아마존에서 추천해준 이번... 책은 고객 로열티 제고[HBR]

<P> <TABLE border=0 cellSpacing=0 cellPadding=0 width=584> <TBODY> <TR> <TD height=60 vAlign=center width=183 align=left><A href="http://www.amazon.com/gp/r.html?R=2N08H85HBFWEK&C=2B1NGZJS7L8SN&H=XPMKTXRXAEILHGGII0XEOXXAJHQA&T=C&U=http%3A%2F%2Fwww.amazon.com%2Fref%3Dpe_5050_19338800_snp" target=_blank><IMG style="PADDING-BOTTOM: 9px; PADDING-LEFT: 14px; PADDING-RIGHT: 14px; PADDING-TOP: 9px" border=0 alt=Amazon.com src="https://img1.daumcdn.net/relay/cafe/original/?fname=http%3A%2F%2Fg-ecx.images-amazon.com%2Fimages%2FG%2F01%2Fx-locale%2Fcommon%2Fsmall-logo._V192240376_.gif" width=142 height=31></A></TD></TR></TBODY></TABLE></P> <P> <TABLE style="BORDER-BOTTOM: #999999 1px solid; BORDER-LEFT: #999999 1px solid; BORDER-TOP: #999999 1px solid; BORDER-RIGHT: #999999 1px solid" id=snpmain cellSpacing=0 cellPadding=20 width=582 bgColor=#ffffff align=center> <TBODY> <TR> <TD style="PADDING-BOTTOM: 20px; PADDING-LEFT: 20px; PADDING-RIGHT: 20px; PADDING-TOP: 20px"> <P>Dear Amazon.com Customer,</P> <P>Customers who have purchased or rated <I><A href="http://www.amazon.com/gp/r.html?R=2N08H85HBFWEK&C=2B1NGZJS7L8SN&H=G2TWQIDRC3D3JTFSW9ADUNTFI3QA&T=C&U=http%3A%2F%2Fwww.amazon.com%2Fdp%2F1578516994%2Fref%3Dpe_5050_19338800_snp" target=_blank><FONT color=#0066cc><U>Harvard Business Review on Customer Relationship Management</U></FONT></A></I> by C. K. Prahalad or other books in the <A href="http://www.amazon.com/gp/r.html?R=2N08H85HBFWEK&C=2B1NGZJS7L8SN&H=SCNX9UZSONG2K2ZN4PXMFKGY6RCA&T=C&U=http%3A%2F%2Fwww.amazon.com%2Fb%2Fref%3Dpe_5050_19338800_snp%3F_encoding%3DUTF8%26node%3D2454111011" target=_blank><FONT color=#0066cc><U>Series 1 > Harvard Business Review</U></FONT></A> category might like to know that <I>Harvard Business Review on Increasing Customer Loyalty (Harvard Business Review (Hbr))</I> will be released on April 12, 2011.  You can pre-order yours at a savings of $7.34 by following the link below.</P> <TABLE border=0 cellSpacing=0 cellPadding=0 width="100%"> <TBODY> <TR> <TD style="WIDTH: 122px; PADDING-RIGHT: 5px; VERTICAL-ALIGN: top; align: left"><A href="http://www.amazon.com/gp/r.html?R=2N08H85HBFWEK&C=2B1NGZJS7L8SN&H=2RRBEDY7JMZQBJIU5YYAHKEMXKKA&T=C&U=http%3A%2F%2Fwww.amazon.com%2Fgp%2Fproduct%2F1422162524%2Fref%3Dpe_5050_19338800_snp_dp" target=_blank><IMG border=0 alt="Harvard Business Review on Increasing Customer Loyalty (Harvard Business Review (Hbr))" src="https://img1.daumcdn.net/relay/cafe/original/?fname=http%3A%2F%2Fecx.images-amazon.com%2Fimages%2FP%2F1422162524.01._SL160_PE33_OU01_SCLZZZZZZZ_V175998929_.jpg" width=117 height=176><FONT color=#0066cc><U> </U></FONT></A></TD> <TD style="PADDING-LEFT: 5px; VERTICAL-ALIGN: top; align: left"><A href="http://www.amazon.com/gp/r.html?R=2N08H85HBFWEK&C=2B1NGZJS7L8SN&H=2RRBEDY7JMZQBJIU5YYAHKEMXKKA&T=C&U=http%3A%2F%2Fwww.amazon.com%2Fgp%2Fproduct%2F1422162524%2Fref%3Dpe_5050_19338800_snp_dp" target=_blank><FONT color=#0066cc><U>Harvard Business Review on Increasing Customer Loyalty (Harvard Business Review (Hbr))</U></FONT></A> <BR>Harvard Business Review <BR> <TABLE border=0> <TBODY> <TR> <TD align=right><STRONG>List Price:</STRONG></TD> <TD><STRIKE>$22.00</STRIKE> </TD></TR> <TR> <TD align=right><STRONG>Price: </STRONG></TD> <TD style="COLOR: #990000"><B>$14.66</B> </TD></TR> <TR> <TD align=right><STRONG>You Save:</STRONG></TD> <TD style="COLOR: #990000">$7.34 (33%) </TD></TR></TBODY></TABLE> <P><B>Release Date:</B> April 12, 2011</P> <TABLE style="MARGIN-TOP: 3px" border=0 cellSpacing=0 cellPadding=2> <TBODY> <TR vAlign=top> <TD style="FONT-WEIGHT: bold">Other Versions and Languages</TD></TR> <TR> <TD style="FONT-SIZE: 0.62em"><A href="http://www.amazon.com/gp/r.html?R=2N08H85HBFWEK&C=2B1NGZJS7L8SN&H=YAPWHCMAXJTUS3XYELYPUX7HZTKA&T=C&U=http%3A%2F%2Fwww.amazon.com%2Fdp%2FB004NBZ3K4%2Fref%3Dpe_5050_19338800_snp_oe_kindle_edition" target=_blank><FONT color=#0066cc><U>Kindle Edition</U></FONT></A> (Kindle eBook)</TD></TR></TBODY></TABLE></TD> <TD vAlign=top align=right><A href="http://www.amazon.com/gp/r.html?R=2N08H85HBFWEK&C=2B1NGZJS7L8SN&H=GML6XVEKOVJNVJOAQ5ATIV3GDF4A&T=C&U=http%3A%2F%2Fwww.amazon.com%2F%2Fgp%2Fnew-releases%2Fbooks%2Fref%3Dpe_5050_19338800_snp" target=_blank></A></TD></TR> <TR> <TD style="PADDING-TOP: 10px"><A href="http://www.amazon.com/gp/r.html?R=2N08H85HBFWEK&C=2B1NGZJS7L8SN&H=MRD7EWCACZ8V6WBSWE6VV2LCAMCA&T=C&U=http%3A%2F%2Fwww.amazon.com%2Fgp%2Fitem-dispatch%2Fref%3Dpe_5050_19338800_snp_cart%3Fie%3DUTF8%26quantity.1%3D1%26offeringID.1%3D%25252FPxl%25252B0ekNUNFGXnjgJktmVG8K67WrrjMw81kiWOBNaXIEnBZEpnz9T5EFRQVBlLnity2X0UsIT63y57T%25252BaGXJZLELsdOF2eyrG9itS%25252Bg0qI%25253D%26template-name%3Dstores%252Fdetail%26action%3DaddToCart" target=_blank><IMG border=0 alt="Add to Cart" src="https://img1.daumcdn.net/relay/cafe/original/?fname=http%3A%2F%2Fg-ecx.images-amazon.com%2Fimages%2FG%2F01%2Fnav2%2Fdp%2Fbtn-atc._V192545564_.gif" width=160 height=27></A> </TD></TR></TBODY></TABLE> <P><STRONG>Product Description</STRONG><BR> <DIV>How do you keep your customers coming back-and get them to bring others?<BR><BR>If you need the best practices and ideas for making your<BR>customers loyal and profitable--but don't have time to find<BR>them--this book is for you. Here are nine inspiring and useful<BR>perspectives, all in one place.<BR><BR><BR>This collection of HBR articles will help you:<BR><BR>- Turn angry customers into loyal advocates<BR><BR>- Get more people to recommend you<BR><BR>- Boost customer satisfaction by satisfying your employees<BR><BR>- Focus on profitable customers--whether they're loyal or not<BR><BR>- Invest in the right CRM technology for your business<BR><BR>- Mine customer data for more effective marketing<BR><BR>- Increase your customers' lifetime value<BR></DIV> <P> </P> <TABLE border=0 width="100%"> <TBODY> <TR> <TD colSpan=3 align=left> <P> </P> <P><B>More to Explore</B></P></TD></TR></TBODY></TABLE> <UL id=featuredLinks> <LI>See more in <A href="http://www.amazon.com/gp/r.html?R=2N08H85HBFWEK&C=2B1NGZJS7L8SN&H=DBGIH4CIIDY5AIZAOTX1IKDTFXCA&T=C&U=http%3A%2F%2Fwww.amazon.com%2Fb%3F_encoding%3DUTF8%26node%3D3%26ref%3Dsnp_bn%26ref_%3Dpe_5050_19338800" target=_blank><FONT color=#0066cc><U>Business & Investing</U></FONT></A> > <A href="http://www.amazon.com/gp/r.html?R=2N08H85HBFWEK&C=2B1NGZJS7L8SN&H=WZ5JWUEUQJNLKFSPJX8VBJRJX2CA&T=C&U=http%3A%2F%2Fwww.amazon.com%2Fb%3F_encoding%3DUTF8%26node%3D2624%26ref%3Dsnp_bn%26ref_%3Dpe_5050_19338800" target=_blank><FONT color=#0066cc><U>Industries & Professions</U></FONT></A> > <A href="http://www.amazon.com/gp/r.html?R=2N08H85HBFWEK&C=2B1NGZJS7L8SN&H=UNP4KCDCSZBRANAFWRMZGP4NFQIA&T=C&U=http%3A%2F%2Fwww.amazon.com%2Fb%3F_encoding%3DUTF8%26node%3D2635%26ref%3Dsnp_bn%26ref_%3Dpe_5050_19338800" target=_blank><FONT color=#0066cc><U>Customer Service</U></FONT></A> <LI>See more in <A href="http://www.amazon.com/gp/r.html?R=2N08H85HBFWEK&C=2B1NGZJS7L8SN&H=DBGIH4CIIDY5AIZAOTX1IKDTFXCA&T=C&U=http%3A%2F%2Fwww.amazon.com%2Fb%3F_encoding%3DUTF8%26node%3D3%26ref%3Dsnp_bn%26ref_%3Dpe_5050_19338800" target=_blank><FONT color=#0066cc><U>Business & Investing</U></FONT></A> > <A href="http://www.amazon.com/gp/r.html?R=2N08H85HBFWEK&C=2B1NGZJS7L8SN&H=RCA7UJNEZNNP7HS665Z16K1TXAKA&T=C&U=http%3A%2F%2Fwww.amazon.com%2Fb%3F_encoding%3DUTF8%26node%3D2675%26ref%3Dsnp_bn%26ref_%3Dpe_5050_19338800" target=_blank><FONT color=#0066cc><U>Management & Leadership</U></FONT></A> > <A href="http://www.amazon.com/gp/r.html?R=2N08H85HBFWEK&C=2B1NGZJS7L8SN&H=HUEQV2ODSAF45GMIXYMDA3XCTG8A&T=C&U=http%3A%2F%2Fwww.amazon.com%2Fb%3F_encoding%3DUTF8%26node%3D2683%26ref%3Dsnp_bn%26ref_%3Dpe_5050_19338800" target=_blank><FONT color=#0066cc><U>Management</U></FONT></A> <LI><A href="http://www.amazon.com/gp/r.html?R=2N08H85HBFWEK&C=2B1NGZJS7L8SN&H=JXAXCQAAPUZIE2KBNAANPRCGATWA&T=C&U=http%3A%2F%2Fwww.amazon.com%2Fgp%2Fnew-releases%2Fbooks%2Fref%3Dpe_5050_19338800_snp_newRelease" target=_blank><FONT color=#0066cc><U>More New Releases</U></FONT></A> <LI><A href="http://www.amazon.com/gp/r.html?R=2N08H85HBFWEK&C=2B1NGZJS7L8SN&H=38ZGTMW3BNPTRXHUYCRW6XOULDWA&T=C&U=http%3A%2F%2Fwww.amazon.com%2Fgp%2Fbestsellers%2Fbooks%3Fie%3DUTF8%26ref%3Dsnp_topSeller%26ref_%3Dpe_5050_19338800" target=_blank><FONT color=#0066cc><U>Top Sellers</U></FONT></A> <LI><A href="http://www.amazon.com/gp/r.html?R=2N08H85HBFWEK&C=2B1NGZJS7L8SN&H=YKDHDI2IBVJHOUU5OJX5MW3VKNKA&T=C&U=http%3A%2F%2Fwww.amazon.com%2Fgp%2Fyourstore%2Fnr%3Fie%3DUTF8%26ref%3Dsnp_recs%26ref_%3Dpe_5050_19338800" target=_blank><FONT color=#0066cc><U>Recommended for You</U></FONT></A></LI></UL> <P>Sincerely,</P> <P>Amazon.com<BR><A href="http://www.amazon.com/gp/r.html?R=2N08H85HBFWEK&C=2B1NGZJS7L8SN&H=XPMKTXRXAEILHGGII0XEOXXAJHQA&T=C&U=http%3A%2F%2Fwww.amazon.com%2Fref%3Dpe_5050_19338800_snp" target=_blank><FONT color=#0066cc><U>http://amazon.com</U></FONT></A></P> <HR> </TD></TR></TBODY></TABLE></P>