If you like what we’re doing and can’t find a local group in your area, we recommend setting one up. This doesn’t have to be done for your whole district, in fact the smaller the area the better. A whole street supporting each other could be even more effective than a district wide group.
Before setting up the local group remember that there will be existing community projects and support services in your area that will be working hard in response to the crisis. If you have a big volunteer basis in your group, we recommend reaching out and listening to the needs and wisdom of these projects and services rather than trying to start from scratch.
5. Managing Support Requests and Personal Data
We recommend keeping the management of requests as simple as possible. Ideally having a direct number or email that people can get in touch with rather than setting up web forms etc.
It’s really important that requests are kept safe and confidential, both for legal reasons around data management and also to safeguard the most vulnerable. People who are suffering domestic abuse, those with vulnerable migrant status or in other precarious situations might feel unable to reach out if you’re capturing data in a non secure way. Where possible, avoid unnecessary spreadsheets/storing of data and do support on a direct and 121 basis.
If you do make forms and spreadsheets, make sure that they’re protected by a password and that only a small number of trusted people in your group have access to them.
DATA PROTECTION: Do NOT pass on personal data from volunteers & those requesting help to anyone, especially other organisations or institutions. This includes making sure you do not pass on information to your local council or government body. Your council can support your group without needing to know specifics of who you are supporting directly.
GIVING SUPPORT: All local mutual aid groups need to PRIORITISE SAFETY. Community care is about preventing the spread of Covid-19 and providing support for the most vulnerable.