Job Summary:
As a Customer Coordinator, you will be responsible for ensuring seamless communication and assistance between the company and its customers. The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a customer-centric approach.
Responsibilities:
- Respond promptly to customers via phone, email, or chat courteously and professionally.
- Provide accurate information regarding products, services, and company policies to customers.
- Coordinate with internal teams and effective resolution of customer queries.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Identify opportunities for process improvements to enhance the overall customer experience.
- Collaborate with the sales team to follow up on leads, inquiries, and customer feedback.
- Monitor customer satisfaction metrics and feedback to identify areas for improvement.
- Stay updated on product knowledge, industry trends, and company policies to better assist customers.
- Uphold a positive and professional image of the company in all interactions with customers.
Requirements:
- Proven work experience as a Customer Coordinator, Customer Service Representative, or similar role.
- Excellent communication skills, both verbal and written.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Proficiency in using Google Docs, CRM software, and other relevant tools.
- Customer-oriented mindset with a passion for delivering exceptional service.
- Ability to work independently as well as collaboratively within a team.
- Flexibility to adapt to changing priorities and customer needs.
- High school diploma or equivalent; additional education or certification in customer service is a plus.
Working Conditions:
- This role works from home.
- Korean & English
Salary / Benefit / WorkHour
- Salary US $1800.00 per month
- Monday to Friday, 9am to 6pm Denver Colorado Time
- Paid Vacation 5 days , Sick Leave 3 days
- Signing Bonus
- Yearly Team Growing Bonus
If you are interested, please send your resume to joonyshin@tekmaxllc.com
Thank you for your interest,
TekMax HR team
www.tekmaxllc.com / Tel 303-337-6244