"Back to the
Basics = 기본[원점, 초심]으로 돌아가다"
"Chance favors only the prepared mind = 기회는 준비된
자에게만 온다"
누구에게나 기회는 찾아옵니다. 하지만, 주어진 기회를 최대한 유리하게 활용하는 것은
오직 준비된 자에게만 주어지는
보상입니다. 그게 면접이든 무엇인든 늘 초심을 잃지 않고
삶의 매 순간을 "일기일회(一期一會 / 단 한 번의 기회, 단 한 번의 만남)"로
여긴다면
여러분은 이미 충분한 보상을 받은 삶을 살게 될 것입니다.
1. Dress appropriately = 적합한 의상의 착용
2. Arrive in good time = 시간에
맞춰 일찍 도착
3. Body language = 몸짓 언어의 활용
4. Expect the unexpected = 의외의 질문을
예상
5. Ask questions = 질문하기
면접의 모든 답은 반드시 아래의 사항을 고려하여 준비되어야
합니다.
[나를 표현하라! / 비전과 가능성을 제시하라! / 나를 선택하게 하라!]
A. Effective Action
Verbs
면접에서 중요한 것은 영향력이 있는 행동으로 나타난 효과적인 동사의 적절한
사용입니다.
두루뭉술하고 구체적이지 못한 통상적인 표준문구와 같은 답은 피하셔야 합니다.
1. broaden = (영향권이[을]) 넓어지다[넓히다]
Broadened target audience to include corporate travel
managers, meeting planners, and consumers.
2. broker
= 증권 중개인으로 역할을 하다; (특히 국가 간의 협상을) 중개하다
Brokered US Treasury and European fixed-income cash,
futures, and options, calculated risk, and executed trades
on multiple
trading platforms.
3. bring = 가져다[제공해] 주다; 야기하다,
가져오다
Brought strong management
discipline and Asian-market expertise to role as board director who assumes
operational oversight in absence of COO.
4.
build = 만들어 내다, 창조[개발]하다
Built and
implemented employee-owned development matrix for all management and call-center
staff;
selected, trained, and tested employee base to support continued
educational and career objectives.
B. 인터뷰 필수 표현
누구나 다 알고 사용하는 말이지만, 누구나 쉽게 그
표현을 하지는 못합니다.
주어진 시간 안에 적절한 경구(警句) 또는 간단명료한 표현을 통한 의사 전달이 매우
중요합니다.
08. 저는 우선 그들의 행동 동기를
파악하려고 합니다.
The first thing I try
to find out is what makes them
tick.
C. 핵심 Q&A
008 - What are your strengths &
weaknesses?
TIPS: Strengths "vs"
Weaknesses
Strengths
• They want to ensure that your strengths are in line
with the skill set required for the
role.
• They are checking whether you’re self-aware and able to speak
about yourself with confidence.
• They are testing for qualities and
experience that set you apart from the competition.
• They may be looking to
assess your communication skills.
• They want to see how you think on the
spot.
Weaknesses
This is not the place to
admit your biggest flaws. It’s also not the time to pretend you don’t have any
development
areas – it would make you look either conceited or as though you
can’t evaluate your own performance.
So how
should you handle this type of
question? The main thing is to admit that you have areas to develop, whilst
showing
that you are already working on them and giving examples of the
progress you have made.
BEST ANSWER:
* In your answers, you must include:
1. Strengths
Knowledge-Based Skills
Skills gained
through education and experience, such as computer skills, languages, industry
knowledge,
social media skills, qualifications, training and technical
skills.
Transferable Skills
These are
skills that you carry with you from job to job, such as communication skills,
people skills,
analytical skills, problem-solving and planning skills.
Personal Traits
These are innate qualities
that sell you as a person as well as an employee, e.g. dependability,
flexibility,
adaptability and being a team player.
2. Weaknesses
(A)
Your weakness
Briefly describe a real weakness that wouldn’t be a
major handicap on the job
(B) How you are already
working on it
(B) is the critical component. Discuss your proactive
efforts to improve. This shows that you are self-aware,
have a drive to be
your best, and that the weakness will not slow you down.
<<<
Strengths >>>
1. I am highly adaptable to
change. During my internship a new payroll system was introduced, and other
members of staff were unhappy about it. I taught myself the system in my own
personal time and was then able to train others how to use it.
-> This answer succinctly states what the
strength is, before reinforcing it with an anecdotal example from
a previous
role. The example highlights how the candidate's strength yielded benefits for
their employer.
2. I have excellent interpersonal skills and excel
in dealing with clients. In my last job, a customer was very unhappy when a
delivery of a sample product was not made on time, which meant that the customer
lost out on making a sale. I went out of my way to listen actively to the
customer's concerns, apologised, and made sure that I understood everything that
was wrong. I then presented a solution by calling other clients to see if they
had any spare samples, which I volunteered to deliver to the customer the
following day.
-> This answer
provides a step-by-step breakdown of a time when the candidate used their
interpersonal skills
to help a customer. It also gives the impression that
the candidate cares about greatly their job.
3. I’ve always
considered myself to have a very strong work ethic. I am committed to doing
whatever it takes to meet deadlines. As part of a work placement I was working
with a customer who had my team on a strict deadline. For reasons beyond my
control, there was some confusion in the delivery of crucial documents, which
didn’t get to our office until late on the afternoon before the deadline. Rather
than go home, I volunteered to stay late and finish everything, ensuring that
the deadline was met, and that the work was of a very good
standard.
-> This answer does
not simply make a general statement about being a hard worker, but again backs
up
its assertion with a clearly explained example.
4. I’m a
problem solver. I love taking a problem and looking at it from every angle. I
enjoy work that challenges me and pushes me to think outside the box. I enjoy
situations where I am allowed to work with other people to come up with creative
solutions. At my last company we were asked to come up with ways to increase
our work flow without decreasing our accuracy. By really analyzing what every
department was doing and finding ways to work together more efficiently, I was
able to not only streamline the process, but made it possible for us to beat our
previous deadline by three days with a superior product as an end
result.
5. I’ve always been known for my work ethic. I am committed to
meeting deadlines and taking responsibility for the quality of my performance.
A few months ago I was working with a client who had us on a tight deadline.
There was a mix-up in the delivery of some key paperwork and it didn’t get to
our office until closing the night before the deadline. Rather than go home and
ignore the problem, I stayed late and finished the project, making sure that our
deadline was not only met, but that the report was accurate.
6. I’m a
people person. As a customer service rep for the past five years, I’ve learned
how to deal with a wide variety of personalities. I enjoy handling tough cases
as it gives me a chance to problem solve. I enjoy interacting with the public
and love doing outreach. Two summers ago I was lucky enough to be a part of the
Black Friday crew. A lot of other employees found it stressful and didn’t enjoy
it but I really found that I loved the excitement and the rush of having so many
people come through so quickly. Not only was I constantly engaged, but I was
able to provide one on one shopping assistance to a few last minute gift
buyers. Not only did I have a great time but my team had the highest receipts
for the entire weekend! It felt great.
<<< Weaknesses
>>>
1. I'm impatient with people who don't work
at the same pace as me but I'm learning to manage this. I make sure that they
have the right resources for the job, I follow up to see that they are on track
and I step in and help when needed.
2. I can procrastinate, I am aware of
this and make sure I answer my emails and messages straight away.
I update
my calendar as soon as I have a new task or appointment, this really
helps.
-> A good guide is to
acknowledge one or two weaknesses, describe the efforts made to overcome these
and
end your story on a positive note.
3. I've been reluctant
to delegate. I have had to re-evaluate this as it was creating a big workload
for me. I assign each person a specific, manageable task and then follow up
regularly to see that it is being done properly, this seems to work well.
4. I can be a bit aggressive in reaching my goals.
5. At times I
can get too involved in other people's problems, trying to help
them.
-> This approach,
making a weakness sound like a strength, can be successful but interviewers are
usually
alert to candidates trying to do this. It is much better to talk
about a true weakness that you are aware of and
that you are taking
practical steps to improve on.
6. I think one area I could work
on is my delegation skills. I am always so concerned about everything being done
right and on time that I can get stuck in that mentality of “If you want it done
right, do it yourself." Unfortunately, that’s not always possible and I’ve
realized that I can slow things down if I am too controlling. I learned this
recently when given the opportunity to manage the department’s summer interns. I
had never managed direct reports before, so this was a hugely educational
experience in many different ways. It definitely taught me how to delegate and
my manager noticed the difference in my management style at the end of the
summer. I know that I can benefit from additional development in this area, so I
signed up for a management skills training course and am always looking for
opportunities to manage projects for our group.
7. Sometimes I can be a
bit too honest when I provide feedback to coworkers. My personality is naturally
very straightforward and to the point, and most of my colleagues really value
that, but I have learned that there are times on the job when more diplomacy is
required. I took a training class on conflict management and it really opened my
eyes to the need to communicate differently with different people. So now I am
much better at providing constructive feedback, even if it doesn’t always come
naturally.
8. Honestly, I would say that public speaking is an area that
I could work on. I tend to get nervous when asked to present to a large group of
people. In small team meetings, I’m the first one to stand up and present. But
put me in front of a big group and I can get flustered. I actually spoke to my
manager about this and we set it as one of my development goals for this year. I
took an internal presentation skills class and attended some meetings of
Toastmasters, a networking group for people who want to practice public
speaking. With some practice, I started to feel more comfortable. Last month, I
even volunteered to represent our team at a division-wide town hall. I only had
to present for 10 minutes, but I did it and got great feedback! It was actually
kind of fun, so I plan on continuing to seek out opportunities to improve in
this area.
* List of
Strengths and Weaknesses *
Common strength |
How it presents at work |
Communication
| Written communication skill evident in reports,
correspondence. Verbal communication skills evident in presentations, managing
conflict, selling, dealing with customers, active listening, meeting
participation and negotiation. |
Strong work
ethic/diligent |
Hard working, works extra hours, completes projects before
time, takes on more than others, does more than required, maintains a high
quality of work, imposes own standards of excellence, works without supervision,
follows up on own. |
Organizational and planning
skills |
Evident in time management, prioritizing, using resources
effectively, meeting deadlines, multi-tasking, dealing with competing demands,
achieving objectives and goals, setting targets, maintaining schedules and
calendars, optimal use of available resources, coordination of resources to
complete projects. |
Flexible and
adaptable |
Able to change activities and priorities to meet new
demands, willing to learn new skills and knowledge, make a positive effort to
accept changes, able to work and communicate effectively with diverse people,
willing to work in different environments, willing to attempt new tasks.
|
Decision-making/judgment |
Gather the necessary information to make a sound decision,
come up with viable alternatives, consider pros and cons for each, fully commit
to the best action, follow through on decision. |
Problem solving |
Able to identify and define problems, analyze problems to
find causes, find possible solutions, consider the possible outcomes of each
solution, decide on the best solution and implement it. |
Gathering, analyzing and
managing information |
Collect required information efficiently from different
sources, integrate information and put it together in a logical format, process
information, identify trends and patterns, distribute and communicate
information correctly, store and maintain information efficiently.
|
Coaching/mentoring |
Willing and able to coach others, enable and facilitate
learning, impart knowledge, help people to identify and achieve what they are
capable of, assess training and learning needs, develop appropriate learning
interventions, adapt teaching/coaching style to meet employee's
needs. |
Team work |
Work effectively in a team, contribute to team objectives,
communicate effectively with team members, respect, listen to and encourage team
members, pitch in, put success of team ahead of individual
success. |
Reliable/dependable |
Consistent work performance, complete projects accurately
and within deadlines, arriving on time, fulfilling obligations, following
through on commitments, checks own work, corrects own work, complies with
workplace policies and procedures, takes responsibility for own
actions. |
Self reliant/ self
management |
Uses own resources, skills and abilities fully,
accountable for own activity, progress and success, manages self towards goals,
completes projects and activities independently, obtains own help and
assistance, internally motivated and does not seek external rewards for good
performance. |
Self discipline |
Controls own behavior, self-motivated, prepared to work
hard to achieve goals, sets own targets, avoids distractions, perseveres with
difficult tasks and activities, does not procrastinate, continues with projects
in the face of obstacles and challenges. |
Persistent/resilient |
Handle disappointment, deal effectively with rejection,
stay enthusiastic after a set back, maintain work performance despite
difficulties, accept criticism, bounce back quickly, overcome obstacles to
achieve, keep trying until task is completed. |
Persuasive |
Evident in selling, customer management, negotiating,
dealing with objections, getting agreement/commitment from
co-workers/management, presenting ideas, motivating people, gaining the
confidence of others. |
Integrity |
Maintain confidentiality, provide complete and accurate
information, observe company policies and procedures, comply with regulations,
maintain values and ethics in the face of opposition and pressure.
|
Energetic |
Works long hours, maintains fast work pace, tackles
challenging tasks, stays positive, takes on extra tasks, maintains high
productivity levels, tenacious in achieving goals. |
Initiative |
Proactive attempts to sort out problems and issues,
provide ideas for improvement, make full use of opportunities, identify needs
and come up with solutions, take steps to make your job and the company better.
|