<p>
</p><h1>Woori America Bank is Here to Help!</h1>
<p style="text-align: right; font-size: 13px; margin-top: 5px; margin-bottom: 0px;"><time datetime="2020-04-13">April 13, 2020</time></p>
<section>
<h2>Message from CEO </h2>
<p>All of us at Woori America Bank put health and safety
of our valued customers and the communities we serve at the forefront
of our priority. I can only imagine the hardship you are facing as a
result of this unprecedented event. Please be assured that despite the
challenges, we are here to continue to serve you as best as we can. Take
a moment and please review our financial assistance program designed to
help you navigate through these difficult times.</p>
</section>
<section>
<h2>Financial Assistance Program(s)<a href="https://mail.google.com/mail/u/0/#m_5829236660704722365_section1" title="This program is intended for Woori America Bank customers who are being impacted by the outbreak of COVID19 and are able to provide evidence which shows that he/she/they are experiencing financial hardship."><sup>1</sup></a></h2>
<p>As COVID-19 evolves, we have taken several steps to
prioritize your financial needs. Based on the latest information and
guidance provided, we have the following programs available for you.</p>
<article>
<h3>❖ Residential and Consumer Borrowers</h3>
<p>For Home Mortgage Loan and Consumer Loan
customers experiencing a hardship related to COVID-19, a three (3) month
short-term payment deferral 지불 연기(known as a forbearance 관용) allows you to
temporarily defer your payment(s). <br></p><p><br></p><p>* difer ; <span><span>put off (an action or event) to a later time; postpone. 연기하다</span></span></p><p><span><span>* Forbearance is no quittance. (채무 이행을) 독촉하지 않는 것과 (빚) 탕감은 별개이다. <br></span></span></p>
<ul><li>Late fee(s) will be waived during the forbearance period</li><li>However, forbearance does not stop interest from accruing</li></ul>
<p> At the end of the forbearance period, borrower
has an option to pay all of the suspended payment(s) back <br></p><p>/in one lump
sum and resume your regular loan payments, or consider one of the
following options:</p><p>지불연기는 가능하나 이자는 지불해야 한다<br></p>
<ul><li>Additional three (3) months payment
deferral, resulting in a total of six (6) month deferral of payment
(late fee will be waived but interest will continue to accrue)</li><li>Loan Modification that can extend the term of the loan which will provide additional months to repay the principal owed</li></ul>
</article>
<article>
<h3>❖ SBA Paycheck Protection Program (PPP)</h3>
<p>US Government agency has recently passed the
Coronavirus Aid, Relief, and Economic Securities (CARES) Act which is
intended to help small businesses to maintain workers employed during
the economic downturn. The PPP provides small business access to capital
for payroll and other business expenses.</p><p><br></p>
<p>We at Woori America Bank is working with the
government to offer the PPP relief loans under the CARES Act to all of
our customers who are eligible<a href="https://mail.google.com/mail/u/0/#m_5829236660704722365_section2" title="Subject to program requirements. Must have 500 or fewer employees whose principal place of residence is in the United States or are a business that operates in a certain industry and meet the applicable SBA employee-based size standards for that industry. All loans subject to credit approval. Must apply by 06/30/2020."><sup>2</sup></a>. Including non-profit 비영리 단체, sole proprietors 개인사업자, self-employed 자영업자 and independent contractor 청부업자.</p><p><br></p>
<p>The Paycheck Protection Program provides small
businesses with funds in the form of an SBA guaranteed loan to pay up to
eight (8) weeks of payroll costs, and other eligible expenses such as
interest on mortgages, rent, and utilities.</p><p><br></p>
<p>Funds are provided in the form of loans that will
be fully forgiven when used for payroll costs, interest on mortgages,
rent, and utilities<a href="https://mail.google.com/mail/u/0/#m_5829236660704722365_section3" title="due to likely high subscription, at least 75% of the forgiven amount must have been used for payroll."><sup>3</sup></a>.
Employers must keep employees on the payroll, or rehire them quickly to
receive loan forgiveness. Other terms and conditions may apply, based
on guidelines and requirements set by the <a href="https://home.treasury.gov/policy-issues/top-priorities/cares-act/assistance-for-small-businesses" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://home.treasury.gov/policy-issues/top-priorities/cares-act/assistance-for-small-businesses&source=gmail&ust=1586901696821000&usg=AFQjCNGtjlTaF3IZga0oHgrOcgSsa6z8XQ">Treasury Department</a> or <a href="https://www.sba.gov/funding-programs/loans/coronavirus-relief-options/paycheck-protection-program-ppp" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.sba.gov/funding-programs/loans/coronavirus-relief-options/paycheck-protection-program-ppp&source=gmail&ust=1586901696821000&usg=AFQjCNHBYnBOa0GhVyTYx60eLan8504Kng">Small Business Administration</a>.</p><p><br></p><p>이 기금은 급여나 대부이자, 임대료, 공공요금 등에 쓰고 상환이 면제되나 현직원을 유지하거나 휴직자를 신속히 복직 시켜야 한다 <br></p>
</article>
<article>
<h3>❖ SBA Debt Relief</h3>
<p>If you have an SBA 7(a) or SBA Express loan with
Woori America Bank, you may be eligible for the SBA Debt Relief program
that provides loan payment and fee payment assistance for a period of
six (6) months.</p>
</article>
<article>
<h3>❖ Other Assistance</h3>
<p>As COVID-19 evolve, we are offering assistance to
impacted customers in various other measures, including fee waivers for
Woori America Bank customers and additional small business supports.</p>
<p>Woori America Bank individual and small business customers impacted by COVID-19 may be eligible for the following:</p>
<ul><li style="list-style-type: square;">Banking Fee Waivers</li><ul><li>Overdraft Fees 초과 대출료<br></li><li>ATM Fees 현금 자동입출금기 사용료<br></li><li>CD Early Withdrawal Penalty Fee 조기인출 벌칙금<br></li><li>Credit Card Late Payment Fee 연체료<br></li></ul></ul>
<p>In addition, we have assistance programs for
eligible credit card customers, including credit line increases and
collection forbearance programs.</p>
<p>Financial hardship assistance under this section titled 'Other Assistance' is being offered until <strong><time datetime="2020-06-30">June 30, 2020</time></strong>, at which time we reserve the right to either terminate the program or extend it based on the market environment.</p>
</article>
<p style="font: bold 12px Verdana; text-align: right; margin-top: 30px; margin-bottom: 50px;">
<span>Hyun Seok Shin</span><br>
<span>President and CEO</span>
</p>
<section>
<ol><li id="m_5829236660704722365section1">This
program is intended for Woori America Bank customers who are being
impacted by the outbreak of COVID19 and are able to provide evidence
which shows that he/she/they are experiencing financial hardship.</li><li id="m_5829236660704722365section2">Subject
to program requirements. Must have 500 or fewer employees whose
principal place of residence is in the United States or are a business
that operates in a certain industry and meet the applicable SBA
employee-based size standards for that industry. All loans subject to
credit approval. Must apply by <time datetime="2020-06-30">06/30/2020</time>.</li><li id="m_5829236660704722365section3">due to likely high subscription, at least 75% of the forgiven amount must have been used for payroll.</li></ol>
</section>
</section>
<p>Please find all Financial Assistance Program applications and templates at our <a href="https://www.wooriamericabank.com/pages/forms.asp" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.wooriamericabank.com/pages/forms.asp&source=gmail&ust=1586901696822000&usg=AFQjCNHkaIE-iztzsspHoXoVEMuXaZuD6Q">Download Forms</a> site.</p>
<p>Customers impacted by COVID19 are encouraged to
contact Woori America Bank Customer Service at 1-888-MYWOORI
(699-6674)** or write to us at <a href="mailto:cs@wooriamericabank.com" target="_blank">cs@wooriamericabank.com</a></p>
<p style="color: rgb(0, 112, 192);"><b>** As we address
the needs of our customers including those impacted by COVID-19, we are
currently experiencing larger than normal call volume. If you are
experiencing longer wait from our Customer Service, we encourage you to
email to us or try reaching us at one of our branches:</b></p>
<table style="border-spacing: 0px; margin: auto; text-align: left;"><thead style="background-color: rgb(0, 112, 192); color: white;">
<tr>
<th style="width: 80px;">State</th>
<th style="width: 180px;">Branch</th>
<th style="width: 180px;">Telephone</th>
</tr>
</thead>
<tbody>
<tr>
<td>NY</td>
<td>MANHATTAN</td>
<td>(212) 244-1500</td>
</tr>
<tr>
<td><br></td>
<td>FLUSHING</td>
<td>(718) 886-1988</td>
</tr>
<tr>
<td><br></td>
<td>WOODSIDE</td>
<td>(718) 429-1900</td>
</tr>
<tr>
<td><br></td>
<td>BAYSIDE</td>
<td>(718) 224-3800</td>
</tr>
<tr class="m_5829236660704722365end-state">
<td><br></td>
<td>NORTHERN</td>
<td>(929) 362-3330</td>
</tr>
<tr>
<td>NJ</td>
<td>FORT LEE</td>
<td>(201) 363-9300</td>
</tr>
<tr>
<td><br></td>
<td>RIDGEFIELD</td>
<td>(201) 941-9999</td>
</tr>
<tr>
<td><br></td>
<td>PALISADES PARK</td>
<td>(201) 346-0055</td>
</tr>
<tr class="m_5829236660704722365end-state">
<td><br></td>
<td>CLOSTER</td>
<td>(201) 784-7012</td>
</tr>
<tr class="m_5829236660704722365end-state">
<td>PA</td>
<td>ELKINS PARK</td>
<td>(215) 782-1100</td>
</tr>
<tr class="m_5829236660704722365end-state">
<td>MD</td>
<td>ELLICOTT CITY</td>
<td>(443) 973-3690</td>
</tr>
<tr>
<td>VA</td>
<td>ANNANDALE</td>
<td>(703) 256-7633</td>
</tr>
<tr class="m_5829236660704722365end-state">
<td><br></td>
<td>CENTREVILLE</td>
<td>(703) 988-9555</td>
</tr>
<tr>
<td>CA</td>
<td>OLYMPIC</td>
<td>(213) 738-1100</td>
</tr>
<tr>
<td><br></td>
<td>WILSHIRE</td>
<td>(213) 382-8700</td>
</tr>
<tr>
<td><br></td>
<td>FULLERTON</td>
<td>(714) 521-3100</td>
</tr>
<tr>
<td><br></td>
<td>IRVINE</td>
<td>(949) 885-3760</td>
</tr>
<tr>
<td><br></td>
<td>TORRANCE</td>
<td>(310) 974-1880</td>
</tr>
<tr class="m_5829236660704722365end-state">
<td><br></td>
<td>SAN JOSE LPO</td>
<td>(408) 572-8433</td>
</tr>
<tr class="m_5829236660704722365end-state">
<td>GA</td>
<td>GEORGIA LPO</td>
<td>(770) 624-5930</td>
</tr>
<tr>
<td>TX</td>
<td>DALLAS</td>
<td>(469) 496-3860</td>
</tr>
<tr class="m_5829236660704722365end-state">
<td><br></td>
<td>DALLAS LPO</td>
<td>(972) 810-0166</td>
</tr>
<tr class="m_5829236660704722365end-state">
<td>IL</td>
<td>CHICAGO LPO</td>
<td>(224) 938-9553</td>
</tr>
<tr class="m_5829236660704722365end-state">
<td>WA</td>
<td>SEATTLE LPO</td>
<td>(206) 948-6691</td>
</tr>
<tr>
<td>CO</td>
<td>DENVER LPO</td>
<td>(720) 398-9590</td></tr></tbody></table>
<!-- -->
