Expedited, Regular and International Parcels

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Economical, timely and reliable delivery within Canada, to the U.S. and around the world

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• Spend less

  Affordable but timely delivery service

• Ship anywhere

  Canada, U.S. and international

• Trackable

  Check your parcel delivery status

• Peace of mind

  Secure and convenient delivery

• Send confidently with budget-friendly shipping services.

Choose from low-cost and dependable shipping options

Need to send a package with reliable, economical shipping? We have options to ship it across town, to the other side of the country or around the world. 
Save money and still get timely delivery using Expedited Parcel™, International Parcel and Regular Parcel™ services. Value-added options are available for extra peace of mind and convenience.

Ship to Canadian, U.S. and international destinations

Canada Local, regional and national delivery		U.S. Over 153 million delivery points	International Ship to more than 192 countries worldwide
Regular Parcel Local — up to 2 days1 Regional — up to 5 days1 National — up to 9 days1 For personal and business delivery across Canada with our least expensive service that still includes tracking.	Expedited Parcel  Local — 1 day1 Regional — up to 3 days1 National — up to 7 days1 Businesses that have an account with Canada Post can send parcels across Canada with this economical ground service.	Expedited Parcel — USA Delivery in 4 — 7 days1 Send larger packages up to 30 kg to the U.S. with tracking and liability coverage.	International Parcel — Air  Delivery in 6 — 10 days1 Send personal and business parcels internationally with liability coverage. Ships to destinations not served by our Xpresspost™ — International service.	International Parcel — Surface  Europe: 1-2 months Asia-Pac/Aus: 2-3 months Africa: 2-3 months S. America: 1-2 months Send non-time sensitive personal and business parcels with liability coverage. Best value international shipping service for packages up to 30 kg.

Features and value-added options

Features are included in the base price of a service. For an additional cost, you can customize your shipment with value-added options.

For an at-a-glance view of what’s available for each service, see the Features and value-added options table. More detailed information can be found in the Parcel Services Customer Guide.

Features

Tracking, delivery updates and delivery confirmation2

Both shipper and recipient can track delivery progress with a unique tracking number. You can also track from Canada Post’s mobile app or receive email notifications. Available for Expedited Parcel, Regular Parcel and Expedited Parcel — USA only.

Liability coverage up to $1003

Ship confidently with up to $100 liability coverage against loss or damage. If you are sending valuable items, you can purchase additional liability coverage for extra peace of mind. Available for Expedited Parcel, Expedited Parcel — USA and International, and international parcels only.

On-time delivery guarantee

Be assured your delivery will arrive on time. If it isn’t, you’ll receive replacement service or credit equivalent to the shipping charges. Available for Expedited Parcel business customers only.

Hassle-free U.S. and international customs clearance

Any duty or tax owing will be collected from the recipient upon delivery. Available for Expedited Parcel — USA, International Parcel — Air and International Parcel — Surface.

Value-added options

Depending on your needs, you can also choose from the following value-added options, which are available for additional fees.

Additional liability coverage

• Up to $5,000 for Expedited Parcel and Regular Parcel3
• Up to $1,000 for Expedited Parcel — USA
• Up to $1,000 International Parcel — Air or Surface

Signature

Ensures a personal hand-off of the item at delivery. The name of the signatory is recorded as well as the signature. Available for Regular and Expedited Parcel only.

Signature by hard copy4

If you require a hard copy of the name and signature of the person who signed for the item, you can get it free online, or have a copy sent to you for a fee. Available for Regular Parcel and Expedited Parcel only.

Return to sender5

If a delivery cannot be completed, the parcel will be safely returned to you. Associated parcel return shipping fees are the responsibility of the customer. Available for all services.

Collect on Delivery (COD)

Collect on Delivery (or cash on delivery) is a Canada Post service. It allows the sender to collect up to $5,000 (by cheque) or $1,000 (in cash) from the person receiving a delivery. This service is available only within Canada. We collect the payment on behalf of the sender before handing over the parcel, and send it securely to the shipper.

You can buy a COD shipping option at one of our 6,200 convenient post offices along with one of our shipping services: Priority™, Xpresspost™, Expedited Parcel or Regular Parcel.

Learn more about COD.

Value-added options for business customers only

Choose and pay only for the additional services that you need. The following value-added options are available for extra fees if you are a member of Solutions for Small Business™, or have a commercial account with Canada Post.

Reference number tracking

You can associate your own internal reference number or reference name to a shipment when creating the shipping label. Available for Expedited Parcel, Regular Parcel and Expedited — USA only.

Signature and identity services

Proof of age6

Protect your business by ensuring that when the receiver appears to be less than 25 years of age, valid photo ID is requested. Available for Regular and Expedited Parcel only.

Proof of identity6, 11

Proof of identity gets in-person authentication of the intended recipient. It is ideal for large shippers of valuable documents or merchandise such as credit cards, identity cards and high-value goods.

Returns

Parcel return labels6

Simplify customer returns with Canada Post. We offer several options for collecting returns and exchanges of online purchases. All parcel return labels contain a unique tracking number and barcode, which allow return shipments to be tracked. You will be charged only if your parcel return label is used. Available for Regular and Expedited Parcel only.

Pickup services

Canada Post offers a range of convenient and affordable business parcel pickup options:

• On-demand pickup7
• Third-party on-demand pickup7
• Scheduled pickup8
• Third-party scheduled pickup8

Our pickup services are available to businesses in most urban and suburban areas. Use our parcel pickup tool to see if pickup is available in your area, request a pickup and to find local call-in cut-off times for on-demand. Available for all services.

Flexible delivery options

Provide the best customer experience possible by offering convenient delivery choices. Available for Regular and Expedited Parcel only. Learn more about how Canada Post delivers items within Canada

Leave at door6, 9

If no one answers the door, the delivery agent will look for a safe location on the receiver’s property. If not available, the item will be left at a local post office for pickup.

Card (hold) for pickup6

A delivery notice card will be left for the addressee and the item will be forwarded to the designated post office. Ideal for shipments containing temperature-sensitive items.

Do not safe drop6, 9

If the item does not fit in the mail receptacle and if no one answers the door, a delivery notice card will be left and the addressee will be able to pick up the item at the designated post office.

Deliver to post office6

Your online consumers can choose to have their items delivered to a post office of their preference, such as near their work or cottage. Ideal option for high-value or temperature-sensitive items.

Pricing and how to buy

Personal and small business customers: get an estimate

Pricing for all parcel delivery is based on the size, weight, origin and destination of your package.

Calculate a rate

Save on shipping with Solutions for Small Business

Solutions for Small Business customers save10 up to 28% on domestic shipping and up to 40% on shipping outside Canada.

Sign up to save

Features and value-added options

	Canada		U.S.	International
	Expedited Parcel* Local — 1 day Regional — up to 3 days  National — up 7 days1 *Available only to business customers who have a Canada Post account.	Regular Parcel Local — up to 2 days Regional— up to 5 days  National — up to 9 days1	Expedited Parcel — USA Delivery in 4 — 7 days1	International Parcel — Air  Delivery in 6 — 10 days1	International Parcel — Surface Delivery in 4 — 6 weeks
Features and options
Tracking and delivery
Tracking and delivery confirmation2	✓	✓	✓	—	—
Delivery updates2	✓	✓	✓	—	—
On-time delivery guarantee	✓	—	—	—	—
Delivery to a post office box	—	—	✓	✓	✓
Coverage and COD options
Liability coverage (up to $100)3	✓	$	✓	✓	✓
Additional liability coverage (up to $1,000)3	—	—	$	$	$
Additional liability coverage (up to $5,000)	$	$	—	—	—
Collect on Delivery (COD) up to $5,000 ($1,000 cash)12	$	$	—	—	—
Signature
Signature	$	$	—	—	—
Hard-copy signature4	$	$	—	—	—
Returns
Return to sender5	$	$	—	—	—
Customs clearance
Postal presentation and handling	—	—	✓	✓	✓
Features and options for businesses only The following features and value-added options are available only for business customers who are members of Solutions for Small Business or have a commercial account with Canada Post.
Savings
Solutions for Small Business
Tracking and delivery
Reference number tracking	✓	✓	✓	—	—
Flexible delivery options
Leave at door (do not card)6, 9	✓	✓	—	—	—
Do not safe drop6, 9	✓	✓	—	—	—
Card (hold) for pickup6	✓	✓	—	—	—
Deliver to post office6	✓	—	—	—	—
Returns
Parcel return labels6	$	$	—	—	—
Signature and identity services
Proof of age6	$	$	—	—	—
Proof of identity6,11	$	$	—	—	—
Pickup services
On-demand pickup7	$	$	$	$	$
Third-party on-demand pickup7	$	$	$	$	$
Scheduled pickup8	$	$	$	$	$
Third-party scheduled pickup8	$	$	$	$	$

Legend
✓ Feature is included in the service at no additional charge. 
$ Available for a fee.
— Not available for that service.

1Delivery standards are for items sent between most major urban centres and depend on origin and destination. Delivery standards are in business days, not calendar days. Some exceptions apply. 
2Tracking information available only for events within Canada. Delivery updates are available if you are creating parcel orders with Canada Post’s Electronic Shipping Tools (EST), a customer-developed/third-party shipping system, or if you use our tracking tool.
3Exceptions and conditions apply.
4Signature image is available online at no additional charge (signature option must be selected at time of mailing). 
5All associated parcel return shipping fees are the responsibility of the customer and are based on the greater of the actual weight or the volumetric equivalent of actual weight.
6Available for shipments to Canadian destinations, which are prepared with Canada Post’s Electronic Shipping Tools (EST) or a customer-developed/third-party shipping system.
7Find out where Canada Post offers pickup services or request a pickup. Customers may pay by “ACCOUNT” or by credit card.
8Scheduled pickup is free when customers purchase $15,000 and over of parcel shipping services annually per pickup location. Fee applies for customers who purchase less than $15,000 of parcel shipping services annually. Customers must purchase over $2,500 of parcel shipping services annually to qualify for scheduled pickup service. Scheduled and third-party scheduled pickups are available only to commercial customers with parcel agreements. 
9This option is only available for items that are usually delivered to the door.
10Some conditions and exceptions apply and are subject to change without notice.
11Customers must sign up for this option. Contact your Canada Post sales representative for details.
12Some exceptions apply to acceptable methods of payments. For more details see Section 2.3.4.3 in the Parcel Services Customer Guide.

Note: All options must be selected at time of shipping. Exceptions and conditions apply. For more information, see Canada Post’s Parcel Services Customer Guide.

Canada Post is the first choice carrier for many Canadians. The reac

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Topic: Inquiry - Mail item not delivered
Ticket Number: 0120748691
Submitted: 2017/02/01
Tracking Number: 0413313000177000

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800-267-1177 Rachael Mun PO