Front Desk/Reception Specialist

[Panda Pod]

Position Title: Client Care Specialist

Reports to: Client Care Manager

Function: To provide customer service, administrative and clerical support for the organization.

Primary Responsibilities:

Each Administrative Assistant will be assigned specific primary responsibilities that may include:

· Schedule and/or confirm‎ reservations for our guests; manage the Property Management System (PMS); To organize our resources efficiently and to enhance our guests experience at Panda Pod Hotel

· Filing and managing guests information

· Handling daily check-in and check-out of guests and their luggage storage handling

· Respond to and/or forward all correspondence (e.g. voice messages, faxes and e-mail) to the appropriate person

· Problem solving , handling complains and provide solutions

· Regular cleaning of the capsule area, lounge area, washroom and reception area

· Maintaining stocks and selling at our gift shop

Qualifications & Skills:

· Fluent in English and Mandarin or Korean or Japanese

· Secondary education diploma; post secondary education preferred

· Office and customer service experience an asset

· Excellent communication & interpersonal skills

· Ability to perform assigned tasks according to established rules, regulations and procedures

· Skill in answering the telephone and providing accurate information

· Ability to maintain confidentiality

· Satisfactory criminal record check, credit bureau report

Attributes:

· Genuine desire to help people with a positive can-do attitude

· Organized, multi-tasker with the ability to work well under pressure

· Adapts well to change; team player

Work Environment: Working at hotel front desk

Hotel is located in City of Richmondㅤ

Contact : panda@pandapod.ca

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