Thank you for calling Washington Mutual Mortgage Company.모기지 회사
This is Jennifer Smith in Customer Service speaking. 소비자 센터
How may I help you?
I just received your statement saying my payment for this month was late. 할부금을 늦게 냈다는 통지서를 받았습니다.
You are charging me twenty five dollars in late charges. 청구하다, 연체료
I mailed my payment on the 10th.우편으로 보냈다
May I have your account number and your name, please.
It's ooo777, and the last name is Kim.
Thank you, sir, let me bring it up.한번 살펴보겠습니다
O.K. we show the payment was received on the 16th.
Isn't there a grace period?유예기간
Yes, it is to the 15th, sir
Well, I mailed it well before that on the 10th.
It must have been held up in the mail.우체국에서 지연된 것이 틀림 없어요
Give me some slack! 좀 봐 주세요
Since it is the first time for you, we will walve it for you.포기하다
Thank you so much for helping me.