현재 아마존에서 비디오게임 구입해서..바로 취소신청했는데요.. 아직까지 환불이 안되서요..
카드가 체크카드라 바로 통장에서 돈이 빠지는데요.. 12일지난는데 아직까지 환불이 안되네요.. 그리고 아마존에
메일도 보냈는데
Hello,
I'm sorry to hear your authorization on your account hasn't removed yet.
Unfortunately we don't have any control over how long an authorization appears on your account. That is entirely up to the customer's bank. If you're checking your balance via online banking, this authorization may show up as a "pending transaction."
For your security and protection, we're unable to provide information or participate in conversations where your personal credit card information may be disclosed.
However, please provide the following Transaction ID and settelment verification code to your bank. They should be able to use this number to locate and remove the authorization in question.
Transaction ID: HDQ2FBC9NIG
settelment verification code: 300008
If still your bank isn't able to locate the authorization or remove the authorization, please contact us via phone with your bank online. We'll help them to locate and remove the authorization.
Here's how to request a call from our Customer Service department:
1. Visit http://www.amazon.com/help
2. Click the "Contact Us" button in the Customer Service box on the right side of the page.
3. Sign in with your Amazon account e-mail address and password, or click the "Skip sign in" button. (Signing in will allow you to choose the order and item(s) you want to discuss with us.)
4. Click the "Phone" tab and enter your phone number in the window that pops up.
5. Choose a time frame ("Right Now" or "In 5 minutes") and click "Submit." We'll call you right back!
If you have time concern, please feel free to call. Here are our customer service phone numbers:
— U.S. and Canada: 1-866-216-1072
— International: 1-206-266-2992
We're available 24 hours a day, 7 days a week.
I hope this helps! We look forward to seeing you again soon.
이런 글로 메일왔는데 대체 농협은행인데.. 고객센터도 모르고 여기도 자세하게 설명해도 그돈이 안들어왔다고 하니
미치겠네요.. 얼마나 기다려야 하는지.. 아...
그리고 트랜잭션이 뭐가요.. 대체 모르겠네요..
어떻게 하며 환불 받을수 있을까요?? 운영자님 답변좀 해주세요.. 부탁드려요..