solid;">담당자 : 마루HR 김은주 대리 H.P : 010-3378-1145 Tel : (대표) 02-6959-1144 </td></tr></tbody></table> <a href="http://about.hyundaicapital.com/main.hc" target="_blank"><img src="https://img1.daumcdn.net/relay/cafe/original/?fname=http%3A%2F%2Fingunilgu.com%2Fwysiwyg%2FPEG%2FW_1546558494.jpg"></a> </td></tr></tbody></table><map name="Map" id="Map"><area href="http://about.hyundaicapital.com/common/ko/pageView.hc?id=akrhr0301_01" shape="rect" coords="311,393,493,434" target="_blank"></map><table width="650" align="center" border="0" cellspacing="0" cellpadding="0"><tbody><tr><td align="center"><img src="https://img1.daumcdn.net/relay/cafe/original/?fname=http%3A%2F%2Fingunilgu.com%2Fwysiwyg%2FPEG%2FW_1546558503.jpg"></td></tr></tbody></table> <img class="txc-emo" src="http://i1.daumcdn.net/deco/contents/emoticon/etc_07.gif?v=2" border="0">핫한 취업뽀개기 게시판 보고 취업에 한걸음 더!<img class="txc-emo" src="http://i1.daumcdn.net/deco/contents/emoticon/etc_07.gif?v=2" border="0"> <div style="margin: 0px auto; max-width: 700px;"><img style="float: left;" alt="취업뽀개기 5행시 장원" src="https://img1.daumcdn.net/relay/cafe/original/?fname=http%3A%2F%2Fimage.chippostudy.com%2Fcafe%2F2018%2Fcafe_view_footer1_20180821_v2.png"> <a style="height: 174px; float: left;" href="https://goo.gl/XgNJgx" target="_blank"><img alt="따끈따끈한 공채달력" src="https://img1.daumcdn.net/relay/cafe/original/?fname=http%3A%2F%2Fimage.chippostudy.com%2Fcafe%2F2018%2Fcafe_view_footer2_20180821_v2.png"></a> <a style="height: 174px; float: left;" href="http://cafe.daum.net/_c21_/bbs_list?grpid=GDlO&fldid=8Rte" target="_blank"><img alt="친구보다 먼저 아는 채용속보" src="https://img1.daumcdn.net/relay/cafe/original/?fname=http%3A%2F%2Fimage.chippostudy.com%2Fcafe%2F2018%2Fcafe_view_footer3_20180821_v2.png"></a> <a style="height: 174px; float: left;" href="http://cafe.daum.net/_c21_/bbs_list?grpid=GDlO&fldid=iG3" target="_blank"><img alt="핫한 유머 보고 머리 식히자" src="https://img1.daumcdn.net/relay/cafe/original/?fname=http%3A%2F%2Fimage.chippostudy.com%2Fcafe%2F2018%2Fcafe_view_footer4_20180821_v2.png"></a> <a style="height: 174px; float: left;" href="http://cafe.daum.net/_c21_/bbs_list?grpid=GDlO&fldid=8ZXT" target="_blank"><img alt="꿀 떨어지는 취뽀 꿀팁" src="https://img1.daumcdn.net/relay/cafe/original/?fname=http%3A%2F%2Fimage.chippostudy.com%2Fcafe%2F2018%2Fcafe_view_footer5_20180821_v2.png"></a></div> </div>