[BOX HILL TAFE] Certificate IV in Hospitality (Supervision)

[디도(유진)]

Certificate IV in Hospitality (Supervision)

National Code: THH42602
Domestic Fee Type: Government subsidised
Centre: Hospitality and Tourism Studies
Location: Elgar Campus
Enquiries: +61 3 9286 9277
Email: courseinfo@bhtafe.edu.au

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Jump to: Units of Competency |

What does this course involve?

Wide ranging, practical, relevant and with paid work experience, this course provides real workplace skills at an operational and supervisory level.

Training includes:

• industry mandatory certificates such as Responsible Service of Alcohol and Hygiene for Food Handlers
• hotel reception services
• bar and waiting skills
• food and beverage product knowledge including wine
• housekeeping/room attendant skills
• inventory control
• providing superior customer service
• organising functions
• sales and promotions
• staff supervision
• business unit operations including financial, office and computer skills
• essential workplace skills such as occupational health and safety, working with people from different backgrounds
• your choice of basic commercial cookery or event management.

You will be encouraged to participate in industry competitions. Past students have won the State and National Student Waiter of the Year Awards, the Catermind Quiz and TGI Fridays World Championship Cocktail Bartending, regional World Skills (Restaurant Service).

This course is also available to International Students.

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Course structure

Most of the course is delivered in our specialised hospitality training facility at Box Hill Institute's Elgar Campus.

This course is delivered across five days per week for approximately 33 hours per week. You may need to work some weekends to deliver functions/events.

From week three of your Food and Beverage semester you will be working in Fountains training restaurant serving real customers. You will also have the opportunity to obtain paid employment at a range of events such as the Australian Grand Prix (March) and the Spring Racing Carnival (November). Additional opportunities are offered to selected students to work at Melbourne's sporting and social events as well as at four and five star hotels - all of which supplement the learning, making it practical, relevant and fun.

Theory subjects are delivered in a practical way wherever possible and incorporate work-related projects. Computer skills are taught to assist you in completing written assignments.

Many units (or modules) are delivered alongside other units in a 'cluster'. Cluster delivery enables you to experience real life situations in training. For example, when in Fountains Restaurant, it is necessary to combine skills from many units in order to provide effective customer service. Details of clusters and units appear below.

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Entrance requirements

You must have successfully completed Year 12 (VCE), or be a mature age applicant.

Other students who believe they have a special case may also apply directly to the Centre.

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Selection criteria

You will go through a selection procedure that may include looking at your ENTER and completing a pre-selection form for the start of year intake in February and an individual or group interview for the July intake.

Refer to a relevant copy of the VTAC guide, or call Hospitality Reception on 9286 9277 for more specific selection criteria.

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Length of course

Full-time – one year.

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How to apply

Apply through the Victorian Tertiary Admissions Centre (VTAC). Refer to a relevant copy of the VTAC guide for application procedures.

For mid-year entry apply directly to Box Hill Institute's Centre for Hospitality and Tourism Studies.

If you have any queries, please contact the Institute on +61 3 9286 9277.

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Pathways

Jobs

The great thing about the hospitality industry is the wide range of work available around the world.

You can seek employment in:

• hotels
• motels
• bars
• restaurants
• cafes
• clubs
• function rooms
• entertainment venues
• sports arenas
• hospitals
• bottle shops
• canteens, and many more.

During the course you will be given an opportunity for paid work at the:

• Australian Grand Prix
• Spring Racing Carnival

These employers offer most students continuing casual work at the MCG and at events held in other venues around Melbourne. We recommend you work part-time in the industry while studying. Most students are successful in finding work, such as a bartender or waiter, early in the course.

After completing this course and depending on your part-time work experiences you will be able to apply for supervisory positions in your area of expertise, or an operational position in your preferred area.

The type of roles you can expect to hold would be as a:

• waiter
• bartender
• room attendant
• porter
• receptionist
• kitchen assistant
• back office support
• functions assistant
• promotions or sales representative.

The Employment Service can be contacted on +61 3 9286 9712

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Courses

Successful completion of this course will enable you to continue onto the Advanced Diploma of Hospitality Management. You may choose to complete your program in one of Box Hill Institute's partner schools in the USA or Canada.

Alternatively, you may wish to find rewarding work and/or travel with your newly learnt skills, with the option to return at a later date to complete your Advanced Diploma.

Completion of the Advanced Diploma also enables students to further their studies at higher education organisations.

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Recognition

Your qualifications are recognised nationally under the Australian Qualifications Framework (AQF).

Your qualifications are also recognised with our international partners and have some recognition in the UK, USA and Canada.

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Units of Competency

Industry Knowledge

THHHCO01B

Develop and update hospitality industry knowledge

25 hr

Workplace Health & Safety

THHCOR03B	Follow health, safety and security procedures	5 hr
THHGHS01B	Follow workplace hygiene procedures	15 hr
THHGHS03B	Provide first aid	17 hr
THHGLE02B	Implement workplace health, safety and security procedures	30 hr

Workplace Communication

THHCOR01B	Work with colleagues and customers	20 hr
THHCOR02B	Work in a socially diverse environment	20 hr
THHGCS03B	Deal with conflict situations	20 hr

Food & Beverage Service

THHBFB00B	Clean and tidy bar area	10 hr
THHBFB01B	Operate a bar	30 hr
THHBFB02B	Provide a link between kitchen and service areas	10 hr
THHBFB03B	Provide food and beverage service	110 hr
THHBFB09B	Provide responsible service of alcohol	10 hr

Wine Studies

FDFCDSEWA	e-valuate wines (standard)	40 hr
THHADFB02B	Provide specialist advice on wine	40 hr

Cuisine Knowledge

THHADFB01B	Provide specialist advice on food	40 hr
THHBFB11B	Develop and update food and beverage knowledge	50 hr
THHGGA06B	Receive and store stock	10 hr
THHGGA07B	Control and order stock	25 hr

Office & Financial Studies

BSBCMN205A	Use business technology	30 hr
THHGFA01B	Process financial transactions	25 hr
THHGFA06A	Interpret financial information	60 hr
THHGGA02B	Perform office procedures	20 hr

Front Office Studies

THHBFO02B	Provide accomodation reception services	30 hr
THHGGA01B	Communicate on the telephone	10 hr
THTSOP06B	Receive and process reservations	30 hr

Housekeeping Studies

THHBH03B	Prepare rooms for guests	25 hr
THHGHS02B	Clean premises and equipment	12 hr

Functions & Promotions

THHGCS02B	Promote products and services to customers	45 hr
THHGCS05B	Organise in-house functions	40 hr

Leadership & Management

THHGLE01B	Monitor work operations	30 hr
THHGLE08B	Lead and manage people	60 hr
THHGTR01B	Coach others on job skills	20 hr

Elective - Cookery

THHBCC01B	Use basic methods of cookery	45 hr
THHBKA01B	Organise and prepare food	20 hr
THHBKA02B	Present food	6 hr

Elective - Event Management

THTFME04A	Develop an event concept	30 hr
THTFME05A	Select event venues and sites	35 hr