<p>보통때처럼 캔씨안약을 주문하고 기다리는데 배송이 안와서 혹시나 하고 메일확인해 봤더니 이런메일이 와있네요</p><p>메일을 빨리 확인했어야 하는건데..ㅜㅜ</p><p>혹시 영어 잘하시는 분 계시면 도와주세요ㅜㅜ</p><p>구글번역기에 돌려봤더니 대충 배송이 지연된다는 말 같은데</p><p>저는 늦게라도 오면 예약 취소 안하고 기다리려고 하는데요 </p><p>그냥 기다리면 되나요?아니면 따로 메일을 보내야 하는건가요?</p><p>머리아프네요ㅠㅠ </p><p><div class="viewTitle" style="position: relative; border-bottom-width: 1px; border-bottom-style: solid; border-bottom-color: rgb(232, 232, 232); color: rgb(0, 0, 0); width: auto; overflow: hidden; zoom: 1; font-family: 돋움, Dotum, Helvetica, 'Apple SD Gothic Neo', sans-serif; font-size: 12px; line-height: normal; "><h4 style="margin: 0px 210px 0px 15px; padding: 10px 0px 6px; font-size: 13px; line-height: 18px; color: rgb(51, 51, 51); overflow: hidden; word-break: break-all; background-position: 0px 50%; "><br></h4><h4 style="margin: 0px 210px 0px 15px; padding: 10px 0px 6px; font-size: 13px; line-height: 18px; color: rgb(51, 51, 51); overflow: hidden; word-break: break-all; background-position: 0px 50%; "><a href="http://mail.naver.com/?n=1348128368820&v=f#" title="일반메일"><span class="spr icoImportantAtRead _ccr(rdh.mark) _c1(mlCore|markMailSelf|10505|mark) _stopDefault icoImportantOff" style="display: inline-block; overflow: hidden; cursor: pointer; vertical-align: top; margin-top: 2px; width: 12px; height: 11px; background-image: url(https://ssl.pstatic.net/static/pwe/nm/ico_mail1_120531.png); background-position: 0px -279px; background-repeat: no-repeat no-repeat; "></span></a> Can C eye drop - Order Problem <a href="http://mail.naver.com/?n=1348128368820&v=f#" class="newWindow _ccr(rdh.new) _c1(mrCore|popupRead|10505) _stopDefault" title="새창으로 보기" style="position: relative; top: 2px; "><span class="spr" style="display: inline-block; overflow: hidden; cursor: pointer; vertical-align: top; margin-top: 2px; width: 11px; height: 11px; background-image: url(https://ssl.pstatic.net/static/pwe/nm/ico_jmail2_120309.png); background-position: 0px -665px; background-repeat: no-repeat no-repeat; "></span></a></h4><dl style="margin: 0px; padding: 0px 8px 7px 15px; color: rgb(51, 51, 51); overflow: hidden; "><dt class="first-child" style="margin: 0px; padding: 0px 0px 2px; line-height: 18px; zoom: 1; "><br><button type="button" class="viewMoreOn _ccr(rdh.close) _c1(mrCore|toggleExpand) _stopDefault" style="font-family: 돋움, Dotum, Helvetica, 'Apple SD Gothic Neo', sans-serif; font-size: 12px; color: rgb(0, 0, 0); letter-spacing: 0px; vertical-align: middle; overflow: visible; cursor: pointer; background-image: url(https://ssl.pstatic.net/static/pwe/nm/btn_jmail_120726.png); border-width: 0px; line-height: 16px; border-top-left-radius: 0px; border-top-right-radius: 0px; border-bottom-right-radius: 0px; border-bottom-left-radius: 0px; width: 12px; height: 12px; background-position: -122px -183px; background-repeat: no-repeat no-repeat; "><span class="blind" style="display: block; overflow: hidden; position: absolute; top: 0px; left: 0px; width: 0px; height: 0px; border: 0px; font-size: 0px; line-height: 0; background-position: 0px 50%; background-repeat: initial initial; "></span></button> 보낸사람</dt><dd style="margin: -20px 0px 0px; padding: 0px 0px 2px 75px; line-height: 18px; text-indent: -8px; word-break: break-all; ">: <a href="http://mail.naver.com/?n=1348128368820&v=f#" id="setImportanceAtRead" alt="중요주소로 설정" style="color: rgb(51, 51, 51); display: inline; "><span class="spr icoImportantOff _ccr(rdh.addoften) _c1(mlCore|addAddress|Y) _stopDefault" style="display: inline-block; overflow: hidden; cursor: pointer; vertical-align: top; margin-top: 2px; width: 12px; height: 11px; background-image: url(https://ssl.pstatic.net/static/pwe/nm/ico_mail1_120531.png); background-position: 0px -279px; background-repeat: no-repeat no-repeat; "></span></a> <a href="http://mail.naver.com/?n=1348128368820&v=f#" class="_c1(mfCore|popupWrite|new||"Wise Choice Support"<info@wisechoicemedicines.com>) _stopDefault" style="color: rgb(51, 51, 51); ">Wise Choice Support<info@wisechoicemedicines.com></a> <span class="s" style="margin-left: -3px; padding-left: 0px; font-size: 11px; color: rgb(209, 209, 209); letter-spacing: -1px; display: inline; "><a href="http://mail.naver.com/?n=1348128368820&v=f#" class="_ccr(rdh.address) _c1(mlCore|addAddress) _stopDefault" style="color: rgb(102, 102, 102); padding: 0px 2px; ">주소록에 추가</a> | <a href="http://mail.naver.com/?n=1348128368820&v=f#" class="refuse _ccr(rdh.refusal) _c1(myCore|showAddRejectLayer) _stopDefault" style="color: rgb(255, 0, 0); padding: 0px 2px; ">수신차단하<br>기</a></span></dd></dl></div><div id="readFrame" style="position: relative; margin: 0px; padding: 20px 33px 43px; zoom: 1; color: rgb(0, 0, 0); line-height: 1.5; font-family: 돋움, Dotum, Helvetica, 'Apple SD Gothic Neo', sans-serif; font-size: 12px; "><div style="line-height: 1.5; font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; "><div style="line-height: 1.5; "></div><div style="line-height: 1.5; "><div style="line-height: normal; background-color: white; margin: 0in 0in 0pt; background-position: initial initial; background-repeat: initial initial; "><span style="font-family: 'Times New Roman', serif; font-size: 12pt; "><p style="line-height: 1.5; "> </p></span></div><div style="line-height: normal; background-color: white; margin: 0in 0in 0pt; background-position: initial initial; background-repeat: initial initial; "><span style="font-family: 'Times New Roman', serif; font-size: 12pt; ">Dear Eun Young Kim,</span></div><div style="line-height: normal; margin: 0in 0in 0pt; font-family: 'Times New Roman', serif; font-size: 12pt; "><span style="font-size: 12pt; "></span> </div><div style="line-height: normal; margin: 0in 0in 0pt; font-family: 'Times New Roman', serif; font-size: 12pt; "><span style="font-size: 12pt; ">We are very sorry to inform you that we are unable to ship your order of Can-C eye drops. We have just been notified by our supplier that due to the recent high demand for Can-C eye drops, the supply that was to be sent to us has been backordered. Additionally the manufacturer is waiting on the N-acetylcarnosine raw material supply in order to begin manufacturing, which has been delayed. All of the other suppliers of Can-C have been out of supply for several weeks already. Wise Choice Medicine, as the largest supplier of Can-C eye drops had the largest supply on hand and so only just ran out today. As of today all Can-C eye drop suppliers are entirely out of stock.<p style="line-height: 1.5; "></p></span></div><div style="line-height: normal; background-color: white; margin: 0in 0in 0pt; background-position: initial initial; background-repeat: initial initial; "><span style="font-family: 'Times New Roman', serif; font-size: 12pt; "><br>We are so very sorry about this as we know that you are in need of the drops. We will of course cancel your order and refund you in full for your purchase. Alternatively, you may choose to keep your order placed with us in our shipment queue. Once we have received our supply from the manufacturer, all orders, will be shipped in the order that they were received by us.<p style="line-height: 1.5; "></p></span></div><div style="line-height: normal; background-color: white; margin: 0in 0in 0pt; background-position: initial initial; background-repeat: initial initial; "><span style="font-family: 'Times New Roman', serif; font-size: 12pt; ">We have been advised by the manufacture that it may be as long as 6 to 8 weeks before we will be in receipt of our Can-C eye drops. Please note that if you are taking the Can-C Plus capsules these will help to slow and prevent any worsening of your vision during the time that you are not using Can-C eye drops. Additionally keeping your eyes well lubricated helps to reduce oxidation of the lens and reduces the stress load to the eyes. "Similisan", for dry eyes is a very nice eye lubricant another brand that we receive very good reports on are "Refresh" lubricant eye drops.<p style="line-height: 1.5; "></p></span></div><div style="line-height: normal; background-color: white; margin: 0in 0in 0pt; background-position: initial initial; background-repeat: initial initial; "><span style="font-family: 'Times New Roman', serif; font-size: 12pt; "><br>We appreciate how exasperating this situation is and are very frustrated our selves that such a thing could happen. Due to the large volume of customers we have, we will not be able to keep in correspondence with everyone and so we encourage you to check in with us from time to time regarding the status of our supply.<p style="line-height: 1.5; "></p></span></div><div style="line-height: normal; background-color: white; margin: 0in 0in 0pt; background-position: initial initial; background-repeat: initial initial; "><span style="font-family: 'Times New Roman', serif; font-size: 12pt; "><br>We are all so very sorry for this most unfortunate situation and wish there was more we could do. Please let us know if you wish to cancel your order for refund or if you prefer to keep your order in place for immediate shipment when our supply arrives in 6 to 8 weeks time. We have made arrangements with the manufacturer to drop ship directly to our customers who are waiting on back order when the Can-C supply is ready which ensures the fastest possible delivery for your order if you choose to keep it in place. We will wait to hear back from you and will follow your instruction accordingly.<p style="line-height: 1.5; "></p></span></div><div style="line-height: normal; background-color: white; margin: 0in 0in 0pt; background-position: initial initial; background-repeat: initial initial; "><span style="font-family: 'Times New Roman', serif; font-size: 12pt; "><br>Most sincerely,<p style="line-height: 1.5; "></p></span></div><div style="line-height: normal; background-color: white; margin: 0in 0in 0pt; background-position: initial initial; background-repeat: initial initial; "><span style="font-family: 'Times New Roman', serif; font-size: 12pt; "><br>Leslie Burke - US Director<p style="line-height: 1.5; "></p></span></div><div style="line-height: normal; background-color: white; margin: 0in 0in 0pt; background-position: initial initial; background-repeat: initial initial; "><span style="font-family: 'Times New Roman', serif; font-size: 12pt; ">Office: 1-619-888-5660<p style="line-height: 1.5; "></p></span></div></div><div style="line-height: 1.5; "> </div><div style="line-height: 1.5; "><br><font color="#898a49"><font color="#7f7f00" size="3" face="comic sans ms">Wise Choice Medicine</font></font><div style="line-height: 1.5; "><font color="#7f7f00"><b>US Office: </b><b>+1.800.861.4936</b> </font></div><div style="line-height: 1.5; "><font color="#7f7f00"><b>US Fax: +1.800.861.4936 </b></font></div><font color="#007f7f"><b><font color="#7f7f00">E-mail:</font></b> </font><font color="#000000"><a href="mailto:info@wisechoicemedicine.com" rel="nofollow" target="_blank" style="color: rgb(70, 70, 70); ">info@wisechoicemedicine.com</a></font><font color="#0000ff"><br></font><b><font color="#7f7f00">Web Site:</font></b> <a href="http://www.wisechoicemedicine.com/" rel="nofollow" target="_blank" style="color: rgb(70, 70, 70); ">http://www.wisechoicemedicine.com/</a></div></div></div></p>
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첫댓글제조사가 6-8주 후에 물건이 준비된다고 합니다. 와이즈초이스는 다이렉트로 소비자에게 보내줄수 있도록 준비하겠다고 합니다. 그래도 소비자가 취소나 보류를 선택하는 답을 달라고 하고 있네요. thanks for your answer and I keep this order as i need the eye drop. so. please send it to me as soon as you have received eye drop from your manufacturer or your manufactouer have to send can-c to me directly . 라고 답메일 하시면 될 듯 합니다. 도움이 되시길...캔씨가 늦어져서 걱정이네요
첫댓글 제조사가 6-8주 후에 물건이 준비된다고 합니다. 와이즈초이스는 다이렉트로 소비자에게 보내줄수 있도록 준비하겠다고 합니다. 그래도 소비자가 취소나 보류를 선택하는 답을 달라고 하고 있네요.
thanks for your answer and I keep this order as i need the eye drop.
so. please send it to me as soon as you have received eye drop from your manufacturer or your manufactouer have to send can-c to me directly .
라고 답메일 하시면 될 듯 합니다. 도움이 되시길...캔씨가 늦어져서 걱정이네요
2번째 문장에 보면 환불해주겠다는말도있내요..주문이 6~8주 걸리니까 기다릴껀지 환불할껀지 알려달라는내용예요..
정말 감사합니다ㅠㅠㅠ 답메일까지 적어주시고ㅠㅠㅠ 부디 잘 오길 빌어야겠어요
서로 돕는 당세기... 정말 축복의 땅이에요.^^
축복의 땅^^*