영국사랑

** Letter of Complaints 편지의 형식 ** 서론 (paragraph 1) reason(s) for writing 본론 (paragraphs 2, 3) Complaint(s) and justification 결론 (paragraph 4) suggested action to be taken, closing remarks (full) name =================================================================== ** Letters of Complaint 예문 ** Strong complaint letter Dear Sir/Madam, I want to express my strong dissatisfaction with the service I received during a visit to your restaurant on December 12th. Firstly, I had booked a table for my wife and myself for 8:30, but it was 9 o'clock before we were seated. Such a delay seems to me inexcusable. Then, in spite of the fact that I ahd repeated our order to check that the waiter had heard me correctly, he proceeded to briing us the wrong starters. Such careless service should not be tolerated in a restaurant which charges such high prices. To make matters worse, the chocolate gateau we were served for dessert was quite stale. The menu claimed, though, that all desserts were freshly prepared that day. My wife and I will not be dining in your restaurant again; however, as manager, you would be wise to guard against such appalling treatment of your customers in future. Yours faithfully, Larry Dunman ** Letters of Complaint 예문 ** Mild complaint letter Dear Sir/Madam, I am writing to complain about washing machine which I recently bought from your company. When I used the machine for the first time it worked properly and the clothes came out clean and fresh. However, when I used the machine the second time, that seemed to have been a malfunction during the rinse cycle. The clothes still had quite a lot of soap in them when I took them out. Furthermore, when I tried washing another load of laundry the same thing happened. In addition to this, the machine did not heat the water to the right temperature. Even though I had turned the dial to 50℃, the water in the machine remained cold throughout the entire cycle. I assume you will replace the washing machine as it is obviously faulty. I hope the matter will be resolved promptly. Yours faithfully, Nancy Gillis ** Letters of Complaint 예문 ** Mild complaint letter Dear Mrs Bronsnan, I am writing to complain about a waterproof jacket I purchased from your shop last week. Although the jacket was supposed to be completely waterproof, I got soaked the first time I wore it in wet weather. Furthermore, when I tried to take the jacket off, the zip wouldn't open and when I tried to get it unstuck, the jacket tore. I sent the jacket back to your shop after having been assured by one of the assistants that I woould be sent a refund. However, I still have not received one. As a regular customer of yours, I feel disappointed with the way I have been treated and hope that steps will be taken to rectify the situation. I trust this matter will recieve your immediate attention. Yours sincerely. John Wells