[노동상담 책자] "콜센터 입사부터 퇴사까지 30문 30답"(2021.07. 제작), "콜센터 노동자 권리안내서"(2020.05 제작)

<p><b>매뉴얼</b></p><p><b>'콜센터 입사부터 퇴사까지 30문 30답'</b></p><p>(2021.07. 제작)</p><p> </p><p>ㅇ 차례</p><p> </p><p>I. 콜센터는?</p><p>Q1. 콜센터란?</p><p>Q2. 콜센터 노동자 채용공고 살펴보기</p><p> </p><p>II. 입사</p><p>Q3. 교육기간도 근무기간에 포함되나요?</p><p>Q4. 근로계약서를 꼭 작성해야 하나요?</p><p>* 표준근로계약서 체크사항</p><p>* 저는 A카드회사에서 일하는데, 왜 B도급사 소속인가요?</p><p>* 콜센터에도 노동조합이 있어요?</p><p> </p><p>III. 재직 중</p><p>1. 근로조건</p><p>2. 직장 내 괴롭힘과 감정노동</p><p>3. 산업재해</p><p>* 꼭 알아야 할 산재 5문 5답</p><p>4. 코로나19 관련</p><p> </p><p>IV. 퇴사</p><p> </p><p>*노동상담을 받을 수 있는 전국의 센터</p><p>* 사무금융노조 우분투 비정규센터</p><p> </p><div class="figure-file" data-ke-type="file" data-file-src="https://t1.daumcdn.net/cafeattach/1KK2D/2868380c659532a632bc9df3f07690a21346d807?download" data-file-name="2107매뉴얼_콜센터입사부터퇴사까지30문30답_직장갑질119등.pdf" data-file-size="3716375" data-mimetype="application/pdf" data-ke-align="alignCenter"><a href='javascript:fileFilterViewer("https://t1.daumcdn.net/cafeattach/1KK2D/2868380c659532a632bc9df3f07690a21346d807?download", "/cafeattach/1KK2D/2868380c659532a632bc9df3f07690a21346d807", "2107매뉴얼_콜센터입사부터퇴사까지30문30답_직장갑질119등.pdf", "grpid%3D1KK2D%26fldid%3DUk8p%26dataid%3D39%26fileid%3D7%26regdt%3D20210722154910&url=https%3A%2F%2Ft1.daumcdn.net%2Fcafeattach%2F1KK2D%2F2868380c659532a632bc9df3f07690a21346d807")'><div class="image"></div><div class="desc"><div class="filename"><span class="name">2107매뉴얼_콜센터입사부터퇴사까지30문30답_직장갑질119등</span><span class="type">.pdf</span></div><div class="size">3.54MB</div></div></a></div><p> </p><div class="figure-img" data-ke-type="image" data-ke-style="alignCenter" data-ke-mobilestyle="widthOrigin"><img src="https://t1.daumcdn.net/cafeattach/1KK2D/6202194be85a6c5e8ca9f13457fe8edc3c75014e" class="txc-image" data-img-src="https://t1.daumcdn.net/cafeattach/1KK2D/6202194be85a6c5e8ca9f13457fe8edc3c75014e" data-origin-width="1106" data-origin-height="781"></div><div class="figure-img" data-ke-type="image" data-ke-style="alignCenter" data-ke-mobilestyle="widthOrigin"><img src="https://t1.daumcdn.net/cafeattach/1KK2D/7e03f04e6380b821f612d0a49f73f0689a4993f0" class="txc-image" data-img-src="https://t1.daumcdn.net/cafeattach/1KK2D/7e03f04e6380b821f612d0a49f73f0689a4993f0" data-origin-width="1107" data-origin-height="781"></div><div class="figure-img" data-ke-type="image" data-ke-style="alignCenter" data-ke-mobilestyle="widthOrigin"><img src="https://t1.daumcdn.net/cafeattach/1KK2D/523dcc5341c0cf3cde872f2fec9492ee56376a37" class="txc-image" data-img-src="https://t1.daumcdn.net/cafeattach/1KK2D/523dcc5341c0cf3cde872f2fec9492ee56376a37" data-origin-width="1109" data-origin-height="782"></div><p> </p><p>---</p><p><b>지금부터 권리찾기 콜?</b></p><p><b>- 콜센터 노동자 권리안내서</b></p><p>(2020년 5월 제작)</p><p> </p><p>- 민주노총 서울본부/노동법률지원센터</p><p> </p><p>ㅇ 목차</p><p> </p><p>1 . 근로계약서 함부로 싸인하면 안 돼요!</p><p>2 . 취업규칙 꼭 확인하세요!</p><p>3 . 임금, 일한만큼 제대로 받아야죠!</p><p>4 . 공짜노동 NO! 노동시간 vs 휴게시간</p><p>5 . 연차휴가, 마음대로 사용할 수 있어요!</p><p>6 . 건강하게 일할 권리, 당당히 요구합시다!</p><p>7 . 일·가정 양립을 위한 지원제도</p><p>8 . 비정규직 노동자 권리찾기</p><p>9 . 억울한 해고는 이제 그만 !</p><p>10 . 노동조합이 있어야 일터가 바뀝니다</p><p> </p><div class="figure-file" data-ke-type="file" data-file-src="https://t1.daumcdn.net/cafeattach/1KK2D/d57d79824811801bd4eebd08356e039ee7553166?download" data-file-name="2105콜센터노동자권리안내서_민주노총서울본부20200513_낱장형.pdf" data-file-size="773536" data-mimetype="application/pdf" data-ke-align="alignCenter"><a href='javascript:fileFilterViewer("https://t1.daumcdn.net/cafeattach/1KK2D/d57d79824811801bd4eebd08356e039ee7553166?download", "/cafeattach/1KK2D/d57d79824811801bd4eebd08356e039ee7553166", "2105콜센터노동자권리안내서_민주노총서울본부20200513_낱장형.pdf", "grpid%3D1KK2D%26fldid%3DUk8p%26dataid%3D39%26fileid%3D6%26regdt%3D20210722154910&url=https%3A%2F%2Ft1.daumcdn.net%2Fcafeattach%2F1KK2D%2Fd57d79824811801bd4eebd08356e039ee7553166")'><div class="image"></div><div class="desc"><div class="filename"><span class="name">2105콜센터노동자권리안내서_민주노총서울본부20200513_낱장형</span><span class="type">.pdf</span></div><div class="size">755.41KB</div></div></a></div><p> </p><div class="figure-img" data-ke-type="image" data-ke-style="alignCenter" data-ke-mobilestyle="widthOrigin"><img src="https://t1.daumcdn.net/cafeattach/1KK2D/d791395b7f99c2c2ddd331745ba0f5d0ad394f98" class="txc-image" data-img-src="https://t1.daumcdn.net/cafeattach/1KK2D/d791395b7f99c2c2ddd331745ba0f5d0ad394f98" data-origin-width="497" data-origin-height="704"></div><div class="figure-img" data-ke-type="image" data-ke-style="alignCenter" data-ke-mobilestyle="widthOrigin"><img src="https://t1.daumcdn.net/cafeattach/1KK2D/7c5c45b1ecb123252df8b9666a11c8f6e801ed0f" class="txc-image" data-img-src="https://t1.daumcdn.net/cafeattach/1KK2D/7c5c45b1ecb123252df8b9666a11c8f6e801ed0f" data-origin-width="496" data-origin-height="707"></div><p> </p>