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<p> </p><p><span style="color: #000000;"><b>기업에서 문서화된 정보의 유지 및 관리 방법</b></span></p><p> </p><p><span style="color: #000000;"><b>1. 문서화된</b></span><span style="color: #000000;"><b> </b></span><span style="color: #000000;"><b>정보의</b></span><span style="color: #000000;"><b> </b></span><span style="color: #000000;"><b>유지</b></span><span style="color: #000000;"><b> </b></span><span style="color: #000000;"><b>및</b></span><span style="color: #000000;"><b> </b></span><span style="color: #000000;"><b>관리</b></span><span style="color: #000000;"><b> </b></span><span style="color: #000000;"><b>기준</b></span><span style="color: #000000;"><b> </b></span><span style="color: #000000;"><b>설정</b></span><span style="color: #000000;"><b> 방법 (7.5</b></span><span style="color: #000000;"><b>항</b></span><span style="color: #000000;"><b>)</b></span></p><p> </p><p><span style="color: #000000;">🔹</span><span style="color: #000000;"> [7.5.1] </span><span style="color: #000000;">문서화된</span><span style="color: #000000;"> </span><span style="color: #000000;">정보의</span><span style="color: #000000;"> </span><span style="color: #000000;">요구사항</span><span style="color: #000000;"> : </span><span style="color: #000000;">필수</span><span style="color: #000000;"> </span><span style="color: #000000;">문서</span><span style="color: #000000;"> </span><span style="color: #000000;">목록을</span><span style="color: #000000;"> </span><span style="color: #000000;">정의하고</span><span style="color: #000000;">, </span><span style="color: #000000;">관리</span><span style="color: #000000;"> </span><span style="color: #000000;">기준을</span><span style="color: #000000;"> </span><span style="color: #000000;">정리</span><span style="color: #000000;">.</span></p><p> </p><p><span style="color: #000000;"> ✅ </span><span style="color: #000000;">프로세스</span><span style="color: #000000;"> </span><span style="color: #000000;">및</span><span style="color: #000000;"> </span><span style="color: #000000;">상호작용을</span><span style="color: #000000;"> </span><span style="color: #000000;">설명하는</span><span style="color: #000000;"> </span><span style="color: #000000;">문서화된</span><span style="color: #000000;"> </span><span style="color: #000000;">정보</span><span style="color: #000000;"> [4.4.2</span><span style="color: #000000;">항</span><span style="color: #000000;">]</span></p><p><span style="color: #000000;"> ✅ </span><span style="color: #000000;">품질</span><span style="color: #000000;"> </span><span style="color: #000000;">방침</span><span style="color: #000000;"> [5.5.2 </span><span style="color: #000000;">항</span><span style="color: #000000;">]</span></p><p><span style="color: #000000;"> ✅ </span><span style="color: #000000;">리스크</span><span style="color: #000000;"> </span><span style="color: #000000;">및</span><span style="color: #000000;"> </span><span style="color: #000000;">기회</span><span style="color: #000000;"> </span><span style="color: #000000;">평가</span><span style="color: #000000;"> </span><span style="color: #000000;">절차</span><span style="color: #000000;"> [6.1 </span><span style="color: #000000;">항</span><span style="color: #000000;">]</span></p><p><span style="color: #000000;"> ✅ </span><span style="color: #000000;">품질</span><span style="color: #000000;"> </span><span style="color: #000000;">목표</span><span style="color: #000000;"> [6.2 </span><span style="color: #000000;">항</span><span style="color: #000000;">]</span></p><p><span style="color: #000000;"> ✅ </span><span style="color: #000000;">문서화된</span><span style="color: #000000;"> </span><span style="color: #000000;">정보</span><span style="color: #000000;"> </span><span style="color: #000000;">관리</span><span style="color: #000000;"> </span><span style="color: #000000;">절차</span><span style="color: #000000;"> [7.5.1 </span><span style="color: #000000;">항</span><span style="color: #000000;">]</span></p><p><span style="color: #000000;"> ✅ </span><span style="color: #000000;">고객</span><span style="color: #000000;"> </span><span style="color: #000000;">만족</span><span style="color: #000000;"> </span><span style="color: #000000;">및</span><span style="color: #000000;"> </span><span style="color: #000000;">불만</span><span style="color: #000000;"> </span><span style="color: #000000;">처리</span><span style="color: #000000;"> </span><span style="color: #000000;">절차</span><span style="color: #000000;"> [9.1.2 </span><span style="color: #000000;">항</span><span style="color: #000000;">]</span></p><p><span style="color: #000000;"> ✅ </span><span style="color: #000000;">내부</span><span style="color: #000000;"> </span><span style="color: #000000;">감사</span><span style="color: #000000;"> </span><span style="color: #000000;">절차</span><span style="color: #000000;"> [9.2 </span><span style="color: #000000;">항</span><span style="color: #000000;">]</span></p><p><span style="color: #000000;"> ✅ </span><span style="color: #000000;">부적합품</span><span style="color: #000000;"> </span><span style="color: #000000;">관리</span><span style="color: #000000;"> </span><span style="color: #000000;">및</span><span style="color: #000000;"> </span><span style="color: #000000;">시정</span><span style="color: #000000;"> </span><span style="color: #000000;">조치</span><span style="color: #000000;"> </span><span style="color: #000000;">절차</span><span style="color: #000000;"> [10.2 </span><span style="color: #000000;">항</span><span style="color: #000000;">]</span></p><p> </p><p><span style="color: #000000;">📌</span><span style="color: #000000;"> </span><span style="color: #000000;">실행</span><span style="color: #000000;"> </span><span style="color: #000000;">방안</span><span style="color: #000000;"> :</span></p><p><span style="color: #000000;">✔ </span><span style="color: #000000;">문서</span><span style="color: #000000;"> </span><span style="color: #000000;">유형별로</span><span style="color: #000000;"> </span><span style="color: #000000;">보관</span><span style="color: #000000;"> </span><span style="color: #000000;">기간</span><span style="color: #000000;"> </span><span style="color: #000000;">및</span><span style="color: #000000;"> </span><span style="color: #000000;">개정</span><span style="color: #000000;"> </span><span style="color: #000000;">기준을</span><span style="color: #000000;"> </span><span style="color: #000000;">수립</span><span style="color: #000000;"> (</span><span style="color: #000000;">예</span><span style="color: #000000;">: </span><span style="color: #000000;">내부</span><span style="color: #000000;"> </span><span style="color: #000000;">감사</span><span style="color: #000000;"> </span><span style="color: #000000;">기록</span><span style="color: #000000;"> 3</span><span style="color: #000000;">년</span><span style="color: #000000;"> </span><span style="color: #000000;">보관</span><span style="color: #000000;">)</span></p><p><span style="color: #000000;">✔ </span><span style="color: #000000;">문서</span><span style="color: #000000;"> </span><span style="color: #000000;">관리</span><span style="color: #000000;"> </span><span style="color: #000000;">책임자를</span><span style="color: #000000;"> </span><span style="color: #000000;">지정하고</span><span style="color: #000000;">, </span><span style="color: #000000;">월</span><span style="color: #000000;"> 1</span><span style="color: #000000;">회</span><span style="color: #000000;"> </span><span style="color: #000000;">점검</span><span style="color: #000000;"> </span><span style="color: #000000;">후</span><span style="color: #000000;"> </span><span style="color: #000000;">결과를</span><span style="color: #000000;"> </span><span style="color: #000000;">기록</span></p><p><span style="color: #000000;">✔ </span><span style="color: #000000;">전자</span><span style="color: #000000;"> </span><span style="color: #000000;">문서</span><span style="color: #000000;"> </span><span style="color: #000000;">관리</span><span style="color: #000000;"> </span><span style="color: #000000;">시스템</span><span style="color: #000000;"> </span><span style="color: #000000;">사용</span></p><p> </p><p><span style="color: #000000;"><b>2. </b></span><span style="color: #000000;"><b>기록</b></span><span style="color: #000000;"><b> (</b></span><span style="color: #000000;"><b>증거</b></span><span style="color: #000000;"><b>) </b></span><span style="color: #000000;"><b>관리</b></span><span style="color: #000000;"><b> </b></span><span style="color: #000000;"><b>절차</b></span><span style="color: #000000;"><b> </b></span><span style="color: #000000;"><b>강화</b></span><span style="color: #000000;"><b> [7.5.3.2</b></span><span style="color: #000000;"> </span><span style="color: #000000;">항</span><span style="color: #000000;"><b>]</b></span></p><p><span style="color: #000000;">🔹</span><span style="color: #000000;"> </span><span style="color: #000000;">필수</span><span style="color: #000000;"> </span><span style="color: #000000;">기록물의</span><span style="color: #000000;"> </span><span style="color: #000000;">유지</span></p><p><span style="color: #000000;"> ✅ </span><span style="color: #000000;">교육</span><span style="color: #000000;"> </span><span style="color: #000000;">및</span><span style="color: #000000;"> </span><span style="color: #000000;">훈련</span><span style="color: #000000;"> </span><span style="color: #000000;">기록</span><span style="color: #000000;"> (7.2 </span><span style="color: #000000;">항</span><span style="color: #000000;">)</span></p><p><span style="color: #000000;"> ✅ </span><span style="color: #000000;">제품</span><span style="color: #000000;"> </span><span style="color: #000000;">또는</span><span style="color: #000000;"> </span><span style="color: #000000;">서비스</span><span style="color: #000000;"> </span><span style="color: #000000;">검토</span><span style="color: #000000;"> </span><span style="color: #000000;">기록</span><span style="color: #000000;"> (8.5 </span><span style="color: #000000;">항</span><span style="color: #000000;">)</span></p><p><span style="color: #000000;"> ✅ </span><span style="color: #000000;">내부</span><span style="color: #000000;"> </span><span style="color: #000000;">감사</span><span style="color: #000000;"> </span><span style="color: #000000;">기록</span><span style="color: #000000;"> (9.2 </span><span style="color: #000000;">항</span><span style="color: #000000;">)</span></p><p><span style="color: #000000;"> ✅ </span><span style="color: #000000;">경영</span><span style="color: #000000;"> </span><span style="color: #000000;">검토</span><span style="color: #000000;"> </span><span style="color: #000000;">회의록</span><span style="color: #000000;"> (9.3 </span><span style="color: #000000;">항</span><span style="color: #000000;">)</span></p><p><span style="color: #000000;"> ✅ </span><span style="color: #000000;">고객</span><span style="color: #000000;"> </span><span style="color: #000000;">불만</span><span style="color: #000000;"> </span><span style="color: #000000;">사항</span><span style="color: #000000;"> </span><span style="color: #000000;">및</span><span style="color: #000000;"> </span><span style="color: #000000;">개선</span><span style="color: #000000;"> </span><span style="color: #000000;">조치</span><span style="color: #000000;"> </span><span style="color: #000000;">기록</span><span style="color: #000000;"> (10.2 </span><span style="color: #000000;">항</span><span style="color: #000000;">)</span></p><p> </p><p><span style="color: #000000;">📌</span><span style="color: #000000;"> </span><span style="color: #000000;">실행</span><span style="color: #000000;"> </span><span style="color: #000000;">방안</span></p><p><span style="color: #000000;">✔ </span><span style="color: #000000;">기록</span><span style="color: #000000;"> </span><span style="color: #000000;">항목별</span><span style="color: #000000;"> </span><span style="color: #000000;">보관</span><span style="color: #000000;"> </span><span style="color: #000000;">기간을</span><span style="color: #000000;"> </span><span style="color: #000000;">명확히</span><span style="color: #000000;"> </span><span style="color: #000000;">하고</span><span style="color: #000000;">, </span><span style="color: #000000;">기록</span><span style="color: #000000;"> </span><span style="color: #000000;">관리</span><span style="color: #000000;"> </span><span style="color: #000000;">담당자를</span><span style="color: #000000;"> </span><span style="color: #000000;">지정</span></p><p><span style="color: #000000;">✔ </span><span style="color: #000000;">모든</span><span style="color: #000000;"> </span><span style="color: #000000;">기록은</span><span style="color: #000000;"> </span><span style="color: #000000;">디지털화하여</span><span style="color: #000000;"> </span><span style="color: #000000;">접근성</span><span style="color: #000000;"> </span><span style="color: #000000;">향상</span><span style="color: #000000;"> </span><span style="color: #000000;">및</span><span style="color: #000000;"> </span><span style="color: #000000;">손실을</span><span style="color: #000000;"> </span><span style="color: #000000;">방지</span></p><p><span style="color: #000000;">✔ </span><span style="color: #000000;">정기적으로</span><span style="color: #000000;"> </span><span style="color: #000000;">기록</span><span style="color: #000000;"> </span><span style="color: #000000;">검토</span><span style="color: #000000;"> </span><span style="color: #000000;">및</span><span style="color: #000000;"> </span><span style="color: #000000;">업데이트</span><span style="color: #000000;"> (</span><span style="color: #000000;">월</span><span style="color: #000000;"> 1</span><span style="color: #000000;">회</span><span style="color: #000000;"> </span><span style="color: #000000;">점검</span><span style="color: #000000;"> </span><span style="color: #000000;">후</span><span style="color: #000000;"> </span><span style="color: #000000;">회의에서</span><span style="color: #000000;"> </span><span style="color: #000000;">보고</span><span style="color: #000000;">)</span></p><p> </p>
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기업에서 문서화된 정보의 유지 및 관리 방법
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