Explanation for Delay of Partial Shipment
Dear
After some investigation, I believe that we
have found the source
of
the problem that led us to our misunderstanding on
(date).
* source of the problem = 문제의 근원/
misunderstanding = 오해, 착오
When we received your
purchase
order for (quantity, product),
we
were unable to fill the
order for immediate delivery due to
(explanation for
delay in delivery). Our letter informing you of this
delay and requesting
your instructions was mailed to you on (date).
We did not receive a reply
and proceeded to send a
follow-up
letter
to you on (date).
*
purchase order = 구입 주문(서)/ quantity = 양, 수량, 분량
* fill the order = 주문을 맞추다/
proceed to ~ = 계속해서 ~을 하다
* follow-up letter = 추가
권유장(제안서)
We have been able to make delivery to you since
the (date) but felt
that since you had emphasized "for immediate
delivery" on your
purchase order, we should wait for your authorization before
shipping.
* make (a) deliver to ~ = ~에게 배달(인계)하다/
emphasize = 강조하다
* authorization = 허가[인가]
I can easily
understand why you were so upset with us (day) if no
one
made you aware of our correspondence. We have
always appreciated
having you as a customer and hope that we can continue to
provide you
with our products in the future.
* be[get] upset with ~ = ~을 못마땅해 하는, ~에 역정이 나는
* correspondence
= 서신[편지]