🟦🟦🟦 구매한 모터가 작동이 안된다 “The motor I purchased doesn’t work.”

[석수]

구매한 모터가 작동이 안된다. 어떻게 해야 합니까?
다른 새 제품으로 바꿔주세요.

“The motor I purchased doesn’t work.”
“What should I do?”
“Please replace it with a new one.”



상황: 온라인에서 구입한 모터가 작동하지 않아 판매자에게 문의하는 경우


Buyer:
Hello, the motor I purchased doesn’t work.
Seller:
I’m sorry to hear that. What seems to be the problem?
Buyer:
It does not spin at all even when power is connected.
Seller:
Could you send us a photo or a short video of the issue?
Buyer:
Yes, I can. I already tested the wiring and power supply.
Seller:
Thank you. After checking the video, we can offer a replacement or a refund.
Buyer:
Please replace it with a new one.
Seller:
Of course. We will send a new product as soon as possible.
Buyer:
Thank you. What should I do with the defective motor?
Seller:
We will send you return instructions by email.


구매자: 안녕하세요, 구매한 모터가 작동하지 않아서요.
판매자: 죄송합니다. 어떤 문제가 있나요?
구매자: 전원을 연결해도 전혀 회전하지 않아요.
판매자: 혹시 문제가 발생하는 상태를 사진이나 짧은 영상으로 보내주실 수 있을까요?
구매자: 네, 보낼 수 있습니다. 배선이랑 전원 공급 장치는 이미 확인해 봤어요.
판매자: 감사합니다. 영상을 확인한 후에 교환이나 환불을 진행해 드리겠습니다.
구매자: 새 제품으로 교환해 주세요.
판매자: 알겠습니다. 최대한 빨리 새 제품을 발송해 드리겠습니다.
구매자: 감사합니다. 불량인 모터는 어떻게 처리하면 될까요?
판매자: 이메일로 반품 방법을 안내해 드리겠습니다.




간단한 핵심 표현 정리


The motor I purchased doesn’t work.
→ 구입한 모터가 작동하지 않습니다.
What should I do?
→ 어떻게 해야 합니까?
Please replace it with a new one.
→ 다른 새제품으로 교체해 주세요.
It does not spin at all.
→ 전혀 회전하지 않습니다.
I tested the wiring and power supply.
→ 배선과 전원은 테스트했습니다.
Could you send a replacement?
→ 교환품을 보내주실 수 있나요?





가장 자주 쓰이는 핵심 표현들을 정리해 드립니다.

It doesn't work. (가장 일반적이고 많이 쓰는 표현)

It isn't working. (현재 작동을 안 하고 있는 상태 강조)

It's out of order. (기계나 시설 등이 '고장 나서 사용할 수 없음'을 뜻함 - 공공장소나 시설물에 자주 사용)

It's broken. (기계 등이 '고장 났다/망가졌다'를 직관적으로 표현)

It's not functioning properly. (제대로 작동하지 않는다/기능에 문제가 있다)

활용 예시:

컴퓨터가 작동 안 해요:
The computer doesn't work.

이 엘리베이터 고장 났어요:
This elevator is out of order.




I’m sorry to hear that your new product isn’t working! That can be incredibly frustrating. Here is a step-by-step guide on what you should do next to get this resolved quickly.
​1. Basic Troubleshooting (Just in Case)
​Before dealing with customer service, it’s worth checking a few quick things:
​Power Source: Is it fully charged, plugged into a working outlet, or are the batteries inserted correctly?
​The Manual: Check the "Troubleshooting" section at the back of the user manual. There might be a simple reset trick or a hidden switch.
​Connections: Ensure all cables, components, or accessories are firmly clicked into place.
​2. Contact the Seller or Manufacturer
​If it’s truly defective, you need to reach out for a replacement or refund.
​If bought from an Online Marketplace (like Amazon, Coupang, eBay, etc.):
Log into your account, go to your Order History, find the item, and click "Return or Replace Item". Online platforms usually make this process very simple and automated.
​If bought from a Physical Store:
Go back to the store with the product, its original packaging (if you still have it), and the receipt. Ask to speak with customer service about an exchange or refund.
​If bought directly from a Brand's Website:
Look for a "Contact Us," "Support," or "Help" page on their website to open a support ticket or start a live chat.
​3. Check the Warranty
​If you have had the product for a while (past the store's 14 to 30-day return window) but it's still relatively new, it is likely covered under the manufacturer's warranty.
​Look up the brand's customer service number or website.
​They will often repair or replace the item for free if it failed due to a manufacturing defect.
​💡 Useful English Phrases (If you need to contact support in English)
​If you need to email or talk to an English-speaking customer agent, you can use these templates:
​For an Email/Message:
"Hi, I recently purchased [Product Name] on [Date], but unfortunately, it is not working. I have tried [e.g., charging it / resetting it], but it won't turn on. Could you please help me with a return or a replacement? My order number is [Order Number]. Thank you."
​For a Phone Call/Live Chat:
​"I bought a product recently, but it's defective."
​"The item arrived damaged/not working."
​"I would like to request a refund or a replacement, please."
​What kind of product is it, and when did you buy it? If you tell me, I can give you more specific advice or help you write a tailored English message to their support team!




Since you bought the motor exactly one week ago, you are in a very good position to get this resolved quickly under consumer protection rules, especially if you bought it online in South Korea.
​Under the Act on Consumer Protection in Electronic Commerce, you have a 7-day window to return or exchange items. More importantly, since the product is actually defective (it does not work), you are legally entitled to a free replacement or refund, and the seller must cover any return shipping fees.
​Here is exactly what you should do right now:
​Step 1: Document the Issue Immediately
​Before you message the seller, take a moment to collect proof. This makes the approval process much faster.
​Take a clear photo of the motor, its packaging, and the shipping label if you still have it.
​If possible, take a quick 5-second video showing that it doesn't spin or turn on when power is applied.
​Step 2: Contact the Seller (Action Plan)
​Log into the platform where you purchased it (Coupang, Naver Shopping, AliExpress, Gmarket, etc.).
​Go to your Order History (주문 내역).
​Select Return (반품 신청) or Exchange (교환 신청).
​Choose "Product is defective / Does not work" (상품 불량/작동 안 됨) as the reason. This ensures you are not charged for the return shipping label.
​✉️ English Templates to Send to the Seller
​If the platform or seller requires you to explain the issue in English, you can copy and paste one of these templates:
​Option A: Asking for a Brand New Replacement (Recommended for projects)
"Hi, I received this motor a week ago, but it is completely non-functional. I have connected it properly, but it does not run. Since it arrived defective, I would like to request a replacement. Please let me know how to proceed with the exchange. Thank you."
​Option B: Requesting a Full Refund
"Hello. I purchased this motor last week, but it is defective and does not work at all. I would like to return it for a full refund. Please provide the return shipping instructions. Thank you."
​🛠️ Quick Sanity Check (Just in Case)
​Before you pack it back up, double-check the basics to ensure it isn't a minor setup oversight:
​Voltage/Current Match: Is the power supply providing enough current (A) and the correct voltage (V) required by this specific motor's specs?
​Controller/Driver: If it's a brushless (BLDC) or stepper motor, is it wired correctly to its driver board? A loose signal wire or reversed polarity can make it seem completely dead.
​If you've already verified the wiring and it's definitely a hardware defect, go ahead and initiate the return on the app or website today so you stay safely within that one-week window!