<![CDATA[
<p><br></p><p class="se-text-paragraph se-text-paragraph-align-justify " id="SE-2246644a-1bb5-476d-8db5-8338ac5af67a" style="line-height: 1.5;"><span class="se-fs-fs19 se-ff- " id="SE-3738d354-df37-40dc-b460-ea2ca048865b">국민권익위원회와 문화체육관광부가 음악 응용프로그램(뮤직앱), 온라인 동영상 서비스(OTT), 전자책 등 콘텐츠 구독 서비스의 자동결제 일정을 이용자가 미리 알릴 수 있도록 불편을 해소합니다. 또한 복잡하고 어려운 해지 절차도 간소화 합니다.</span></p><p><!-- } SE-TEXT --> </p><div class="se-component se-image se-l-default" id="SE-77ab75d8-3996-43ec-a564-0c81df8866e3"><div class="se-component-content se-component-content-normal"><div class="se-section se-section-image se-l-default se-section-align-center" style="max-width: 600px;"><div class="se-module se-module-image"><a class="se-module-image-link __se_image_link __se_link" href="https://blog.naver.com/PostView.nhn?blogId=loveacrc&logNo=221988323686&redirect=Dlog#" data-linktype="img" data-linkdata='{"id" : "SE-77ab75d8-3996-43ec-a564-0c81df8866e3", "src" : "https://postfiles.pstatic.net/MjAyMDA2MDNfMTQx/MDAxNTkxMTQzODM4Mzg1.jgx0c2dpl2B6p4w0MhKX6KsnNWmDi_EytUhEIE4xnyUg.q47CqgGLLdNNSHiVLeEHOcyiIvYAeymM3eaAjres31Ug.JPEG.loveacrc/SE-3b4511de-0313-4102-a376-0ecda46ca35e.jpg", "linkUse" : "false", "link" : ""}'><img class="se-image-resource" alt="" src="https://img1.daumcdn.net/relay/cafe/original/?fname=https%3A%2F%2Fpostfiles.pstatic.net%2FMjAyMDA2MDNfMTQx%2FMDAxNTkxMTQzODM4Mzg1.jgx0c2dpl2B6p4w0MhKX6KsnNWmDi_EytUhEIE4xnyUg.q47CqgGLLdNNSHiVLeEHOcyiIvYAeymM3eaAjres31Ug.JPEG.loveacrc%2FSE-3b4511de-0313-4102-a376-0ecda46ca35e.jpg%3Ftype%3Dw966" data-lazy-src="" data-width="600" data-height="428"><u><font color="#0066cc"> </font></u></a> </div><div class="se-module se-module-text se-caption"><p class="se-text-paragraph se-text-paragraph-align- " id="SE-313a57e0-57c0-48f9-a66d-2bc20c8b4b60"><span class="se-fs- se-ff- " id="SE-2b6bc52b-cc36-4280-89d7-a338ef763edf">동영상‧음원서비스 자동결제 알림 미리받고, 해지는 쉽게</span></p></div></div></div></div><div class="se-component se-quotation se-l-quotation_line" id="SE-99a6263c-0ec5-41d8-aa31-be5704e3a789"><div class="se-component-content"><div class="se-section se-section-quotation se-l-quotation_line"><blockquote class="se-quotation-container"><div class="se-module se-module-text se-quote"><!-- SE-TEXT { --><p class="se-text-paragraph se-text-paragraph-align- " id="SE-cc1164ae-d6f6-4847-a41b-e7b858419443"><span class="se-fs-fs19 se-ff- " id="SE-acd69fce-bfbc-44ae-92f2-0f55f6f48459">콘텐츠 구독경제의 증가</span></p><!-- } SE-TEXT --></div></blockquote></div></div></div><div class="se-component se-image se-l-default" id="SE-a7403889-2d99-4524-a678-dfdbfa9f7315"><div class="se-component-content se-component-content-normal"><div class="se-section se-section-image se-l-default se-section-align-center" style="max-width: 600px;"><div class="se-module se-module-image"><a class="se-module-image-link __se_image_link __se_link" href="https://blog.naver.com/PostView.nhn?blogId=loveacrc&logNo=221988323686&redirect=Dlog#" data-linktype="img" data-linkdata='{"id" : "SE-a7403889-2d99-4524-a678-dfdbfa9f7315", "src" : "https://postfiles.pstatic.net/MjAyMDA2MDNfMjY2/MDAxNTkxMTQ0MDMxNjUz.XrxLcQy8iOS6qTzU_nQ_DndNCv2xffgLtpzXDB7DKusg.lCmQaI-XrApOw5FJlVRjQZaQiYci-1cB0yXHXlffmyMg.JPEG.loveacrc/SE-9fb62c18-5d6a-43c3-88c5-b67973684bfd.jpg", "linkUse" : "false", "link" : ""}'><img class="se-image-resource" alt="" src="https://img1.daumcdn.net/relay/cafe/original/?fname=https%3A%2F%2Fpostfiles.pstatic.net%2FMjAyMDA2MDNfMjY2%2FMDAxNTkxMTQ0MDMxNjUz.XrxLcQy8iOS6qTzU_nQ_DndNCv2xffgLtpzXDB7DKusg.lCmQaI-XrApOw5FJlVRjQZaQiYci-1cB0yXHXlffmyMg.JPEG.loveacrc%2FSE-9fb62c18-5d6a-43c3-88c5-b67973684bfd.jpg%3Ftype%3Dw966" data-lazy-src="" data-width="600" data-height="349"><u><font color="#0066cc"> </font></u></a> </div><div class="se-module se-module-text se-caption"><p class="se-text-paragraph se-text-paragraph-align- " id="SE-835ecb24-95d2-44cd-95ee-333eb4adf7d9"><span class="se-fs- se-ff- " id="SE-8255d0c5-92dd-4da7-bff8-f83a9b5ed747">2020년 구독경제 세계 시장규모 전망 약 600조 원(2015년 발표) 규모로 전망</span></p></div></div></div></div><div class="se-component se-text se-l-default" id="SE-4933f8bf-cfb7-471d-906c-4eb45b529e92"><div class="se-component-content"><div class="se-section se-section-text se-l-default"><div class="se-module se-module-text"><!-- SE-TEXT { --><p class="se-text-paragraph se-text-paragraph-align-justify " id="SE-2ad637ea-c078-46d1-a3fc-f84f9c92c60e" style="line-height: 1.5;"><span class="se-fs-fs19 se-ff- " id="SE-d084f8a8-5a9e-4468-9a93-eb7800a891a1">정보기술(IT) 발전과 함께 소비 방식이 ‘구매‧소유’하는 것보다는 적은 금액을 지불하고 ‘일정 기간 동안 사용’하는 것으로 변하면서 구독경제*가 빠르게 성장하고 있습니다. 글로벌 투자은행 크레딧스위스(Credit Suisse)에 따르면 2020년 구독경제 세계 시장규모 전망 약 600조 원(2015년 발표) 규모로 전망했습니다. 특히 코로나19의 세계적 유행에 따른 사회적 거리두기 등 생활의 비대면화는 콘텐츠 소비 유형을 변화시켜 그 성장세를 더욱 가속화할 전망입니다.</span></p><!-- } SE-TEXT --><!-- SE-TEXT { --><p class="se-text-paragraph se-text-paragraph-align-center " id="SE-b5665ffb-310f-4313-a01a-96d4490c163c" style="line-height: 1.5;"><span class="se-fs-fs19 se-ff- " id="SE-830376b7-4c1f-4b8e-8f30-28b3c03c2ec8">​</span><span class="se-fs-fs16 se-ff- " id="SE-bce08605-6121-4f64-a24f-4e7463dfb74b"><b>< 전통·공유·구독경제 비교 ></b></span></p><!-- } SE-TEXT --> </div></div></div></div><div class="se-component se-table se-l-default" id="SE-7633a4f0-f244-45bf-9132-e0e1ded71015"><div class="se-component-content"><div class="se-section se-section-table se-l-default se-section-align-justify" style="width: 100%;"><div class="se-table-container"><table class="se-table-content" style="border: currentColor; border-image: none; border-collapse: collapse;"><tbody><tr class="se-tr"><td class="se-cell" style="border: 1px dotted rgb(0, 0, 0); border-image: none; width: 13.39%; height: 19.76px;" rowspan="1" colspan="1"><div class="se-module se-module-text"><p class="se-text-paragraph se-text-paragraph-align-center " id="SE-f46ecd7e-6e15-452a-a1e0-472d30ecdd47"><span class="se-fs-fs16 se-ff- " id="SE-f61c0441-e7c7-49f1-8a32-88d159da10e1">구 분</span></p></div></td><td class="se-cell" style="border: 1px dotted rgb(0, 0, 0); border-image: none; width: 28.47%; height: 19.76px;" rowspan="1" colspan="1"><div class="se-module se-module-text"><p class="se-text-paragraph se-text-paragraph-align-center " id="SE-3040b23a-46de-459b-a0ba-90048f4b352f"><span class="se-fs-fs16 se-ff- " id="SE-72fb3a77-8eb7-4952-9ade-e882954f5a6a">전통경제</span></p></div></td><td class="se-cell" style="border: 1px dotted rgb(0, 0, 0); border-image: none; width: 27.81%; height: 19.76px;" rowspan="1" colspan="1"><div class="se-module se-module-text"><p class="se-text-paragraph se-text-paragraph-align-center " id="SE-88a77f93-6272-4d91-9565-d47e722e9e9c"><span class="se-fs-fs16 se-ff- " id="SE-15b95da1-6334-49aa-800b-8b6b7187c612">공유경제</span></p></div></td><td class="se-cell" style="border: 1px dotted rgb(0, 0, 0); border-image: none; width: 30.33%; height: 19.76px;" rowspan="1" colspan="1"><div class="se-module se-module-text"><p class="se-text-paragraph se-text-paragraph-align-center " id="SE-4f4b5992-28fb-4d42-bd9a-e9b5cefbb9cb"><span class="se-fs-fs16 se-ff- " id="SE-837cb570-1f6f-4121-9f4c-b75da3c52c05"><b>구독경제</b></span></p></div></td></tr><tr class="se-tr"><td class="se-cell" style="border: 1px dotted rgb(0, 0, 0); border-image: none; width: 13.39%; height: 42.16px;" rowspan="1" colspan="1"><div class="se-module se-module-text"><p class="se-text-paragraph se-text-paragraph-align-center " id="SE-07a25418-d5b1-4b8e-be6b-4de244c284f2" style="line-height: 1.4;"><span class="se-fs-fs16 se-ff- " id="SE-de781544-d6c9-4e10-a99f-df5112e38ab1">소유형태</span></p></div></td><td class="se-cell" style="border: 1px dotted rgb(0, 0, 0); border-image: none; width: 28.47%; height: 42.16px;" rowspan="1" colspan="1"><div class="se-module se-module-text"><p class="se-text-paragraph se-text-paragraph-align-center " id="SE-06839d59-19e0-4862-a48b-c635c00820a0" style="line-height: 1.4;"><span class="se-fs-fs16 se-ff- " id="SE-761299c4-5332-40b2-93d2-09f31296abe4">소비자가 소유권을 가짐</span></p></div></td><td class="se-cell" style="border: 1px dotted rgb(0, 0, 0); border-image: none; width: 27.81%; height: 42.16px;" rowspan="1" colspan="1"><div class="se-module se-module-text"><p class="se-text-paragraph se-text-paragraph-align-center " id="SE-1a84bcb7-5857-4627-a93b-091e99811b9b" style="line-height: 1.4;"><span class="se-fs-fs16 se-ff- " id="SE-2d6928f7-fdb8-46ce-b621-c74bf6563959">소비자가 일정 기간 </span></p></div><div class="se-module se-module-text"><p class="se-text-paragraph se-text-paragraph-align-center " id="SE-b665b116-bf6d-4d39-a9f9-6a64b86b1859" style="line-height: 1.4;"><span class="se-fs-fs16 se-ff- " id="SE-e9509fd8-258f-4a52-b96d-8f1f4a962729">점유·소유권 가짐</span></p></div></td><td class="se-cell" style="border: 1px dotted rgb(0, 0, 0); border-image: none; width: 30.33%; height: 42.16px;" rowspan="1" colspan="1"><div class="se-module se-module-text"><p class="se-text-paragraph se-text-paragraph-align-center " id="SE-07b13404-af6c-4d38-889c-a721d1670e56" style="line-height: 1.4;"><span class="se-fs-fs16 se-ff- " id="SE-c79c5360-162f-4105-a92d-b64d2aecc1e4"><b>소비자는 일정 기간 회원권만 가짐</b></span></p></div></td></tr><tr class="se-tr"><td class="se-cell" style="border: 1px dotted rgb(0, 0, 0); border-image: none; width: 13.39%; height: 42.16px;" rowspan="1" colspan="1"><div class="se-module se-module-text"><p class="se-text-paragraph se-text-paragraph-align-center " id="SE-576a7a45-8966-4235-9c0f-9196f242ee48" style="line-height: 1.4;"><span class="se-fs-fs16 se-ff- " id="SE-a50d3028-be8c-47e6-8b0b-305bd133ffe7">비용지불</span></p></div></td><td class="se-cell" style="border: 1px dotted rgb(0, 0, 0); border-image: none; width: 28.47%; height: 42.16px;" rowspan="1" colspan="1"><div class="se-module se-module-text"><p class="se-text-paragraph se-text-paragraph-align-center " id="SE-b6654f38-7b64-42d7-b83e-94af598b3bd0" style="line-height: 1.4;"><span class="se-fs-fs16 se-ff- " id="SE-251fb449-91be-44ad-afc8-a7a40bbcb475">소비자가 생산자에게 한꺼번에 지불</span></p></div></td><td class="se-cell" style="border: 1px dotted rgb(0, 0, 0); border-image: none; width: 27.81%; height: 42.16px;" rowspan="1" colspan="1"><div class="se-module se-module-text"><p class="se-text-paragraph se-text-paragraph-align-center " id="SE-736ee710-cbdb-49b2-a9e1-252e21ce0abf" style="line-height: 1.4;"><span class="se-fs-fs16 se-ff- " id="SE-b2ebf8df-2e44-4075-9a0c-da7b105a7f37">점유·소유 기간에 따라 비용 지불</span></p></div></td><td class="se-cell" style="border: 1px dotted rgb(0, 0, 0); border-image: none; width: 30.33%; height: 42.16px;" rowspan="1" colspan="1"><div class="se-module se-module-text"><p class="se-text-paragraph se-text-paragraph-align-center " id="SE-ebc76029-fcb5-4c49-9377-f6585bf2da47" style="line-height: 1.4;"><span class="se-fs-fs16 se-ff- " id="SE-363f735e-eed2-4404-85ec-bb6ff8225235"><b>가입기간만큼 비용 지불</b></span></p></div></td></tr><tr class="se-tr"><td class="se-cell" style="border: 1px dotted rgb(0, 0, 0); border-image: none; width: 13.39%; height: 64.56px;" rowspan="1" colspan="1"><div class="se-module se-module-text"><p class="se-text-paragraph se-text-paragraph-align-center " id="SE-1f307330-df55-498f-bbb7-dd4a103d4129" style="line-height: 1.4;"><span class="se-fs-fs16 se-ff- " id="SE-e646ed44-b73a-4d41-8fd8-87c1201f0cc6">소비자의 선택</span></p></div></td><td class="se-cell" style="border: 1px dotted rgb(0, 0, 0); border-image: none; width: 28.47%; height: 64.56px;" rowspan="1" colspan="1"><div class="se-module se-module-text"><p class="se-text-paragraph se-text-paragraph-align-center " id="SE-39df25e7-0b0a-41c1-a057-f606bee097c3" style="line-height: 1.4;"><span class="se-fs-fs16 se-ff- " id="SE-11001f1c-cf98-4290-b40a-08daf24abe72">한번 구매하면 </span></p></div><div class="se-module se-module-text"><p class="se-text-paragraph se-text-paragraph-align-center " id="SE-ea667d2c-761f-4630-8847-c2ae0581ee5f" style="line-height: 1.4;"><span class="se-fs-fs16 se-ff- " id="SE-272806f3-1b1f-4af7-99e5-f813d08779fc">바꿀 수 없음</span></p></div></td><td class="se-cell" style="border: 1px dotted rgb(0, 0, 0); border-image: none; width: 27.81%; height: 64.56px;" rowspan="1" colspan="1"><div class="se-module se-module-text"><p class="se-text-paragraph se-text-paragraph-align-center " id="SE-addc626b-f7ee-46aa-a64f-9bddb965987f" style="line-height: 1.4;"><span class="se-fs-fs16 se-ff- " id="SE-b1ff0600-39b3-44af-9f7c-7d0d5472ba86">선택권이 있으나 </span></p></div><div class="se-module se-module-text"><p class="se-text-paragraph se-text-paragraph-align-center " id="SE-6cbc96f2-4b2d-4045-9b26-e3c32f780cb8" style="line-height: 1.4;"><span class="se-fs-fs16 se-ff- " id="SE-d7fd17a0-1918-4829-89da-bf06293cc15c">원하는 대로 바꾸기 힘듦</span></p></div></td><td class="se-cell" style="border: 1px dotted rgb(0, 0, 0); border-image: none; width: 30.33%; height: 64.56px;" rowspan="1" colspan="1"><div class="se-module se-module-text"><p class="se-text-paragraph se-text-paragraph-align-center " id="SE-886a2e71-fe0d-4a04-97b8-61964d31aefb" style="line-height: 1.4;"><span class="se-fs-fs16 se-ff- " id="SE-856f1fe9-5d1e-413b-817d-2831302d6098"><b>회원권 범위 내에서 </b></span></p></div><div class="se-module se-module-text"><p class="se-text-paragraph se-text-paragraph-align-center " id="SE-005a33b2-41a7-4cee-8d08-fa595f936477" style="line-height: 1.4;"><span class="se-fs-fs16 se-ff- " id="SE-0c6c0178-cec7-48fa-a228-d262dc75adb8"><b>수시로 원하는 대로 바꿀 수 있음</b></span></p></div></td></tr></tbody></table></div></div></div>
</div><div class="se-component se-text se-l-default" id="SE-4caf2254-614a-42d7-90f6-efc0c660fcdc"><div class="se-component-content"><div class="se-section se-section-text se-l-default"><div class="se-module se-module-text"><!-- SE-TEXT { --><p class="se-text-paragraph se-text-paragraph-align-center " id="SE-fb29a775-ddc3-44ea-8add-2d4f5d165713" style="line-height: 1.4;"><span class="se-fs-fs16 se-ff- " id="SE-58debb6d-c079-4b2a-94fc-e92553a9294a"><b>< 콘텐츠 구독서비스의 유형 ></b></span></p><!-- } SE-TEXT --> </div></div></div></div><div class="se-component se-table se-l-default" id="SE-b0d6d491-9e04-47fe-9ecf-eeb815cef280"><div class="se-component-content"><div class="se-section se-section-table se-l-default se-section-align-justify" style="width: 100%;"><div class="se-table-container"><table class="se-table-content" style="border: currentColor; border-image: none; border-collapse: collapse;"><tbody><tr class="se-tr"><td class="se-cell" style="border: 1px dotted rgb(0, 0, 0); border-image: none; width: 21.05%; height: 23.53px;" rowspan="1" colspan="1"><div class="se-module se-module-text"><p class="se-text-paragraph se-text-paragraph-align-center " id="SE-29db9101-cb7e-47d7-837c-1d506844df9f"><span class="se-fs-fs16 se-ff- " id="SE-1d5556c6-06a1-48f6-9439-68afa270567a">구분</span></p></div></td><td class="se-cell" style="border: 1px dotted rgb(0, 0, 0); border-image: none; width: 78.95%; height: 23.53px;" rowspan="1" colspan="1"><div class="se-module se-module-text"><p class="se-text-paragraph se-text-paragraph-align-center " id="SE-cc6f1b43-2387-4da2-9980-8c68d57e9dd2"><span class="se-fs-fs16 se-ff- " id="SE-0186fc9d-50e4-47df-81bf-7716d336043c">종류</span></p></div></td></tr><tr class="se-tr"><td class="se-cell" style="border: 1px dotted rgb(0, 0, 0); border-image: none; width: 21.05%; height: 45.87px;" rowspan="1" colspan="1"><div class="se-module se-module-text"><p class="se-text-paragraph se-text-paragraph-align-center " id="SE-27a4d3cb-91b8-41fd-b6c5-0b2c6a41c118" style="line-height: 1.4;"><span class="se-fs-fs16 se-ff- " id="SE-74eccc64-085b-4180-b992-ba26e71f9967"><b>음악</b></span></p></div></td><td class="se-cell" style="border: 1px dotted rgb(0, 0, 0); border-image: none; width: 78.95%; height: 45.87px;" rowspan="1" colspan="1"><div class="se-module se-module-text"><p class="se-text-paragraph se-text-paragraph-align-center " id="SE-fa3e2f76-c9a0-49ce-a302-f32d7fdc026c" style="line-height: 1.4;"><span class="se-fs-fs16 se-ff- " id="SE-626a552c-1173-4694-8794-d25468fddfd4">멜론, 지니뮤직, 플로(FLO), 벅스뮤직, 유튜브뮤직, 엠넷뮤직 등</span></p></div></td></tr><tr class="se-tr"><td class="se-cell" style="border: 1px dotted rgb(0, 0, 0); border-image: none; width: 21.05%; height: 40.79px;" rowspan="1" colspan="1"><div class="se-module se-module-text"><p class="se-text-paragraph se-text-paragraph-align-center " id="SE-9dac517a-222a-4042-9a13-756426055070" style="line-height: 1.4;"><span class="se-fs-fs16 se-ff- " id="SE-0f4692c5-a3a7-4bd2-9dec-336ea156e6e8"><b>동영상</b></span></p></div></td><td class="se-cell" style="border: 1px dotted rgb(0, 0, 0); border-image: none; width: 78.95%; height: 40.79px;" rowspan="1" colspan="1"><div class="se-module se-module-text"><p class="se-text-paragraph se-text-paragraph-align-center " id="SE-1f69d968-baa7-42fe-bf46-bfb92b3184c6" style="line-height: 1.4;"><span class="se-fs-fs16 se-ff- " id="SE-366f4cbf-0427-4d85-a2e7-c24cf2b084ce">넷플릭스(Netflix), 왓챠(WATCHA), 웨이브(wavve) , 티빙(tving) 등</span></p></div></td></tr><tr class="se-tr"><td class="se-cell" style="border: 1px dotted rgb(0, 0, 0); border-image: none; width: 21.05%; height: 34.64px;" rowspan="1" colspan="1"><div class="se-module se-module-text"><p class="se-text-paragraph se-text-paragraph-align-center " id="SE-174c2955-2148-45df-94ed-cc98903e44ff" style="line-height: 1.4;"><span class="se-fs-fs16 se-ff- " id="SE-fc9d98c6-9596-4c7a-a6e9-7d25bd5ea005"><b>도서</b></span></p></div></td><td class="se-cell" style="border: 1px dotted rgb(0, 0, 0); border-image: none; width: 78.95%; height: 34.64px;" rowspan="1" colspan="1"><div class="se-module se-module-text"><p class="se-text-paragraph se-text-paragraph-align-center " id="SE-ce7c62b4-1d3f-4314-97cc-2ad54434b5e7" style="line-height: 1.4;"><span class="se-fs-fs16 se-ff- " id="SE-fdf29e2c-4dc2-46ba-8d56-8c27851742ab">밀리의 서재. 리디북스 등</span></p></div></td></tr></tbody></table></div></div></div>
</div><div class="se-component se-text se-l-default" id="SE-cc68890f-490b-4440-94aa-a526055b92b6"><div class="se-component-content"><div class="se-section se-section-text se-l-default"><div class="se-module se-module-text"><!-- SE-TEXT { --><p class="se-text-paragraph se-text-paragraph-align- " id="SE-46fb2f82-99fb-4b84-87c2-090bff0a9206"><span class="se-fs- se-ff- " id="SE-0299747e-fd19-4891-9e66-fc95aaa2de95"><b>​</b></span></p><!-- } SE-TEXT --> </div></div></div></div><div class="se-component se-quotation se-l-quotation_line" id="SE-d7bd9a0f-4f23-46a2-8d4a-9b80bf189b75"><div class="se-component-content"><div class="se-section se-section-quotation se-l-quotation_line"><blockquote class="se-quotation-container"><div class="se-module se-module-text se-quote"><!-- SE-TEXT { --><p class="se-text-paragraph se-text-paragraph-align- " id="SE-0bd7b835-a10c-4e87-a47f-33b176335b49"><span class="se-fs-fs19 se-ff- " id="SE-50954ec1-de17-4ccf-9cb4-12426de84e57">피해유형</span></p><!-- } SE-TEXT --></div></blockquote></div></div></div><div class="se-component se-text se-l-default" id="SE-69ae7505-2f91-41d3-a79b-ac4da1b742e3"><div class="se-component-content"><div class="se-section se-section-text se-l-default"><div class="se-module se-module-text"><!-- SE-TEXT { --><p class="se-text-paragraph se-text-paragraph-align-justify " id="SE-64ec2bff-3d79-4d13-a07c-89524bb29388"><span class="se-fs-fs19 se-ff- " id="SE-07b37689-2f4d-4084-9075-bc4d4f1ad044"> 일부 콘텐츠 온라인 서비스(플랫폼)의 경우 복잡한 해지 절차, 자동결제 조건 및 내용 미고지, 청약 철회 및 취소 방해 등으로 이용자들이 피해를 입고 있었습니다. 손쉬운 콘텐츠 구매 절차와 달리, 해지와 관련한 정보는 응응프로그램(앱) 내에서 찾기 어려워 개별적 검색에 의존하거나 제때 해지하지 못해 자동 결제 연장으로 불필요한 요금을 부담하는 경우가 발생하고 있습니다. </span></p><!-- } SE-TEXT --> </div></div></div></div><div class="se-component se-image se-l-default" id="SE-ab4f7851-d6d9-434e-b3c0-3421756b5ed4"><div class="se-component-content se-component-content-normal"><div class="se-section se-section-image se-l-default se-section-align-center" style="max-width: 638px;"><div class="se-module se-module-image"><a class="se-module-image-link __se_image_link __se_link" href="https://blog.naver.com/PostView.nhn?blogId=loveacrc&logNo=221988323686&redirect=Dlog#" data-linktype="img" data-linkdata='{"id" : "SE-ab4f7851-d6d9-434e-b3c0-3421756b5ed4", "src" : "https://postfiles.pstatic.net/MjAyMDA2MDNfNzIg/MDAxNTkxMTUxMDIyODE2.62QXl16PhCouWtHzLpIfP7RcGt9RBkgyVxSSTOGEJYcg.Ibjuj9zW3E32cQDuGiRt4N4c7-lWslLVmz3rAKZHAE0g.PNG.loveacrc/해지절차_예시.png", "linkUse" : "false", "link" : ""}'><img class="se-image-resource" alt="" src="https://img1.daumcdn.net/relay/cafe/original/?fname=https%3A%2F%2Fpostfiles.pstatic.net%2FMjAyMDA2MDNfNzIg%2FMDAxNTkxMTUxMDIyODE2.62QXl16PhCouWtHzLpIfP7RcGt9RBkgyVxSSTOGEJYcg.Ibjuj9zW3E32cQDuGiRt4N4c7-lWslLVmz3rAKZHAE0g.PNG.loveacrc%2F%ED%95%B4%EC%A7%80%EC%A0%88%EC%B0%A8_%EC%98%88%EC%8B%9C.png%3Ftype%3Dw966" data-lazy-src="" data-width="638" data-height="229"><u><font color="#0066cc"> </font></u></a> </div><div class="se-module se-module-text se-caption"><p class="se-text-paragraph se-text-paragraph-align- " id="SE-47b27899-94c9-4e69-b7b0-42cc3242a7b5"><span class="se-fs- se-ff- " id="SE-42a747cd-e25a-4df6-a241-d664e60a8de5">복잡한 해지절차(예시)</span></p></div></div></div></div><div class="se-component se-text se-l-default" id="SE-e0e69535-cfb8-4e82-8caf-3f16eae1cb91"><div class="se-component-content"><div class="se-section se-section-text se-l-default"><div class="se-module se-module-text"><!-- SE-TEXT { --><p class="se-text-paragraph se-text-paragraph-align-justify " id="SE-feaa65b7-2d50-4a1a-aa53-7c0fa4a2667a"><span class="se-fs-fs19 se-ff- " id="SE-edee5dc7-416d-4ce0-b8bf-b4829fa3e1cc">해지가 이루어진 이후에는 잔여분에 대한 대금 환급이 해당 콘텐츠 온라인 서비스(플랫폼)의 캐시 또는 포인트로만 지급되는 등 환급 수단의 선택권이 제한되는 경우도 있었습니다. </span></p><!-- } SE-TEXT --><!-- SE-TEXT { --><p class="se-text-paragraph se-text-paragraph-align-justify " id="SE-d8963c46-8ddb-44e8-9f8a-82c25ff95226"><span class="se-fs-fs19 se-ff- " id="SE-b0efd671-69b6-49a1-bdaa-709c1ae38824">​</span></p><!-- } SE-TEXT --><!-- SE-TEXT { --><p class="se-text-paragraph se-text-paragraph-align-justify " id="SE-aa5e7a06-a133-47f4-8d52-b2e3b3ba553f"><span class="se-fs-fs19 se-ff- " id="SE-5beb4b7a-7304-4204-b929-0ec8ad52fa0b">판촉행사(프로모션) 기간 이후 상향된 요금을 매월 청구하면서 이용자에게는 자동결제 일정을 명확히 고지하지 않아 이용자의 의사와 무관하게 콘텐츠 구독에 많은 비용을 지출하는 경우도 있습니다.</span></p><!-- } SE-TEXT --><!-- SE-TEXT { --><p class="se-text-paragraph se-text-paragraph-align-justify " id="SE-3da63a59-b331-4bc1-a32a-e168e89b3de5" style="line-height: 1.5;"><span class="se-fs-fs19 se-ff- " id="SE-ef94edb3-9027-4e9b-bd60-fdb4e336f633"> </span></p><!-- } SE-TEXT --><!-- SE-TEXT { --><p class="se-text-paragraph se-text-paragraph-align-justify " id="SE-8f4e5ab0-de26-4f68-97bd-0577267a2a37" style="line-height: 1.5;"><span class="se-fs-fs19 se-ff- " id="SE-be753b12-c2a9-4d26-b21b-be8a59e2c49d">이용자의 착오를 유발해 비합리적인 구매를 유도하는 정보제공도 빈번했습니다. ‘월 100원’ 등 특가만 강조하고 의무결제 개월 수, 청약철회 등 이용자에게 중요한 정보를 노출하지 않거나 작은 글씨 등 불명확하게 제공해 이용자의 청약철회를 방해하는 행위가 나타났습니다. </span></p><!-- } SE-TEXT --> </div></div></div></div><div class="se-component se-quotation se-l-quotation_line" id="SE-e3231e5a-3449-4044-b2b6-e24b7c9aff9a"><div class="se-component-content"><div class="se-section se-section-quotation se-l-quotation_line"><blockquote class="se-quotation-container"><div class="se-module se-module-text se-quote"><!-- SE-TEXT { --><p class="se-text-paragraph se-text-paragraph-align- " id="SE-6d7fc250-6fe1-4f88-afc9-c1b3cb78c256"><span class="se-fs- se-ff- " id="SE-6ad3ca0c-bd6b-4a95-87e8-c87de90cb68d">콘텐츠 구독서비스 이용방안 개선</span></p><!-- } SE-TEXT --></div></blockquote></div></div></div><div class="se-component se-text se-l-default" id="SE-a360bbde-685d-453d-a6b5-afd8bde2fb03"><div class="se-component-content"><div class="se-section se-section-text se-l-default"><div class="se-module se-module-text"><!-- SE-TEXT { --><p class="se-text-paragraph se-text-paragraph-align-justify " id="SE-ac192568-2b52-4e6a-a4b7-a8949dd6ec0a" style="line-height: 1.5;"><span class="se-fs-fs19 se-ff- " id="SE-ef2a5d95-5689-440d-9182-ba59bd66b412">국민권익위원회는 콘텐츠 구독서비스 이용과 관련한 국민신문고 내용 등을 검토ㆍ분석해 이용피해 방지 방안을 마련해 문화체육관광부에 이행을 권고했습니다. </span></p><!-- } SE-TEXT --><!-- SE-TEXT { --><p class="se-text-paragraph se-text-paragraph-align-justify " id="SE-d379b023-fdc7-448b-a2f4-948f3598541a" style="line-height: 1.5;"><span class="se-fs-fs19 se-ff- " id="SE-b228a7ff-f455-480b-b21b-bb2e8a3dfbb5"> 권고안에서는 콘텐츠 구독 서비스의 구매와 해지가 동일한 화면에서 보이도록 하는 등 해지 절차를 이용자가 알기 쉽게 하고, 구매 단계에서 추후 해지할 경우의 대금 환급 방식을 선택*할 수 있도록 했습니다.</span></p><!-- } SE-TEXT --><!-- SE-TEXT { --><p class="se-text-paragraph se-text-paragraph-align-justify " id="SE-d2c934cd-4dea-4360-99ef-6ddfc185ef95" style="line-height: 1.45;"><span class="se-fs-fs16 se-ff- " id="SE-4cdc17a2-d7e1-4ec9-8a08-6b6bc3ac658d">​</span></p><!-- } SE-TEXT --><!-- SE-TEXT { --><p class="se-text-paragraph se-text-paragraph-align-justify " id="SE-4c27f656-93dc-4e26-84f7-0700e4b74b4f" style="line-height: 1.45;"><span class="se-fs-fs16 se-ff- " id="SE-b3f2e8de-859b-41b5-afa1-6ba3269b84d0">* ▴ 주문 시 결제수단으로 환불, ▴ 계좌를 통한 현금으로 환불, ▴ 예치금 등으로 환불(다만 캐시‧포인트로 결제한 경우 등 이용자에게 제공할 수 있는 선택권이 제한되는 경우에는 예외 인정)</span></p><!-- } SE-TEXT --><!-- SE-TEXT { --><p class="se-text-paragraph se-text-paragraph-align-justify " id="SE-915b014d-c27d-4bde-b066-c56597012f6e" style="line-height: 1.45;"><span class="se-fs-fs19 se-ff- " id="SE-41234780-cc9a-42cc-8867-6e473bcfacca"> </span></p><!-- } SE-TEXT --> </div></div></div></div><div class="se-component se-image se-l-default" id="SE-26c84e33-82d8-4978-acf9-a7b073cd3f36"><div class="se-component-content se-component-content-normal"><div class="se-section se-section-image se-l-default se-section-align-center" style="max-width: 627px;"><div class="se-module se-module-image"><a class="se-module-image-link __se_image_link __se_link" href="https://blog.naver.com/PostView.nhn?blogId=loveacrc&logNo=221988323686&redirect=Dlog#" data-linktype="img" data-linkdata='{"id" : "SE-26c84e33-82d8-4978-acf9-a7b073cd3f36", "src" : "https://postfiles.pstatic.net/MjAyMDA2MDNfMTc1/MDAxNTkxMTQzNTEyMDA3.2Nugxw91DyfHXHVarclcfEPqaNaM7qEbf0R66qOHQWQg.8-2BXkGi5dBBlCaMzZ3hwuFweL7nCKijOHhdXLvX3swg.PNG.loveacrc/SE-f7c2acde-bc6a-4143-a7c1-b87302080717.png", "linkUse" : "false", "link" : ""}'><img class="se-image-resource" alt="" src="https://img1.daumcdn.net/relay/cafe/original/?fname=https%3A%2F%2Fpostfiles.pstatic.net%2FMjAyMDA2MDNfMTc1%2FMDAxNTkxMTQzNTEyMDA3.2Nugxw91DyfHXHVarclcfEPqaNaM7qEbf0R66qOHQWQg.8-2BXkGi5dBBlCaMzZ3hwuFweL7nCKijOHhdXLvX3swg.PNG.loveacrc%2FSE-f7c2acde-bc6a-4143-a7c1-b87302080717.png%3Ftype%3Dw966" data-lazy-src="" data-width="627" data-height="352"><u><font color="#0066cc"> </font></u></a> </div><div class="se-module se-module-text se-caption"><p class="se-text-paragraph se-text-paragraph-align- " id="SE-4e544808-da93-432a-89e7-c8672ddd3c26"><span class="se-fs- se-ff- " id="SE-3e9897fb-1311-4b3a-b75b-c13fcf2c321b">콘텐츠 구독서비스 이용방안 개선</span></p></div></div></div></div><div class="se-component se-text se-l-default" id="SE-3229346a-77ad-4613-9a56-a8b59637950e"><div class="se-component-content"><div class="se-section se-section-text se-l-default"><div class="se-module se-module-text"><!-- SE-TEXT { --><p class="se-text-paragraph se-text-paragraph-align-justify " id="SE-06b43c6d-5444-46cc-aabb-78c5fd2d6cd8" style="line-height: 1.45;"><span class="se-fs-fs19 se-ff- " id="SE-b22eedb5-27a1-4203-b135-df0c1df5e224">또한, 부당한 자동결제를 방지하기 위해 판촉 행사(이벤트 등) 종료 등 요금변경 전 결제예정 내역을 이용자에게 응용프로그램(앱) 내 알림, 문자, 전자우편 등으로 사전 고지하도록 했다. 전면광고 등에 계약 유지기한, 의무결제 개월 수도 명확히 표시하도록 하고, 청약철회 등 중요 내용을 고지할 때도 부호, 색채, 굵고 큰 문자 등으로 명확하게 표시하도록 했습니다.</span></p><!-- } SE-TEXT --> </div></div></div></div><div class="se-component se-quotation se-l-quotation_line" id="SE-d60fd444-3e7a-4e80-a1c5-db0c8ea96700"><div class="se-component-content"><div class="se-section se-section-quotation se-l-quotation_line"><blockquote class="se-quotation-container"><div class="se-module se-module-text se-quote"><!-- SE-TEXT { --><p class="se-text-paragraph se-text-paragraph-align- " id="SE-99bb0804-d2fa-4b9a-8a98-c3041ce55406"><span class="se-fs-fs19 se-ff- " id="SE-874fc082-97fb-4f70-8eef-3122fa9865d8">향후계획</span></p><!-- } SE-TEXT --></div></blockquote></div></div></div><div class="se-component se-text se-l-default" id="SE-8a4e081a-2d01-4a49-8429-90fd27b4eb78"><div class="se-component-content"><div class="se-section se-section-text se-l-default"><div class="se-module se-module-text"><!-- SE-TEXT { --><p class="se-text-paragraph se-text-paragraph-align-justify " id="SE-0edb0a99-a9bf-44d3-bf75-8520e75858ff" style="line-height: 1.45;"><span class="se-fs-fs19 se-ff- " id="SE-15f168bd-1195-419a-9851-c2b5bf90645b">문화체육관광부는 국민권익위원회의 권고 내용과 최근 콘텐츠 분쟁조정 사례 및 관련 법령개정 내용 등을 토대로 관련 사업자와 단체, 관계기관 등과 협의를 거쳐 올해 안에 ‘콘텐츠 이용자 보호지침*’을 개정할 계획입니다. </span></p><!-- } SE-TEXT --><!-- SE-TEXT { --><p class="se-text-paragraph se-text-paragraph-align-justify " id="SE-72dc3b30-45d8-40c3-90d0-ae4e1d8b6ea1" style="line-height: 1.45;"><span class="se-fs-fs16 se-ff- " id="SE-d7789ecb-c451-4e62-878e-d2d6e59254e1">​</span></p><!-- } SE-TEXT --><!-- SE-TEXT { --><p class="se-text-paragraph se-text-paragraph-align-justify " id="SE-dd395e93-707d-4051-86e6-40b850377d68" style="line-height: 1.45;"><span class="se-fs-fs16 se-ff- " id="SE-1551cf9a-b018-40de-b20f-2aeff98a47e1">* 「콘텐츠산업진흥법」 제28조에 따라 콘텐츠의 건전한 거래 및 유통질서 확립과 이용자 보호를 위하여 콘텐츠사업자가 자율적으로 준수할 수 있는 지침</span></p><!-- } SE-TEXT --><!-- SE-TEXT { --><p class="se-text-paragraph se-text-paragraph-align-justify " id="SE-f7182f44-78a8-4866-af54-972d10c53596"><span class="se-fs- se-ff- " id="SE-20ed38fe-03a3-42c3-a922-10b1f6f36aca"> </span></p><!-- } SE-TEXT --><!-- SE-TEXT { --><p class="se-text-paragraph se-text-paragraph-align-justify " id="SE-2069e41c-c5ca-4ac6-b15f-70b8496eb555"><span class="se-fs-fs19 se-ff- " id="SE-3c7ad679-a4c1-4882-8358-3c3fdf17568e">※내용문의</span></p><!-- } SE-TEXT --><!-- SE-TEXT { --><p class="se-text-paragraph se-text-paragraph-align-justify " id="SE-0cba17c2-5ff4-40c1-b803-1265ba682f9f"><span class="se-fs-fs19 se-ff- " id="SE-d4141ace-dda9-4609-93bb-5de0687ac51e">국민권익위원회 제도개선총괄과 ☏ 044-200-7216</span></p><!-- } SE-TEXT --><!-- SE-TEXT { --><p class="se-text-paragraph se-text-paragraph-align-justify " id="SE-cffc5fe8-0b77-44a1-a624-1b4b232caaf1"><span class="se-fs-fs19 se-ff- " id="SE-63a0a0eb-d5c7-4e39-9532-4524012a652e">문화체육관광부 문화산업정책과</span></p><!-- } SE-TEXT --><!-- SE-TEXT { --><p class="se-text-paragraph se-text-paragraph-align-justify " id="SE-6de6a620-25d5-41d1-914e-d4e127c17c8a"><span class="se-fs-fs19 se-ff- " id="SE-4947d9b1-5f08-4392-b63a-fa2d01282662">사무관 최은상 ☏ 044-203-2425</span></p><!-- } SE-TEXT --><!-- SE-TEXT { --><p class="se-text-paragraph se-text-paragraph-align-justify " id="SE-ef530793-e4c7-41c2-8ebf-d0d93c111b15"><span class="se-fs-fs19 se-ff- " id="SE-d087dec6-5332-4ddd-b30a-8f5c1a0e8191">​</span></p><!-- } SE-TEXT --> </div></div></div></div><div class="se-component se-image se-l-default" id="SE-05bb542d-3c45-440a-b7f9-bb098705c087"><div class="se-component-content se-component-content-normal"><div class="se-section se-section-image se-l-default se-section-align-center" style="max-width: 292px;"><div class="se-module se-module-image"><a class="se-module-image-link __se_image_link __se_link" href="https://blog.naver.com/PostView.nhn?blogId=loveacrc&logNo=221988323686&redirect=Dlog#" data-linktype="img" data-linkdata='{"id" : "SE-05bb542d-3c45-440a-b7f9-bb098705c087", "src" : "https://postfiles.pstatic.net/MjAyMDA2MDNfMTQx/MDAxNTkxMTQzNjQwMTE5.0gj7Zuxj2n-YbLCp0wRVw4fizflO-NsBGTmLi8KEkNog.jP8sWdmlqzkia-YBwXe6KYhxAIEMOpSlaIIRP5FAL1Ug.JPEG.loveacrc/20200602_음원서비스-자동결제.jpg", "linkUse" : "false", "link" : ""}'><img class="se-image-resource" alt="" 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href="https://blog.naver.com/loveacrc/221988323686" target="_blank"><u><font color="#0066cc">동영상‧음원서비스 자동결제 알림 미리받고, 해지는 쉽게</font></u></a><span style="padding: 0px 7px 0px 5px;">|</span><strong style="padding: 0px 7px 0px 0px;">작성자</strong> <a href="https://blog.naver.com/loveacrc" target="_blank"><u><font color="#0066cc">국민권익위원회</font></u></a></p></div></div></div></div></div><p><br></p>
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