<p><br></p><p><a href="https://www.veritas.com/support/en_US/article.000013610">https://www.veritas.com/support/en_US/article.000013610</a></p><p><br></p><p><br></p><h3 class="section-title">Problem</h3><p>This document is for basic troubleshooting and setup information for VOM</p><h3 class="section-title">Solution</h3><table width="100%" border="0" cellspacing="0" cellpadding="0"><tbody><tr></tr><tr><td align="left" valign="top" rowspan="1" colspan="1"><span class="labelbold"><strong>Central Management Server (CMS) </strong></span><span class="normal"> </span><p><strong>URLs</strong></p><ul><li>Configuration/Setup URL: https://<cms hostname>:5634/</li><li>Web Console URL: https://<cms hostname>:14161/</li></ul><p><strong>TCP Ports:</strong></p><ul><li>TCP 5634</li><li>TCP 14161</li></ul><p><strong>VOM Processes running on CMS for Unix/Linux:</strong></p><ul><li>/opt/VRTSsfmcs/asa11/bin64s/../bin64/dbsrv11</li><li>/opt/VRTSsfmh/bin/xprtld</li><li>/opt/VRTSsfmcs/esmweb/jre/bin/java</li><li>/opt/VRTSsfmcs/sec/bin/sfmsecd</li></ul><p><strong>Commands to start or stop the VOM processes on a Unix / Linux CMS:</strong></p><ul><li>xprtld: /opt/VRTSsfmh/adm/xprtldctrl <start | stop></li><li>Web console: /opt/VRTSsfmcs/cweb/sfmw <start | stop | restart ></li><li>Authentication: /opt/VRTSsfmcs/sec/bin/sfmsecdctrl <start | stop></li><li>Database: /opt/VRTSsfmcs/config/adm/vxsfmcsdb <start | stop | stop_force></li></ul><p><strong>Services to start or stop VOM running on a Microsoft Windows CMS:</strong></p><ul><li>xprtld: Veritas Storage Foundation Messaging Service [xprtld]</li><li>Web Console: Veritas Operations Manager Service [sfmgui]</li><li>Authentication: Veritas Operations Manager Authentication Service [sfmsecd]</li><li>Database: SQL Anywhere - SFM3_<hostname></li></ul><p><strong>CMS Log File Locations:</strong></p><p><strong>Unix/Linux:</strong></p><ul><li>General: /var/opt/VRTSsfmcs/logs</li><li>CMS database installation/upgrade script: /var/VRTSsfmcs/config_db</li><li>CMS/HA installation script: /var/VRTSsfmcs/SFMha_dir</li><li>Unix/Linux installer log file: /tmp</li><li>DB engine: /var/VRTSsfmcs/SFMdb3.dblog</li><li>Configuration log: /var/opt/VRTSsfmh/logs/cs_config.log</li><li>Hotfix log: /var/opt/VRTSsfmh/logs/vxdelpoy.log</li></ul><p><strong>Windows:</strong></p><ul><li>General: %AllUsersProfile%\Symantec\VRTSsfmcs\logs</li><li>CMS database installation/upgrade script: %AllUsersProfile%\Symantec\VRTSsfmcs\config_db</li><li>Configuration log: %AllUsersProfile%\symantec\VRTSsfmh\logs\cs_config.log</li></ul><p><strong>Managed Host (MH)</strong><br> </p><p><strong>TCP Ports</strong></p><ul><li>TCP 5634</li></ul><p><strong>VOM processes running on a Unix / Linux MH:</strong></p><ul><li>/opt/VRTSsfmh/bin/xprtld</li><li>/opt/VRTSsfmh/bin/sfmh-discovery.pl</li><li>/opt/VRTSsfmh/bin/vxdclid</li></ul><p><br><strong>Commands to start / stop VOM processes on Unix/Linux MH:</strong></p><ul><li>xprtld: /opt/VRTSsfmh/adm/xprtldctrl <start | stop></li><li>sfmh-discovery: /opt/VRTSsfmh/adm/vxvmdiscovery-ctrl.sh <start | stop></li><li>vxdclid: /opt/VRTSsfmh/etc/vxdcli.sh <start | stop | restart><br> </li></ul><p><strong>VOM services running on windows MH:</strong></p><ul><li>xprtld: Veritas Storage Foundation Messaging Service [xprtld]</li></ul><p><strong>MH Log Files:</strong></p><p><strong>Unix/Linux:</strong></p><ul><li>/var/opt/VRTSsfmh/logs</li></ul><p><strong>Windows:</strong></p><ul><li>%AllUsersProfile%\Symantec\VRTSsfmh\logs</li></ul><p>Miscellaneous:</p><p>Important log files for the VOM web console:</p><ul><li>WebDebugLog.txt - Review for failed login and authentication attempts.</li><li>webserver.log</li><li>WebSupportLog.txt</li><li>dbisql.log</li><li>dbsync.log</li></ul></td></tr></tbody></table><p><br></p>
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