철도공단의 고객 관리

<header class="article-view-header" style='text-align: left; color: rgb(34, 34, 34); text-transform: none; text-indent: 0px; letter-spacing: normal; padding-right: 0px; padding-left: 0px; font-family: "Noto Sans KR", "Malgun Gothic", 돋움, dotum, "Apple SD Gothic Neo", "Helvetica Neue", Helvetica, Roboto, Arial, sans-serif; font-size: 16px; font-style: normal; font-weight: 400; margin-bottom: 1.8rem; word-spacing: 0px; display: block; white-space: normal; box-sizing: inherit; orphans: 2; widows: 2; background-color: rgb(255, 255, 255); font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;'><div class="article-header-wrap" style="margin: 0px; padding: 0px; box-sizing: inherit;"><div class="article-head-title" style="margin: 0px 0px 0.5rem; padding: 0px; line-height: 1.25em; letter-spacing: -0.1em; font-size: 2rem; box-sizing: inherit;">철도공단, 사업관리시스템 개선… 협력사 불편사항 해소 나선다</div></div><section class="article-head-info" style="margin-top: 20px; 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text-align: left; color: rgb(34, 34, 34); text-transform: none; text-indent: 0px; letter-spacing: normal; font-family: "Noto Sans KR", "Malgun Gothic", 돋움, dotum, "Apple SD Gothic Neo", "Helvetica Neue", Helvetica, Roboto, Arial, sans-serif; font-size: 16px; font-style: normal; font-weight: 400; word-spacing: 0px; display: table; white-space: normal; table-layout: fixed; box-sizing: inherit; orphans: 2; widows: 2; background-color: rgb(255, 255, 255); font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;'><section class="user-snb" style="width: 820px; padding-right: 30px; vertical-align: top; display: table-cell; box-sizing: inherit;"><div class="user-snb-wrapper" style="margin: 0px; padding: 0px 15px 0px 45px; box-sizing: inherit;"><article class="article-veiw-body view-page font-size17" style="text-align: left; font-size: 1.06rem; display: block; box-sizing: inherit;"><div class="clearfix" style="margin: 0px; padding: 0px; box-sizing: inherit;"></div><div id="article-view-content-div" style="margin: 0px; padding: 0px; box-sizing: inherit;" itemprop="articleBody"><div class="article-head-sub" style="margin: 0px 0px 2rem; padding: 0px 0px 0px 1rem; color: rgb(51, 51, 51); line-height: 1.45em; letter-spacing: -0.06em; font-size: 1.06rem; position: relative; box-sizing: inherit;">‘무엇을 도와드릴까요?’ 운동 일환 현장 토론회 요구사항 적극 반영</div><div style="margin: 0px; padding: 0px; text-align: center; box-sizing: inherit;"><figure class="photo-layout image photo_68066 max-width-600 float-center" style="margin: 0px auto 1rem; text-align: center; float: none !important; display: inline-block; max-width: 37.5rem; box-sizing: inherit;" data-type="photo" data-idxno="68066"><img style="height: auto; vertical-align: middle; display: inline-block; max-width: 100%; box-sizing: inherit;" alt="한국철도시설공단 전경." src="https://img1.daumcdn.net/relay/cafe/original/?fname=http%3A%2F%2Fwww.ikld.kr%2Fnews%2Fphoto%2F201910%2F209665_68066_4018.jpg"><figcaption style="padding: 0.7rem 0px; text-align: left; color: rgb(145, 145, 145); line-height: 1.6em; letter-spacing: -0.05em; font-size: 0.8rem; display: block; box-sizing: inherit;">한국철도시설공단 전경.</figcaption></figure></div><p style="margin: 1.25em 0px 1em; padding: 0px; text-align: justify; color: rgb(51, 51, 51); line-height: 1.62em; letter-spacing: -0.05em; font-size: inherit; font-weight: 400; -ms-word-break: normal; box-sizing: inherit; text-rendering: optimizelegibility; overflow-wrap: break-word;">[국토일보 김준현 기자] 한국철도시설공단(이사장 김상균)이 ‘무엇을 도와드릴까요?’ 운동의 일환으로 지난 10월 개최된 현장 토론회에서 발굴한 애로사항을 반영해 협력사 사업관리시스템을 개선했다.</p><p style="margin: 0px 0px 1em; padding: 0px; text-align: justify; color: rgb(51, 51, 51); line-height: 1.62em; letter-spacing: -0.05em; font-size: inherit; font-weight: 400; -ms-word-break: normal; box-sizing: inherit; text-rendering: optimizelegibility; overflow-wrap: break-word;">‘무엇을 도와드릴까요?’ 운동은 고객에게 먼저 다가가 애로사항을 청취·개선해 고객만족도를 높이기 위한 공단의 고객감동 실현 운동이다.</p><p style="margin: 0px 0px 1em; padding: 0px; text-align: justify; color: rgb(51, 51, 51); line-height: 1.62em; letter-spacing: -0.05em; font-size: inherit; font-weight: 400; -ms-word-break: normal; box-sizing: inherit; text-rendering: optimizelegibility; overflow-wrap: break-word;">협력사 사업관리시스템(CPMS, Contract Project Management System)은 약 1,600개 철도건설 현장의 품질ㆍ안전ㆍ공정관리, 계약관리 등의 업무를 지원하는 시스템으로, 월간 약 10만 건의 문서를 생산ㆍ유통하고 있다.</p><p style="margin: 0px 0px 1em; padding: 0px; text-align: justify; color: rgb(51, 51, 51); line-height: 1.62em; letter-spacing: -0.05em; font-size: inherit; font-weight: 400; -ms-word-break: normal; box-sizing: inherit; text-rendering: optimizelegibility; overflow-wrap: break-word;">공단은 협력사 개선 요구사항인 업무처리 편의성 증대를 위해 시스템 매뉴얼을 정비하고 바로가기 기능을 개발했으며, 처리속도 향상을 위해 데이터서버를 확장하고 성능 튜닝을 실시했다.</p><p style="margin: 0px 0px 1em; padding: 0px; text-align: justify; color: rgb(51, 51, 51); line-height: 1.62em; letter-spacing: -0.05em; font-size: inherit; font-weight: 400; -ms-word-break: normal; box-sizing: inherit; text-rendering: optimizelegibility; overflow-wrap: break-word;">이에 더해 관련 교육교재를 최신화하고 신규 사용자, 중소기업, 대기업 등 사용자별 특성에 따른 고객 맞춤형 교육을 실시하여 협력사의 시스템 이해도를 높여나갈 계획이다.</p><p style="margin: 0px 0px 1em; padding: 0px; text-align: justify; color: rgb(51, 51, 51); line-height: 1.62em; letter-spacing: -0.05em; font-size: inherit; font-weight: 400; -ms-word-break: normal; box-sizing: inherit; text-rendering: optimizelegibility; overflow-wrap: break-word;">김상균 이사장은 “협력사의 불편을 최소화하기 위해 현장 토론회를 통해 협력사의 애로사항을 직접 듣고 개선에 적극 반영했다”며 “철도건설의 동반자 입장에서 협력사와 지속적으로 공감대를 형성해 고품질의 정보서비스를 제공하겠다”고 말했다.</p><div class="view-copyright" style="margin: 1rem 0px; padding: 0px; text-align: left; color: rgba(0, 0, 0, 0.75); letter-spacing: -0.05em; font-size: 0.9rem; box-sizing: inherit;">저작권자 © 국토일보 무단전재 및 재배포 금지</div></div></article></div></section></div><p><a href="http://www.ikld.kr/news/articleView.html?idxno=209665"><u><font color="#0066cc">http://www.ikld.kr/news/articleView.html?idxno=209665</font></u></a></p><p><br></p><p><br></p><p>저는 이 기사를 보고는 공급사슬관리가 떠올랐습니다. External customers 뿐만 아니라 External suppliers와 같이  공급을 도와주거나 함께 협력하는 협력사들 또한 고객이라고 생각합니다. 철도공단은 그 점을 명확히 인지하고있고 customers와 suppliers 모두 그들의 고객으로서  올바른 고객가치창출을 행하고 있다고 생각합니다. 그리고 그러한 신념은 모든 기업이나 조직에서 적용될 가치가 있다고 생각합니다.<br></p>