I had similar exprience like your situation from Amazon.com about 2years ago.
I ordered a book related Website design But I checked the shopping cart the day after tomorrow. There was 2book ordering...
I was wondering and shocking how could occur like this problem. So, I sent the email to Amazon.com about it.
We sent and replied email couple of times. Finally, They said to me I ordered it duplicated...
Besides, They cant cancel the order because the books were shipped already.
I doubted server system of Amazon.com but They showed the facts of order on records.
2weeks later, I recived the 2books that was totally like twins.
I thought "I dont know why the computer makes me do this."
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I ordered my laptop on-line through Amazon shopping about five days ago.
At that time, there was a free promotional item, 256MBRam, to whomever was buying the notebook.
I thought the free gift item would come along with my order automatically.
But later on, when I received an invoice and order confirmation e-mail from Amazon.com,
a free 256MBRam wasn't included.
I traced back my order carefully and found out I missed to add up the free item and cupon number at the time of ordering.
Therefore, I sent an e-mail which explained about my situation clearly to Amazon,
but they replied that they were sorry and told me that nothing could be done because the order was already processed.
I was very disappointed, but decided to give up the free item, which cost more than $100 at
regular price, which wasn't a small amount for me.
However, I couldn't be comfortable since then.
So I decided to try one more time calling and asking the customer service at Amazon on-line shopping.
They transferred me to several different departments and finally a lady named Jenny, who was a special manager,
understood my situation. She told me to order a free item seperatly this time, which would be free of charge.
I felt like I had won the long battle of trial.
This small victory gave me confidence, plenty of happiness, and a smile this morning...
I can now say, "Everybody, please don't give up until you get what you want."