1. Ecosystems Perspective (8, 108~110)
+ A positive view of humankind and Ecosystems Perspective (155)
+ Being non-judgemental and Ecosystems Perspective (483-484)
2. Partnership (21~24, 120, 485)
+ Service Agreement (61)
+ Disagreement, Comsumerism (486, 488~489)
+ Helping Mode : Doing To, Doing With, Done By (334, 336~338)
3. Participation (27)
+ The Dilemma of Social Workers as Experts (147)
+ The Rewards of Clients as Experts (148~149)
+ Accentuating clients’ participation (150-151)
+ Participatory Abilities of Clients (236)
+ Inviting Participation (48, 34)
4. Individualization vs. Classification and Labelling
1) Individualization (112, 26)
2) Classification (51~52)
3) Labelling (379~383)
4) Stereotyping (36~37, 376~378)
5) Label-Offsetting (444-446, 481)
5. Accountability (29)
+ Workers’ Responsibility (150)
+ Workers’ Accountability (505)
6. Self-Determination (31, 113~114)
+ Facilitating Decision Making (80~81)
+ Risk vs Rights (531)
7. Sharing Information, Opinions, and Advice (75)
+ Sharing Professional Expertice(268)
+ Offering Ideas (269)
+ Feedback (72-73, 256)
+ Self-Disclosing (76-78, 191)
+ Confrontation (70-71)
+ Telling Truths (79)
+ Facilitating Learning (267)
+ Teaching (74)
8. Communication (30, 33=168)
+ Noverbal Communicaiton (170-171) + Paralanuage (518)
+ Communication Turn-offs (40)
+ Common Communication Errors (60)
+ Jargon (169)
+ Misconceptions About Communication (73)
+ Barriers to Communication (36, 39, 173~175)
+ Microaggressions (172-173)
+ Active Listening (33, 59, 517)
9. Interviewing Techniques (56)
+ Responding to What Clients Say (176-182)
+ Open-Ended Questions (57)
+ Responding to Silence (186-187)
+ Responding to Questions (189)
+ Reflecting (67, 34-35)
10. Contact with Collaterals (41-42)
+ Contacting Other Professionals (233)
11. Understanding the Presenting Problem (49)
+ Cultural Sensitivity (156)
+ Explore Previous Efforts (43), Good Question (214)
+ Client’s Self-esteem or Face (44)
+ Articulating Situation (163~167)
+ Holistic Perspective (483~-484)
12. Identifying Strengths
1) What is strength? 120, 69, 15
2) Why Identify Strengths? 210-211
3) Encourage Clients to Identify Strengths. 69-70
4) Locating Exceptions 214, 55
+ Uncovering Strengths in Adversity 224-226
5) Shaping Competence 255
6) Balancing Strengths and Challenges 212, 50
+ Be cautious! 69, 16, 120
7) Linking Clients with Resources 266
8) Incorporating Resources of Social Workers 245, 66
13. Empowerment (65, 97,99)
100. Empowerment and the Strengths Perspective
122. Empowerment-Based Generalist Practice Processes (+120, 245, 286, 223, 279)
158. Augmenting Power
354. People can be disempowered by social workers
+ Empowerment-Oriented Practice Strategies (File)
436. Empowering clients through language
14. Positive Social Workers and Managing Career
544. We are Important
480. Why are you in Social Work?
545. Why the Interest in Doing Social Work?
555. Challenging Life (+478 The nature of social work)
+ Becoming a Social Worker (File)
556. The Spiritual Basis of Career Development)
553. Identity and pride
554. Reaffirming Our Vision
548. Doing the Best We Can (+ 500. Be realistic! / 567. Best Practice)
277. Coping with Burnout
541. Managing Career
313. We are Social Workers
572. Be Proud
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