밴쿠버 공항(YVR) Plaza Premium Lounge - Guest Service Officer (4:30 AM shift)

[Plaza Premium Lounge]

안녕하세요. 밴쿠버 공항에 있는 플라자 프리미엄 라운지에서 Guest Service Officer로 근무하실분 구합니다.

Plaza Premium Lounge는 그룹의 대표 브랜드이자 세계 최대의 독립 공항 라운지 네트워크 입니다. 전 세계 주요 국제공항을 출발, 환승, 도착하는 여행객들에게 우수한 서비스와 시설을 제공하여 공항의 번잡함에서 벗어나 여행자에게 안식처를 제공합니다. 또한 우리는 소중한 고객을 위해 지속적으로 높은 수준의 서비스와 지속적인 개선을 제공하기 위해 최선을 다하고 있습니다.

자세한 사항은 홈페이지를 통해 확인하실수 있습니다. https://www.plazapremiumlounge.com 

Job description

About Plaza Premium Group: Headquartered in Hong Kong, Plaza Premium Group is the pioneer and industry leader in offering Global Airport Hospitality solutions in over 280 locations of 65 international airports across the world, with a collective goal of making travel better.

The Group currently employs nearly 5,000 staff and serves over 22 million passengers around the world annually, we are dedicated to delivering superior airport hospitality services for air travellers be they at Arrival, Departures or Transit at worldwide airports.

Website: www.plazapremiumgroup.com

If you are interested in being part of an award-winning and dynamic team, nurturing and developing your career on a global scale, you might be our next: Kitchen Helper. You are an ambassador for Teamwork, Excellent Service and Innovation. Your attention to detail, warm personality and positive attitude is part of our collective goal in enhancing the airport experience for all travellers.

Hospitality is a diverse industry, offering career opportunities in different locations. As a Hospitality company, we are redefining our value proposition for talent seeking a rewarding lifetime career with unlimited potential for personal and professional development.

Location: Vancouver International Airport.

Position: Guest Service Officer.

Overall responsibility:

Greet and check-in passengers as well as monitor lounge conditions.

Key Areas of Duties and Responsibilities:

• To be able to show an exceptional first impression, register and check-in guests according to the Company's Administrative Instruction (AI), monitor guests entering and leaving the lounge.
• Inform guests of Walk-in prices, promotions, facilities and services, ensure all sales are captured in the various portals accurately.
• Perform customer verifications, verify payment method and process, collect accurate payment.
• To contact airlines for any necessary information if requested by the customer.
• To provide information of the airport and its facilities (Flight schedules and airlines information, direction to the departure gates, etc.) to the customers.
• To assist passengers with their luggage if required.
• To assist with inventory check of beverages and lounge equipment.
• To prepare and serve coffee, cappuccino, latte and alcoholic drinks, upsell premium drinks at the bar and handle bar duties, to monitor the alcoholic consumption of customers.
• To serve customers at the food counter.
• To carry out regular checks of all areas of the lounge to ensure professional image and follow up with maintenance works.
• Complete and maintain incident reports, daily activity reports, closing reports or other reports as requested by management.
• Match collected vouchers, credit card settlement reports and cash with daily POS report, generate actual daily passenger report.
• Monitor, record and balance petty cash.
• Track and restore transaction problems and discrepancies, report issues/discrepancies with the various transaction portals.
• To be able to work as a team and assist other colleagues within different responsibilities
• To take initiative to identify areas for improvement and participate in continual improvement activities.
• To ensure that proper cleaning procedures are adhered to and personal protective equipment (PPE) is worn at all times during the shift. Employees are expected to follow all health and safety regulations, enforced and updated by the company.
• To undertake other jobs assigned by superior from time to time, such as cover duties for colleagues during their break time.
• Always ensure that you clean and sanitize your work area before the shift ends.

Requirements:

• Excellent personal presentation and interpersonal skills, strong oral communication and writing skills.
• Strong sense of customer service.
• Ability to use computers and knowledge to work with Microsoft applications (Word, Excel, PowerPoint).
• Proficiency in English is compulsory.
• Must hold Serving it Right or willing to obtain one.
• Positive attitude and self-motivated.
• High sense of responsibility and attention to detail.
• Ability to prioritize and organize.
• Completion of High School, College/CEGEP/Vocational or Technical training.
• Able to stand for long hours.

• Able to lift up 20 lbs baggage.
• Flexible availabilities, including weekends and holidays.
• Proof that you are fully vaccinated against COVID-19 with a vaccine recognized by the Public Health Agency of Canada.

What We Offer:

• Extended health, dental and vision package for full-time employees.
• 4% of vacation pay is included in your monthly payroll.
• Comprehensive paid training.
• Free airport parking is provided for full-time employees.
• In-house job opportunities- we pride ourselves on developing talent from within.
• Flexible/open availability, including weekends and holidays.
• Free global lounge access.

By applying to this position you are confirm‎ing you possess either a Canadian citizenship, permanent resident status or work permit.

Job Types: Full-time, Permanent

COVID-19 considerations:
Proof of vaccination is required. We ensure all employees and customers understand and comply with the COVID19 infection prevention policy and practice

E-mail: judy.lee@plaza-network.com

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