Delivery standards

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Direct Marketing and Transaction Mail overview

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The following table summarizes the applicable delivery standards for Direct Marketing and Transaction Mail. Delivery standards aren’t guaranteed.

Delivery standards for Direct Marketing and Transaction Mail

This table contains the delivery standards for:

• Personalized Mail™ (PM)
• Postal Code Targeting (PCT)
• Publications Mail™ (Pubs. Mail)
• Lettermail™ (including Incentive Lettermail™ [ILM] and Registered Mail™)
• Business Reply Mail™ (BRM)
• Neighbourhood Mail™ (NM)

DestinationsPM and PCT (Machineable Standard)PM (Special Handling and Machineable Oversize) and Pubs. Mail 1Lettermail (ILM and Registered Mail) and BRMNeighbourhood Mail 2LocalProvincialNationalLocalProvincialNationalLocalProvincialNational

Major Urban Centres
3 days	3 days	2 days	2 days
4 days	3 to 5 days	3 days	3 to 4 days
5 days	4 to 8 days	4 days	3 to 7 days
Non-Major Urban Centres
3 days	3 days	2 days	2 days
4 days	3 to 5 days	3 days	3 to 4 days
5 days	5 to 9 days	4 days	5 to 9 days
Northern regions and remote centres
3 days	3 days	2 days	2 days
4 to 7 days	3 to 6 days	3 to 6 days	3 to 5 days
5 to 9 days	5 to 13 days	4 to 8 days	6 to 13 days

• Return to footnote1 Subtract 1 day for Time-committed Publications Mail.
• Return to footnote2 For Neighbourhood Mail only, refer to theNeighbourhood Mail delivery cycle table to find the delivery standard applicable to your mailing and add it to the transportation time above.

Please note: 

Our Processing facilities for Direct Marketing and Transaction Mail table or Postal codes of remote areas table will show the processing facility and the classification (whether it’s found in a Major Urban Centre, Non-Major Urban Centre, or remote area) of the Forward Sortation Area (FSA) where we’ll mail or deposit your mailing.  

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https://www.canadapost-postescanada.ca/cpc/en/support/articles/delivery-standards/direct-marketing-and-transaction-mail-overview.page?