리비젼CRM2.0

<P>안녕하십니까! 리비젼 아카데미의 황순귀원장입니다.</P> <P>이번 2월에는 위키 매니지먼트를 저술하신 김 승래 교수님을 모시고</P> <P>'창조경영과 창의적 문제해결 기법인 TRIZ'(러시아어인데 영어로는 </P> <P>Theory of Inventive Problem Solving)와 제가 '고객경험관리의 </P> <P>최고봉인 리츠칼튼과 디즈니로 부터 배운다' 의 2과목을 진행합니다.</P> <P> </P> <P>특히 TRIZ 교육은 실무에서 적용할 수 있도록 실습도 있습니다. </P> <P> </P> <P> <STRONG>2012년 2월 강좌 2과목 :</STRONG></P> <DIV style="FONT-FAMILY: 굴림; FONT-SIZE: 10pt" id=espresso_editor_view> <P><STRONG></STRONG> </P> <P><STRONG><FONT style="BACKGROUND-COLOR: transparent" color=#000000 face=Dotum><SPAN style="FONT-SIZE: 10pt">   </SPAN></FONT><FONT face=Dotum><FONT style="BACKGROUND-COLOR: transparent"><FONT color=#000000><SPAN style="FONT-SIZE: 10pt">*  창조경영과 창의적 문제해결 기법 TRIZ - 김 승래교수, 2월 23일(목) </SPAN><FONT style="FONT-SIZE: 10pt"> </FONT></FONT></FONT></FONT></STRONG></P> <P><FONT face=Dotum><FONT style="BACKGROUND-COLOR: transparent"><FONT color=#000000><SPAN style="FONT-SIZE: 10pt"><STRONG>   *  고객경험관리의 최고봉으로부터 배운다</STRONG></SPAN></FONT></FONT></FONT><FONT face=Dotum><FONT style="BACKGROUND-COLOR: transparent"><FONT color=#000000><SPAN style="FONT-SIZE: 10pt"><STRONG> - 황 순귀원장, 2월 24일(금)  </STRONG></SPAN></FONT></FONT></FONT> </P> <P> </P><FONT face=Dotum><SPAN style="FONT-FAMILY: 돋움; FONT-SIZE: 10pt; mso-fareast-font-family: 돋움; mso-hansi-font-family: Arial"><FONT face=Dotum><SPAN style="FONT-SIZE: 12pt"><FONT style="BACKGROUND-COLOR: transparent" color=#000000 face=돋움><SPAN style="FONT-SIZE: 9pt"><FONT size=3><FONT size=+0><SPAN style="FONT-SIZE: 9pt"><FONT face=Dotum><SPAN style="FONT-SIZE: 12pt"><FONT style="BACKGROUND-COLOR: transparent" color=#000000 face=Dotum> <P><FONT style="BACKGROUND-COLOR: transparent" color=#444444 face=Dotum><STRONG><IMG style="WIDTH: 501px; FLOAT: none; HEIGHT: 38px; CLEAR: none; CURSOR: pointer" id=A_124F25034B0363383CFE81 class=tx-daum-image border=0 hspace=1 vspace=1 src="https://t1.daumcdn.net/cfile/blog/124F25034B0363383C" width=501 height=38 actualwidth="588" isset="true" id="A_124F25034B0363383CFE81"/><BR> </STRONG></FONT><FONT style="BACKGROUND-COLOR: transparent" color=#444444 face=Dotum><STRONG><이하 과목별 소개></STRONG></FONT> </P> <P></P> <P><SPAN style="FONT-SIZE: 18pt"> </SPAN><SPAN style="FONT-SIZE: 18pt"><STRONG><SPAN style="FONT-SIZE: 14pt">창조경영과</SPAN></STRONG></SPAN><SPAN style="FONT-SIZE: 14pt"> </SPAN><SPAN style="FONT-SIZE: 14pt"><STRONG>창의적 문제해결 기법 TRIZ(85차)</STRONG></SPAN><FONT color=#000000><STRONG><FONT size=3><FONT size=+0><SPAN style="FONT-SIZE: 9pt"><FONT face=Dotum><FONT style="BACKGROUND-COLOR: transparent"></P> <DIV class=O> <DIV style="mso-char-wrap: 1; mso-kinsoku-overflow: 1; mso-line-spacing: '120 0 0'; mso-word-wrap: 0"> <P> </P> <P> </P> <P style="TEXT-ALIGN: left"><img src="https://t1.daumcdn.net/cfile/cafe/13726F474F30F09538" class="txc-image" width="86" style="WIDTH: 86px; FLOAT: none; CLEAR: none" actualwidth="232" border="0" hspace="1" vspace="1" height="95" id="A_13726F474F30F095389BB0"/></P> <P> </P> <P> </FONT></FONT></SPAN></FONT></FONT></STRONG></FONT><FONT color=#000000><FONT size=3><FONT size=+0><SPAN style="FONT-SIZE: 9pt"><FONT face=Dotum><FONT size=2><FONT face=Gulim><STRONG><SPAN style="FONT-FAMILY: 돋움; FONT-SIZE: 10pt; mso-fareast-font-family: 돋움; mso-hansi-font-family: Arial"><FONT style="BACKGROUND-COLOR: transparent">일시:     2012년 2월 23일(목)  오후 2시 ~ 6시(4시간)</FONT></SPAN></STRONG></FONT></FONT></FONT></SPAN></FONT></FONT></FONT></P> <P><SPAN style="FONT-SIZE: 9pt"><FONT face=Dotum><FONT face=Gulim><SPAN style="FONT-FAMILY: 돋움; FONT-SIZE: 10pt; mso-fareast-font-family: 돋움; mso-hansi-font-family: Arial"><FONT style="BACKGROUND-COLOR: transparent" color=#000000><STRONG> 장소:     강남역 인근 우성4거리 리비젼아카데미 교육장</STRONG></FONT></SPAN></FONT></FONT></SPAN></P> <P><FONT size=3><FONT size=+0><SPAN style="FONT-SIZE: 9pt"><FONT face=Dotum><FONT size=2><FONT style="BACKGROUND-COLOR: transparent" color=#000000 face=Gulim><SPAN style="FONT-FAMILY: 돋움; FONT-SIZE: 10pt; mso-fareast-font-family: 돋움; mso-hansi-font-family: Arial"><STRONG> 강사:     김 승래우송대교수</STRONG></SPAN></FONT></FONT></FONT></SPAN></FONT></FONT></P> <P><STRONG><FONT size=3><FONT size=+0><SPAN style="FONT-SIZE: 9pt"><FONT face=Dotum><FONT size=2><FONT style="BACKGROUND-COLOR: transparent" color=#000000 face=Gulim><SPAN style="FONT-FAMILY: 돋움; FONT-SIZE: 10pt; mso-fareast-font-family: 돋움; mso-hansi-font-family: Arial"> 수강료:  18만원 (사전등록기준, 부가세별도, 세금계산서 발행)</SPAN></FONT></FONT></FONT></SPAN></FONT></FONT><FONT size=3><FONT size=+0><SPAN style="FONT-SIZE: 9pt"><FONT style="BACKGROUND-COLOR: transparent" color=#000000><SPAN style="FONT-FAMILY: 돋움; FONT-SIZE: 10pt; mso-fareast-font-family: 돋움; mso-hansi-font-family: Arial">   </SPAN></FONT></SPAN></FONT></FONT></STRONG></P> <P> </P> <P><FONT size=3><FONT size=+0><SPAN style="FONT-SIZE: 9pt"><FONT face=Dotum><FONT style="BACKGROUND-COLOR: transparent"><U><FONT color=#000000><STRONG><FONT size=2>과목의 개요:</FONT> </STRONG></FONT></U></FONT></FONT></SPAN></FONT></FONT></P> <P><FONT size=3><FONT size=+0><SPAN style="FONT-SIZE: 9pt"><FONT style="BACKGROUND-COLOR: transparent" color=#000000 face=Dotum><STRONG>  </STRONG></FONT></SPAN></FONT></FONT></P> <DIV class=O> <DIV style="mso-char-wrap: 1; mso-kinsoku-overflow: 1; mso-line-spacing: '120 0 0'; mso-word-wrap: 0"></DIV> <DIV style="mso-char-wrap: 1; mso-kinsoku-overflow: 1; mso-line-spacing: '120 0 0'; mso-word-wrap: 0"></DIV> <DIV style="mso-char-wrap: 1; mso-kinsoku-overflow: 1; mso-line-spacing: '120 0 0'; mso-word-wrap: 0"> <DIV style="mso-char-wrap: 1; mso-kinsoku-overflow: 1; mso-line-spacing: '120 0 0'; mso-word-wrap: 0" class=O> <DIV class=O> <DIV style="mso-char-wrap: 1; mso-kinsoku-overflow: 1; mso-line-spacing: '120 0 0'; mso-word-wrap: 0"></DIV> <DIV style="mso-char-wrap: 1; mso-kinsoku-overflow: 1; mso-line-spacing: '120 0 0'; mso-word-wrap: 0"></DIV> <DIV style="mso-char-wrap: 1; mso-kinsoku-overflow: 1; mso-line-spacing: '120 0 0'; mso-word-wrap: 0"> <DIV class=O> <DIV style="mso-char-wrap: 1; mso-kinsoku-overflow: 1; mso-line-spacing: '120 0 0'; mso-word-wrap: 0"> <DIV class=O> <DIV style="mso-char-wrap: 1; mso-kinsoku-overflow: 1; mso-line-spacing: '120 0 0'; mso-word-wrap: 0"></DIV> <DIV style="mso-char-wrap: 1; mso-kinsoku-overflow: 1; mso-line-spacing: '120 0 0'; mso-word-wrap: 0"></DIV> <DIV style="mso-char-wrap: 1; mso-kinsoku-overflow: 1; mso-line-spacing: '120 0 0'; mso-word-wrap: 0"> <DIV class=O> <DIV style="mso-char-wrap: 1; mso-kinsoku-overflow: 1; mso-line-spacing: '120 0 0'; mso-word-wrap: 0"><FONT size=3><FONT size=+0><FONT style="BACKGROUND-COLOR: transparent" color=#000000 face=""><SPAN style="FONT-FAMILY: 돋움; FONT-SIZE: 10pt; mso-fareast-font-family: 돋움; mso-hansi-font-family: Arial"><SPAN style="FONT-FAMILY: Dotum, 돋움">짐 콜린스의 책 'Good to Great'에서 말하듯이 이제는 Good이 아닌 Great가</SPAN></SPAN></FONT></FONT></FONT></DIV> <DIV style="mso-char-wrap: 1; mso-kinsoku-overflow: 1; mso-line-spacing: '120 0 0'; mso-word-wrap: 0"><FONT size=3><FONT size=+0><FONT style="BACKGROUND-COLOR: transparent" color=#000000 face=""><SPAN style="FONT-FAMILY: 돋움; FONT-SIZE: 10pt; mso-fareast-font-family: 돋움; mso-hansi-font-family: Arial"><SPAN style="FONT-FAMILY: Dotum, 돋움">되어야 생존 및 지속 성장이 가능합니다. 그럴러면 기존의 것을 개선하는 것이</SPAN></SPAN></FONT></FONT></FONT></DIV> <DIV style="mso-char-wrap: 1; mso-kinsoku-overflow: 1; mso-line-spacing: '120 0 0'; mso-word-wrap: 0"><FONT size=3><FONT size=+0><FONT style="BACKGROUND-COLOR: transparent" color=#000000 face=""><SPAN style="FONT-FAMILY: 돋움; FONT-SIZE: 10pt; mso-fareast-font-family: 돋움; mso-hansi-font-family: Arial"><SPAN style="FONT-FAMILY: Dotum, 돋움">Good 이라면, 기존의 것과 다르게 생각하고 실행하는, 다르게 얘기하면</SPAN></SPAN></FONT></FONT></FONT></DIV> <DIV style="mso-char-wrap: 1; mso-kinsoku-overflow: 1; mso-line-spacing: '120 0 0'; mso-word-wrap: 0"><FONT size=3><FONT size=+0><FONT style="BACKGROUND-COLOR: transparent" color=#000000 face=""><SPAN style="FONT-FAMILY: 돋움; FONT-SIZE: 10pt; mso-fareast-font-family: 돋움; mso-hansi-font-family: Arial"><SPAN style="FONT-FAMILY: Dotum, 돋움">고정관념에서 탈피해서 전혀 다른 것을 해보자는 것이 Great 이며 창의경영입니다.</SPAN></SPAN></FONT></FONT></FONT></DIV> <DIV style="mso-char-wrap: 1; mso-kinsoku-overflow: 1; mso-line-spacing: '120 0 0'; mso-word-wrap: 0"> </DIV> <DIV style="mso-char-wrap: 1; mso-kinsoku-overflow: 1; mso-line-spacing: '120 0 0'; mso-word-wrap: 0"><FONT size=3><FONT size=+0><FONT style="BACKGROUND-COLOR: transparent" color=#000000 face=""><SPAN style="FONT-FAMILY: 돋움; FONT-SIZE: 10pt; mso-fareast-font-family: 돋움; mso-hansi-font-family: Arial"><SPAN style="FONT-FAMILY: Dotum, 돋움">그 창의경영을  쉽게 해주는 도구가 TRIZ 입니다.이는 러시아어로서 우리 말로는 </SPAN></SPAN></FONT></FONT></FONT></DIV> <DIV style="mso-char-wrap: 1; mso-kinsoku-overflow: 1; mso-line-spacing: '120 0 0'; mso-word-wrap: 0"><FONT size=3><FONT size=+0><FONT style="BACKGROUND-COLOR: transparent" color=#000000 face=""><SPAN style="FONT-FAMILY: 돋움; FONT-SIZE: 10pt; mso-fareast-font-family: 돋움; mso-hansi-font-family: Arial"><SPAN style="FONT-FAMILY: Dotum, 돋움">'창의적 문제해결 기법' 영어로는 'Theory of  Inventive Problem Solving'입니다.</SPAN></SPAN></FONT></FONT></FONT></DIV> <DIV style="mso-char-wrap: 1; mso-kinsoku-overflow: 1; mso-line-spacing: '120 0 0'; mso-word-wrap: 0"><FONT size=3><FONT size=+0><FONT style="BACKGROUND-COLOR: transparent" color=#000000 face=""><SPAN style="FONT-FAMILY: 돋움; FONT-SIZE: 10pt; mso-fareast-font-family: 돋움; mso-hansi-font-family: Arial"><SPAN style="FONT-FAMILY: Dotum, 돋움">이는 러시아의 학자들이 전세계의 200만건의 특허를 분석해 봤더니, 40가지의</SPAN></SPAN></FONT></FONT></FONT></DIV> <DIV style="mso-char-wrap: 1; mso-kinsoku-overflow: 1; mso-line-spacing: '120 0 0'; mso-word-wrap: 0"><FONT size=3><FONT size=+0><FONT style="BACKGROUND-COLOR: transparent" color=#000000 face=""><SPAN style="FONT-FAMILY: 돋움; FONT-SIZE: 10pt; mso-fareast-font-family: 돋움; mso-hansi-font-family: Arial"><SPAN style="FONT-FAMILY: Dotum, 돋움">해결 원리가 있더라는 것을 발견해 낸 것이지요. 이를 비즈니스적 문제해결과</SPAN></SPAN></FONT></FONT></FONT></DIV> <DIV style="mso-char-wrap: 1; mso-kinsoku-overflow: 1; mso-line-spacing: '120 0 0'; mso-word-wrap: 0"><FONT size=3><FONT size=+0><FONT style="BACKGROUND-COLOR: transparent" color=#000000 face=""><SPAN style="FONT-FAMILY: 돋움; FONT-SIZE: 10pt; mso-fareast-font-family: 돋움; mso-hansi-font-family: Arial"><SPAN style="FONT-FAMILY: Dotum, 돋움">기술적 문제해결에 적용해 봤더니 아주 쉽게 회사내에서의 모든 문제들을</SPAN></SPAN></FONT></FONT></FONT></DIV> <DIV style="mso-char-wrap: 1; mso-kinsoku-overflow: 1; mso-line-spacing: '120 0 0'; mso-word-wrap: 0"><FONT size=3><FONT size=+0><FONT style="BACKGROUND-COLOR: transparent" color=#000000 face=""><SPAN style="FONT-FAMILY: 돋움; FONT-SIZE: 10pt; mso-fareast-font-family: 돋움; mso-hansi-font-family: Arial"><SPAN style="FONT-FAMILY: Dotum, 돋움">해결했다는 것입니다. 그런  회사들이 마이크로 소프트,BMW, 삼성전자, LG 등입니다.</SPAN></SPAN></FONT></FONT></FONT></DIV> <DIV style="mso-char-wrap: 1; mso-kinsoku-overflow: 1; mso-line-spacing: '120 0 0'; mso-word-wrap: 0"><FONT size=3><FONT size=+0><FONT style="BACKGROUND-COLOR: transparent" face=""><SPAN style="FONT-FAMILY: 돋움; FONT-SIZE: 10pt; mso-fareast-font-family: 돋움; mso-hansi-font-family: Arial"><SPAN style="FONT-FAMILY: Dotum, 돋움"><FONT color=#ff0000><STRONG>수강생분들에게는 그 정수인 해결원리 "매뉴얼 북"을 드립니다.</STRONG></FONT></SPAN></FONT></FONT></FONT></DIV> <DIV style="mso-char-wrap: 1; mso-kinsoku-overflow: 1; mso-line-spacing: '120 0 0'; mso-word-wrap: 0"> </DIV> <DIV style="mso-char-wrap: 1; mso-kinsoku-overflow: 1; mso-line-spacing: '120 0 0'; mso-word-wrap: 0"><FONT face=Dotum><SPAN style="FONT-FAMILY: 돋움; FONT-SIZE: 10pt; mso-fareast-font-family: 돋움; mso-hansi-font-family: Arial"><FONT style="BACKGROUND-COLOR: transparent"><FONT color=#000000><STRONG> <U>강의가 다루는 주된 내용</U></STRONG></FONT></FONT></SPAN></FONT></DIV> <DIV style="mso-char-wrap: 1; mso-kinsoku-overflow: 1; mso-line-spacing: '120 0 0'; mso-word-wrap: 0"><FONT color=#000000 face=Dotum><SPAN style="FONT-FAMILY: 돋움; FONT-SIZE: 10pt; mso-fareast-font-family: 돋움; mso-hansi-font-family: Arial"><STRONG><U></U></STRONG></SPAN></FONT> </DIV> <DIV style="mso-char-wrap: 1; mso-kinsoku-overflow: 1; mso-line-spacing: '120 0 0'; mso-word-wrap: 0"><FONT color=#000000 face=Dotum><SPAN style="FONT-FAMILY: 돋움; FONT-SIZE: 10pt; mso-fareast-font-family: 돋움; mso-hansi-font-family: Arial">- 창조경영의 이해</SPAN></FONT></DIV> <DIV style="mso-char-wrap: 1; mso-kinsoku-overflow: 1; mso-line-spacing: '120 0 0'; mso-word-wrap: 0"><FONT color=#000000 face=Dotum><SPAN style="FONT-FAMILY: 돋움; FONT-SIZE: 10pt; mso-fareast-font-family: 돋움; mso-hansi-font-family: Arial">- 창조경영의</SPAN></FONT> 실천</DIV> <DIV style="mso-char-wrap: 1; mso-kinsoku-overflow: 1; mso-line-spacing: '120 0 0'; mso-word-wrap: 0">- 트리즈 원리 이해</DIV> <DIV style="mso-char-wrap: 1; mso-kinsoku-overflow: 1; mso-line-spacing: '120 0 0'; mso-word-wrap: 0">- 트리즈 원리 적용</DIV> <DIV style="mso-char-wrap: 1; mso-kinsoku-overflow: 1; mso-line-spacing: '120 0 0'; mso-word-wrap: 0">- 우수기업 사례 1, 2</DIV> <DIV style="mso-char-wrap: 1; mso-kinsoku-overflow: 1; mso-line-spacing: '120 0 0'; mso-word-wrap: 0">- 트리즈 액션 러닝 1, 2</DIV> <DIV style="mso-char-wrap: 1; mso-kinsoku-overflow: 1; mso-line-spacing: '120 0 0'; mso-word-wrap: 0">- 종합 실습</DIV> <DIV style="mso-char-wrap: 1; mso-kinsoku-overflow: 1; mso-line-spacing: '120 0 0'; mso-word-wrap: 0"> </DIV> <DIV style="mso-char-wrap: 1; mso-kinsoku-overflow: 1; mso-line-spacing: '120 0 0'; mso-word-wrap: 0"> </DIV> <DIV style="mso-char-wrap: 1; mso-kinsoku-overflow: 1; mso-line-spacing: '120 0 0'; mso-word-wrap: 0"> </DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV> <DIV style="mso-char-wrap: 1; mso-kinsoku-overflow: 1; mso-line-spacing: '120 0 0'; mso-word-wrap: 0" class=O></SPAN></DIV></DIV></DIV></DIV></DIV><FONT style="BACKGROUND-COLOR: transparent"><FONT color=#c31a1b face=Dotum><SPAN style="FONT-SIZE: 9pt"> <P><FONT face=Dotum><FONT style="BACKGROUND-COLOR: transparent"><SPAN style="FONT-SIZE: 12pt"><FONT color=#000000 face=돋움><STRONG>고객경험관리(CEM)의 최고봉으로 부터 배운다!</STRONG></FONT></SPAN></FONT></FONT><STRONG><FONT color=#000000><FONT face=Dotum><FONT style="BACKGROUND-COLOR: transparent"><SPAN style="FONT-SIZE: 12pt"> </SPAN></FONT></FONT></FONT></STRONG></P> <P><STRONG><FONT color=#000000><FONT face=Dotum><FONT style="BACKGROUND-COLOR: transparent"><SPAN style="FONT-SIZE: 12pt">(리츠칼튼과 디즈니랜드)</SPAN></FONT></FONT><FONT face=Dotum><FONT face=돋움><FONT style="BACKGROUND-COLOR: transparent" size=4 face=돋움> <IMG style="WIDTH: 68px; FLOAT: left; HEIGHT: 94px; CLEAR: both; CURSOR: pointer; MARGIN-RIGHT: 8px" id=A_125C67014B03655B15FCC0 class=tx-daum-image border=0 hspace=1 vspace=1 src="https://t1.daumcdn.net/cfile/blog/125C67014B03655B15" width=68 height=113 actualwidth="111" isset="true" id="A_125C67014B03655B15FCC0"/> (86차)</FONT></FONT></FONT></FONT></STRONG></P> <P><FONT face=Dotum><FONT face=돋움><FONT style="BACKGROUND-COLOR: transparent" color=#000000><STRONG></STRONG></FONT></FONT></FONT> </P> <P><FONT face=Dotum><FONT face=돋움><FONT style="BACKGROUND-COLOR: transparent" color=#000000><STRONG>  </STRONG></FONT></FONT><FONT face=돋움><FONT style="BACKGROUND-COLOR: transparent" color=#000000><STRONG>일시:     2012년 2월 24일(금)  오후 2:00~6:00 (4시간)<BR>  장소:     강남역 부근 우성4거리 리비젼아카데미 교육장</STRONG></FONT></FONT></FONT></P> <P><FONT face=Dotum><FONT face=돋움><FONT style="BACKGROUND-COLOR: transparent" color=#000000><STRONG>  강사:     황순귀 리비젼아카데미 원장</STRONG></FONT></FONT></FONT></P> <P><FONT face=Dotum><FONT face=돋움><FONT style="BACKGROUND-COLOR: transparent"><STRONG><FONT color=#000000>  수강료:  18만원 (부가세별도, 세금계산서 발행)<FONT size=3><FONT size=+0>  </FONT></FONT></FONT></STRONG></FONT></FONT></FONT> </P> <P><FONT style="BACKGROUND-COLOR: transparent"><STRONG><FONT color=#000000><FONT face=Dotum> </FONT><FONT face=Dotum> </FONT></FONT></STRONG></FONT></P> <P><FONT face=Dotum><FONT size=3><FONT size=+0><SPAN style="FONT-SIZE: 9pt"><FONT face=돋움><FONT style="BACKGROUND-COLOR: transparent" color=#000000><U><STRONG>과목의 개요: </STRONG></U></FONT></FONT></SPAN></FONT></FONT></FONT></P> <P> </P> <P><FONT face=Dotum><FONT size=3><FONT color=#000000 size=+0><SPAN style="FONT-SIZE: 9pt">디즈니랜드는 서비스가 아니라 경험이다. 디즈니는 재미라는 경험을 맛볼수 있는 </SPAN></FONT></FONT></FONT></P> <P><FONT face=Dotum><FONT size=3><FONT color=#000000 size=+0><SPAN style="FONT-SIZE: 9pt">무대를 제공한다. 디즈니의 모델은 어떻게 하면 더 좋은 서비스를 제공할까가 아닌 </SPAN></FONT></FONT></FONT></P> <P><FONT face=Dotum><FONT size=3><FONT color=#000000 size=+0><SPAN style="FONT-SIZE: 9pt">어떻게 하면 고객의 경험을 더 나아지게 할 수 있는가에 초점을 맞춘다.</SPAN></FONT></FONT></FONT></P> <P> </P> <P><FONT face=Dotum><FONT size=3><FONT color=#000000 size=+0><SPAN style="FONT-SIZE: 9pt">리츠칼튼에서는 모든 사람이 다른 곳에서는 결코 찾아볼 수 없는 대접을 받는다.</SPAN></FONT></FONT></FONT></P> <P><FONT face=Dotum><FONT size=3><FONT color=#000000 size=+0><SPAN style="FONT-SIZE: 9pt">이 색다르고 특별하다고 여기는 최고의 서비스가 리츠칼튼 경험입니다.</SPAN></FONT></FONT></FONT></P> <P><FONT face=Dotum><FONT size=3><FONT color=#000000 size=+0><SPAN style="FONT-SIZE: 9pt">이 경험으로 수입의 증가가 이루어집니다. 리츠칼튼 호텔의 총수입은 </SPAN></FONT></FONT></FONT></P> <P><FONT face=Dotum><FONT size=3><FONT color=#000000 size=+0><SPAN style="FONT-SIZE: 9pt">1998년 12억 달러에서 2007년 30억 달러로 10년 사이 3배가 됐습니다.</SPAN></FONT></FONT></FONT></P> <P><FONT face=Dotum><FONT size=3><FONT color=#000000 size=+0><SPAN style="FONT-SIZE: 9pt"><U></U></SPAN></FONT></FONT></FONT> </P> <P><STRONG><FONT color=#000000><FONT face=Dotum><FONT size=3><FONT size=+0><SPAN style="FONT-SIZE: 9pt"><FONT style="BACKGROUND-COLOR: transparent" face=돋움><SPAN style="FONT-SIZE: 10pt"> </SPAN></FONT></SPAN></FONT></FONT></FONT><FONT face=Dotum><SPAN style="FONT-SIZE: 9pt"><FONT style="BACKGROUND-COLOR: transparent" face=돋움><SPAN style="FONT-SIZE: 10pt"><SPAN style="FONT-FAMILY: 돋움; COLOR: red; FONT-SIZE: 16pt; language: ko; mso-ascii-font-family: Arial; mso-fareast-font-family: 돋움; mso-bidi-font-family: +mn-cs; text-combine: letters"><U><FONT size=2>강의가 다루는 주된 내용:</FONT></U></SPAN></SPAN></FONT></SPAN></FONT></FONT></STRONG></P> <P><STRONG><FONT color=#000000><FONT face=Dotum><SPAN style="FONT-SIZE: 9pt"><FONT style="BACKGROUND-COLOR: transparent" face=돋움><SPAN style="FONT-SIZE: 10pt"><SPAN style="FONT-FAMILY: 돋움; COLOR: red; FONT-SIZE: 16pt; language: ko; mso-ascii-font-family: Arial; mso-fareast-font-family: 돋움; mso-bidi-font-family: +mn-cs; text-combine: letters"></FONT></STRONG></FONT></FONT></SPAN> </P> <P><FONT style="BACKGROUND-COLOR: transparent" size=2><SPAN style="FONT-SIZE: 9pt"><FONT color=#000000><STRONG> </STRONG>- CEM의 기본 개념 및 필요성<BR> - 리츠칼튼 경험이란?</FONT></SPAN></FONT></P> <P><FONT style="BACKGROUND-COLOR: transparent" color=#000000 size=2><SPAN style="FONT-SIZE: 9pt"> - 신사숙녀에게 봉사하는 신사숙녀</SPAN></FONT></P> <P><FONT style="BACKGROUND-COLOR: transparent" color=#000000 size=2><SPAN style="FONT-SIZE: 9pt"> - 리츠칼튼의 서비스 3단계, 기본 수칙, 12가지 서비스 가치</SPAN></FONT></P> <P><FONT style="BACKGROUND-COLOR: transparent" color=#000000 size=2><SPAN style="FONT-SIZE: 9pt"> - 횡적 서비스</SPAN></FONT></P> <P><FONT style="BACKGROUND-COLOR: transparent" color=#000000 size=2><SPAN style="FONT-SIZE: 9pt"> - 신뢰에서 권한 부여로</SPAN></FONT></P> <P><FONT style="BACKGROUND-COLOR: transparent" color=#000000 size=2><SPAN style="FONT-SIZE: 9pt"> - 서비스는 관찰에서 시작된다.</SPAN></FONT></P> <P><FONT style="BACKGROUND-COLOR: transparent" color=#000000 size=2><SPAN style="FONT-SIZE: 9pt"> - 라인 업과 와우 스토리</SPAN></FONT></P> <P><FONT style="BACKGROUND-COLOR: transparent" color=#000000 size=2><SPAN style="FONT-SIZE: 9pt"> - 식스 시그마의 문제점</SPAN></FONT></P> <P><FONT style="BACKGROUND-COLOR: transparent" color=#000000 size=2><SPAN style="FONT-SIZE: 9pt"> - 디즈니는 보여주기 위해서가 아니라 개선하기 위해 측정한다</SPAN></FONT></P> <P><FONT style="BACKGROUND-COLOR: transparent" color=#000000 size=2><SPAN style="FONT-SIZE: 9pt"> - 배려와 효율</SPAN></FONT></P> <P><FONT style="BACKGROUND-COLOR: transparent" color=#000000 size=2><SPAN style="FONT-SIZE: 9pt"> - 디즈니의 기억에 남는 사건의 법칙</SPAN></FONT></P> <P><FONT style="BACKGROUND-COLOR: transparent" color=#000000 size=2><SPAN style="FONT-SIZE: 9pt"> - 디즈니는 부서간 장벽을 허물었다</SPAN></FONT></P> <P><FONT style="BACKGROUND-COLOR: transparent" color=#000000 size=2><SPAN style="FONT-SIZE: 9pt"> - 상상력을 통한 동기 부여</SPAN></FONT></P> <P><FONT style="BACKGROUND-COLOR: transparent" color=#000000 size=2><SPAN style="FONT-SIZE: 9pt"> - 고객충성도는 고객만족도와 확연히 구별되어야 한다</SPAN></FONT></SPAN></SPAN></SPAN></FONT></FONT><FONT style="BACKGROUND-COLOR: transparent" color=#444444><FONT face=돋움><SPAN style="FONT-FAMILY: 돋움; FONT-SIZE: 10pt; mso-fareast-font-family: 돋움; mso-hansi-font-family: Arial"><SPAN style="FONT-FAMILY: 돋움; COLOR: black; FONT-SIZE: 10pt; language: ko; mso-ascii-font-family: Arial; mso-fareast-font-family: 돋움; mso-bidi-font-family: +mn-cs; mso-color-index: 1; text-combine: letters; mso-font-kerning: 12.0pt"> <FONT style="BACKGROUND-COLOR: transparent"><FONT color=#c31a1b face=Dotum><SPAN style="FONT-SIZE: 9pt"><FONT face=Dotum><SPAN style="FONT-FAMILY: 돋움; FONT-SIZE: 10pt; mso-fareast-font-family: 돋움; mso-hansi-font-family: Arial"><FONT face=Dotum><FONT style="BACKGROUND-COLOR: transparent" color=#000000 face=돋움><FONT size=3><FONT size=+0><SPAN style="FONT-SIZE: 9pt"><FONT face=Dotum><SPAN style="FONT-SIZE: 12pt"><FONT style="BACKGROUND-COLOR: transparent" color=#000000 face=Dotum><STRONG> </STRONG></FONT></SPAN></FONT></SPAN></FONT></FONT></FONT></FONT></SPAN></FONT></SPAN></FONT></FONT><FONT style="BACKGROUND-COLOR: transparent" color=#444444 size=2 face=Dotum><SPAN style="FONT-SIZE: 9pt">   </SPAN></FONT></SPAN></SPAN></FONT></FONT></P> <P> </P><FONT style="BACKGROUND-COLOR: transparent"><FONT face=돋움><SPAN style="FONT-FAMILY: 돋움; FONT-SIZE: 10pt; mso-fareast-font-family: 돋움; mso-hansi-font-family: Arial"><SPAN style="FONT-FAMILY: 돋움; COLOR: black; FONT-SIZE: 10pt; language: ko; mso-ascii-font-family: Arial; mso-fareast-font-family: 돋움; mso-bidi-font-family: +mn-cs; mso-color-index: 1; text-combine: letters; mso-font-kerning: 12.0pt"><FONT style="BACKGROUND-COLOR: transparent" size=2 face=Dotum><SPAN style="FONT-SIZE: 9pt"> <P><STRONG><FONT color=#ff0000> (자세한 내용은 첨부의 파일을 봐 주시길 바랍니다.)</FONT></STRONG></P></SPAN></FONT></SPAN></SPAN></FONT></FONT> <P style="TEXT-ALIGN: left; LINE-HEIGHT: 120%; MARGIN-TOP: 0pt; unicode-bidi: embed; DIRECTION: ltr; MARGIN-BOTTOM: 0pt; VERTICAL-ALIGN: baseline; language: ko" class=O v:shape="_x0000_s1026"><STRONG></STRONG> </P><SPAN style="FONT-SIZE: 12pt"><FONT color=rgb(0,0,0) face=돋움> <P><FONT color=#000000 size=2 face=돋움><STRONG> 강의 신청 또는 문의 : 아래의 전화나 이메일 혹은 카페로 신청하시면 됩니다.</STRONG></FONT></P> <P><FONT color=#000000></SPAN><SPAN style="FONT-SIZE: 10pt; mso-fareast-font-family: 돋움; mso-hansi-font-family: Arial">  리비젼아카데미    <A href="http://cafe.daum.net/revisioncrm" target=_blank><U><FONT color=rgb(0,0,0)>http://cafe.daum.net/revisioncrm</FONT></U></A><FONT color=rgb(0,0,0)> (다음카페)    02.415.7650</FONT></P> <DIV class=O v:shape="_x0000_s1026"> <DIV style="mso-char-wrap: 1; mso-kinsoku-overflow: 1; mso-line-spacing: '120 0 0'; mso-word-wrap: 0"> <P><FONT color=rgb(0,0,0)>                                                 황순귀 원장  010.6771.7650   </FONT><A href="http://mail2.daum.net/hanmail/mail/MailComposeFrame.daum?TO=hwangsta@paran.com" target=right><FONT color=rgb(0,0,0)><U>hwangsta@paran.com</U></FONT></A><FONT color=rgb(0,0,0)> </FONT></P> <P><FONT color=rgb(0,0,0)><IMG style="WIDTH: 501px; FLOAT: none; HEIGHT: 38px; CLEAR: none; CURSOR: pointer" id=A_124F25034B0363383CFE81 class=tx-daum-image border=0 hspace=1 vspace=1 src="https://t1.daumcdn.net/cfile/blog/124F25034B0363383C" width=501 height=38 actualwidth="588" isset="true" id="A_124F25034B0363383CFE81"/></FONT></P> <TABLE class=mail_body cellSpacing=0 cellPadding=0> <P><FONT color=#000000> <P><FONT color=rgb(0,0,0)>*  <SPAN style="FONT-SIZE: 10pt">본인 이외의 관심있으신 지인분들에게도 홍보를 부탁드립니다. </SPAN><BR></FONT><FONT color=#c31a1b><SPAN style="FONT-SIZE: 10pt">    본 교육안내 이메일의 수신을 원치 않는 분들은 알려주십시요.</SPAN></FONT> <P> </P></FONT> <P> </P> <TBODY></TBODY></P></TABLE></DIV></DIV></SPAN></FONT></FONT></FONT> <P> </P></FONT></SPAN></FONT></SPAN></FONT></FONT></SPAN></FONT></SPAN></FONT></SPAN></FONT></DIV> <DIV></DIV> <DIV></DIV> <DIV></DIV> <DIV></DIV> <DIV></DIV> <DIV></DIV> <DIV></DIV> <DIV></DIV> <P></TD></TR></TBODY></TABLE> <TABLE border=0 cellSpacing=0 cellPadding=0 width="100%"> <TBODY> <TR> <TD style="PADDING-BOTTOM: 0px; 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