질문 제발 빠른 도움 부탁드립니다. 너무 급해서요. 차 컴플레인건입니다.

[쭈야양]

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차문제로 아래와 같이 컴플레인을 본사에 걸었습니다.

기다린지 일주일째인데 아직 답장도 없고 왜 그런걸까요??

파일첨부해달라 해서 첨부해서 보냈는데 답장이 없습니다.

저같은 경우이신 분들 혹은 차에 대해 잘 아시는 분들 조언 좀 부탁드립니다.

간략한 내용은 차 구입후 별문제 없다가 한달반동안 시동 안 건 이후 컴퓨터 시스템쪽에 차단이 되어 포드본사에 거금을 들여 고쳤는데 두달뒤에 또 시동 멈추고, 얼마안있다 멈추고 또 그러고 세번동안 35000불이 들였습니다.

세번째 고친후 2주만에 또 시동이 안걸려 컴플레인 걸었구요.

억울하고 보상받고 싶네요..부탁드립니다.

Dear Ford customer service department.
 

This is *** who proudly owns of Year 2000 Model Ford Forte. 

Please find all attached files of what I paid and received service from Ford this year.

-A Summary as below-

 
 



First time stopped! (28.05.2009) – $1546.55
 
   I brought my car to Thomson Ford on 28.May.2009 to repair it.
   It seemed to be IMMOBILIZER problem and a mechanic at Thomson Ford explained me that need to be immobilized as well. I paid $1,546.66 as you see attached Service TAX Invoice.
Second time stopped! (10.07.2009)  - $418
   I went to Trinity Auto Group – Ford in Cairns and explained I had repaired my car at Thomson Ford in NSW just recently because I couldn’t start my car.
   It happened again just month later in Cairns with immobilizer problem which the mechanic at Thomson Ford in NSW pointed out at the first meeting with me.
   I emphasized this fact to Trinity Ford and asked to them fixing it with warranty system in Ford.
   However, Trinity Auto Group –Ford issued me $418 of Tax Invoice again saying that it was different part they fixed from Thomson Ford. 
 
Third time stop! (16.09.2009) - $1175.05
   I went to Trinity Auto Group – Ford in Cairns again. They requested me changing a key-box this time. I had to spend extra $1,175.05
 
Fourth Time Stopped in only 2weeks time again. - ???
   My wife and I decided not to go to Ford anymore, because we do not know what different part of components, they would ask to us this time.
   We’ve never been offered free repair services within  3month, with 3 times repayments paying in total $3139.60.
   It finally came back to same problem again, which is IMMOBILIZER.  We are really afraid to bring our car to Ford,
   and we can’t afford to pay any extra fee to make our car start.
   We would like to know what we should do this time. 
 
   No more change parts, no more immobilized, no more key box change please.
 
   We are pretty sure we paid enough. It is really good condition of Year 2000 Model
                                                                                                                            
   Please warrantee our car to be fixed and guarantee your technician.