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※ PRINCIPAL DUTIES AND RESPONSIBILITIES • To learn, understand and begin routinely performing the following customer engineering responsibilities: Participates in the installation, corrective maintenance and servicing of EMC hardware and software under the guidance of assigned mentor. • Maintains and submits accurate and timely expense reports and timecards. • Learns the basics of an install cycle, performance of pro-active maintenance according to established procedures, Adheres to proper escalation procedures, Learns and adheres to the keys to success: Understands their importance. • Performance of part replacements as directed by PSE/CSC lab. This includes the timely and accurate submission of all associated documentation as well as part return within 24 hours of the event. Submits accurate Clarify cases at the completion of an event. • Closes all Clarify cases at the completion of an event Assurance of complete customer satisfaction at the assigned accounts by adherence to the following: Prompt onsite arrival time, Technical expertise, Knowledge of customer environment, Professionalism, Periodic visits as needed. • Maintains account notebooks. Responsible for the maintenance of assigned inventory and test equipment. • Attends Basic EMC Products and Open System Classes at corporate training centre. Attends courses as required to enhance existing skills and gain new technical capabilities. • Performs other duties as required and directed by Senior CE/RTS/Manager. |