Expedia KOREA CS 포지션 채용

[Aegis Malaysia]

안녕하세요, 

Aegis Malaysia 에서는 고객사인 Expedia 한국팀 부서에서 호텔/항공 CS 파트를 담당하실 분들을 채용 중에 있습니다. 

많은 관심 부탁드리며 문의 사항은 아래 안내 된 이메일 주소로 주시기 바랍니다. 

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Job Descriptions

Position:

Executive - Travel Centre KOREAN Speaker

Reporting Line: 

Team Leader

Company Introduction:

Aegis is a global outsourcing and technology services company committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touch points and channels. Aegis has operations in 43 locations across 9 countries with more than 40,000 employees. Aegis services over 150 clients from verticals such as Banking and Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities. The company is wholly owned by Essar, a USD 35 billion conglomerate.

This is an overseas employment and is in Malaysia, Petaling Jaya.

Requirements:

·         Candidate must possess at least a Diploma level qualification, preferably from Hospitality/Tourism/Hotel Management or equivalent.

·         Candidate with Diploma level qualification in other fields of study are also encouraged to apply

·         Required language(s): Korean (mother tongue) / English (above mid-level)

·         Minimum 1 year of working experience in the service industry will be an added advantage for this position.

·         Fresh graduates who are interested to start their career in a call centre are also encouraged to apply – Full Training Provided

·         Applicant must be willing to relocate to Ara Damansara, Malaysia.

·         Applicant must be willing to work in rotational shift (operation hours: 7am-12am) 5 days a week. Depends on the shift, you may be required to work at the weekends.

·         Good command of computer skills / Microsoft Office and typing must be fast both in Korean and English.

Responsibilities:

·         To handle all inbound calls pertaining to hotel reservation and travel product information and other enquiries for Korean customers.

·         To exceed customers' expectation in terms of customer service & accurate information.

·         To be able to provide information related to travel and tours for customers' convenient traveling.

·         To communicate with Expedia contracted vendors about customers’ inquiries / queries

Salary & Benefit:

·         3 months’ probation period

·         Permanent position

·         Opening a bank account

·         5 days in a week (from Mon-Sun)

·         Commission/ Incentives: can earn unlimited per month.

·         Medical, Dental & Insurance coverage

·         Rest & relax area (pool & foosball table, etc)

·         Gym and shower facilities.

·         KL City tour for new hires

·         Monthly company activities

·         Quarterly staff recognition and appreciation

·         RM6,000 (Basic: RM5,500 / Language allowance: RM500)

·         Airport pickup service

·         One way flight ticket provided from Korea to Malaysia

·         Temporary accommodation

·         Visa (fresh/renewal) done by the company

·         12 days of Annual Leave / 14 days of Medical Leave

·         STAR Learning programme

·         Company van operated

·         English training course at Aegis premise (certificate provided)

Career Prospect:

·         Travel Centre Consultant > Team Leader > Senior Team Leader > Assistant Manager > Manager > Senior Manager.

·         IJP – Internal Job Program. Opportunity to transfer within the company after 1 year if there is a suitable position available and staff passes the interview session. 

How to Apply:

Please send me your latest updated CV (either PDF / MS WORD) to eunae.shin@aegisglobal.com 

담당자: 신은애