보험 접수 수리및 교환 작업

<p>보험건으로 접수된 작업 </p><p> </p><p>12세대 12900K모델이며 </p><p> </p><p>전원 안되는 증상으로 보험접수된 모델 </p><p> </p><p>점검결과 파워 고장/ 메인보드 고장 이며 </p><p> </p><p>6월 구입 제품이라 부품 선출고가 안되는 상황 </p><p> </p><p>1: 보험접수건으로 전산 조히 결과 메인보드 상이함 </p><p> </p><p>  고객님게 문의 결과 고객님은 모르시는상황 </p><p> </p><p> 회수시간이 7시가 넘어서 판매처엔 확인이되지않고 고객님께 확인만함 </p><p> </p><p>분해후 전산으로 교환신청후 택배 포장까지 완료된상태임</p><p> </p><p>2: 아침에 일찍 전화오셔서 다시 가져간다고 조립해달라고 요청하심 </p><p> </p><p>  분해및 전산접수까진 해놓은 상황이라 재조립 가져가시면 유료 청구된다고 설명 </p><p> </p><p>  고객님께서 점심때 가지러오신다고 조립해달라고 해서 매장오픈후 택배 포장 다시 뜯고 </p><p>  </p><p>  PC 조립 완료</p><p> </p><p> </p><p>3:판매처 확인결과 판매처에서 업그레이드 출고된게 맞다고 하심</p><p> </p><p>4:판매처 다른담당자가 10시넘어서 전화오셔서 부품선출고로 진행 해준다고 교체진행 요청</p><p> </p><p>  고객님에겐 판매처에서 연락 주기로 함 . 고객님이 점심때 방문한다고 해서 방문하면 설명 한번 </p><p> </p><p>  더하기로 하였으나 방문하지 않으셔서 그냥 진행함 </p><p> </p><p>5: 택배물건이 도착해서 확인해보니 메인보드가 H510이 내려옴. </p><p> </p><p>   호환불가라 작업 진행 보류.  판매처에 연락후 물건 재발송 진행 </p><p> </p><p>6: 택배 물건을 다시 받고 조립작업 진행 </p><p> </p><p>    데스크탑 조립후 동작 확인 </p><p> </p><p> </p><p> </p><p> </p><p> </p><div class="imagegridblock" data-ke-type="imageGrid"><div class="image-container"><span data-url="https://t1.daumcdn.net/cafeattach/1ZJ9K/f7a613e618ddf6bb4d9153002f636761a829adb7" data-origin-width="500" data-origin-height="1070" style="width:17.88%; margin-right: 10px;"><img src="https://t1.daumcdn.net/cafeattach/1ZJ9K/f7a613e618ddf6bb4d9153002f636761a829adb7" class="txc-image-grid"></span><span data-url="https://t1.daumcdn.net/cafeattach/1ZJ9K/3a078c4cf0458590f4e3ddf4bb956ad7e67afe96" data-origin-width="500" data-origin-height="233" style="width:82.12%; "><img src="https://t1.daumcdn.net/cafeattach/1ZJ9K/3a078c4cf0458590f4e3ddf4bb956ad7e67afe96" class="txc-image-grid"></span></div><div class="image-container"><span data-url="https://t1.daumcdn.net/cafeattach/1ZJ9K/7c0d2c1faf64ec10fcf82a3e8aaf0ef3988d337f" data-origin-width="500" data-origin-height="233" style="width:50.00%; margin-right: 10px;margin-top: 10px;"><img src="https://t1.daumcdn.net/cafeattach/1ZJ9K/7c0d2c1faf64ec10fcf82a3e8aaf0ef3988d337f" class="txc-image-grid"></span><span data-url="https://t1.daumcdn.net/cafeattach/1ZJ9K/def786091f3fd961b55d79612102b9af6ca46871" data-origin-width="500" data-origin-height="233" style="width:50.00%; margin-top: 10px;"><img src="https://t1.daumcdn.net/cafeattach/1ZJ9K/def786091f3fd961b55d79612102b9af6ca46871" class="txc-image-grid"></span></div><div class="figcaption">고객님 집 방문</div></div><div class="imagegridblock" data-ke-type="imageGrid"><div class="image-container"><span data-url="https://t1.daumcdn.net/cafeattach/1ZJ9K/8d2c3fc062f494dadd0aa7beed352b237f0e6fe8" data-origin-width="500" data-origin-height="233" style="width:82.12%; margin-right: 10px;"><img src="https://t1.daumcdn.net/cafeattach/1ZJ9K/8d2c3fc062f494dadd0aa7beed352b237f0e6fe8" class="txc-image-grid"></span><span data-url="https://t1.daumcdn.net/cafeattach/1ZJ9K/b142bc7f732639a714da6bdad2c291efef10b9fc" data-origin-width="500" data-origin-height="1070" style="width:17.88%; "><img src="https://t1.daumcdn.net/cafeattach/1ZJ9K/b142bc7f732639a714da6bdad2c291efef10b9fc" class="txc-image-grid"></span></div><div class="image-container"><span data-url="https://t1.daumcdn.net/cafeattach/1ZJ9K/efce0df89797b83dd4a5f5e22200a63a1a6b8b1a" data-origin-width="500" data-origin-height="233" style="width:82.12%; margin-right: 10px;margin-top: 10px;"><img src="https://t1.daumcdn.net/cafeattach/1ZJ9K/efce0df89797b83dd4a5f5e22200a63a1a6b8b1a" class="txc-image-grid"></span><span data-url="https://t1.daumcdn.net/cafeattach/1ZJ9K/16ef66c9d360cd27af3eda8f9344ce5e54a4954b" data-origin-width="500" data-origin-height="1070" style="width:17.88%; margin-top: 10px;"><img src="https://t1.daumcdn.net/cafeattach/1ZJ9K/16ef66c9d360cd27af3eda8f9344ce5e54a4954b" class="txc-image-grid"></span></div><div class="figcaption">분해작업 중</div></div><div class="imagegridblock" data-ke-type="imageGrid"><div class="image-container"><span data-url="https://t1.daumcdn.net/cafeattach/1ZJ9K/3d7492334d92fc68865acf5ebdcde10b17343923" data-origin-width="500" data-origin-height="1070" style="width:50.00%; margin-right: 10px;"><img src="https://t1.daumcdn.net/cafeattach/1ZJ9K/3d7492334d92fc68865acf5ebdcde10b17343923" class="txc-image-grid"></span><span data-url="https://t1.daumcdn.net/cafeattach/1ZJ9K/4ec1f1f63a63c76cdcbc534d915a8a4438b4eb15" data-origin-width="500" data-origin-height="1070" style="width:50.00%; "><img src="https://t1.daumcdn.net/cafeattach/1ZJ9K/4ec1f1f63a63c76cdcbc534d915a8a4438b4eb15" class="txc-image-grid"></span></div><div class="image-container"><span data-url="https://t1.daumcdn.net/cafeattach/1ZJ9K/93a4ce4ea1227d9eb6904717702504e6e0987d0f" data-origin-width="500" data-origin-height="1070" style="width:50.00%; margin-right: 10px;margin-top: 10px;"><img src="https://t1.daumcdn.net/cafeattach/1ZJ9K/93a4ce4ea1227d9eb6904717702504e6e0987d0f" class="txc-image-grid"></span><span data-url="https://t1.daumcdn.net/cafeattach/1ZJ9K/594ec35b9fae0f5856ffe71dd25ed31faf6d8e0a" data-origin-width="500" data-origin-height="1070" style="width:50.00%; margin-top: 10px;"><img src="https://t1.daumcdn.net/cafeattach/1ZJ9K/594ec35b9fae0f5856ffe71dd25ed31faf6d8e0a" class="txc-image-grid"></span></div><div class="figcaption">분해 작업중 </div></div><div class="imagegridblock" data-ke-type="imageGrid"><div class="image-container"><span data-url="https://t1.daumcdn.net/cafeattach/1ZJ9K/2afa07778b81b434ef58d93e46d168acec1f0bb0" data-origin-width="500" data-origin-height="233" style="width:69.66%; margin-right: 10px;"><img src="https://t1.daumcdn.net/cafeattach/1ZJ9K/2afa07778b81b434ef58d93e46d168acec1f0bb0" class="txc-image-grid"></span><span data-url="https://t1.daumcdn.net/cafeattach/1ZJ9K/1dcc6aedc67dc4485c83a6060eabb260fc27d836" data-origin-width="500" data-origin-height="1070" style="width:15.17%; margin-right: 10px;"><img src="https://t1.daumcdn.net/cafeattach/1ZJ9K/1dcc6aedc67dc4485c83a6060eabb260fc27d836" class="txc-image-grid"></span><span data-url="https://t1.daumcdn.net/cafeattach/1ZJ9K/230d1aacdb81d60df6c7084f716ca1152a60ddd5" data-origin-width="500" data-origin-height="1070" style="width:15.17%; "><img src="https://t1.daumcdn.net/cafeattach/1ZJ9K/230d1aacdb81d60df6c7084f716ca1152a60ddd5" class="txc-image-grid"></span></div><div class="figcaption">분해후 택배 포장 중</div></div><div class="imagegridblock" data-ke-type="imageGrid"><div class="image-container"><span data-url="https://t1.daumcdn.net/cafeattach/1ZJ9K/204c1004e69431c4b9f8fce9882989116faf1e6c" data-origin-width="500" data-origin-height="233" style="width:69.66%; margin-right: 10px;"><img src="https://t1.daumcdn.net/cafeattach/1ZJ9K/204c1004e69431c4b9f8fce9882989116faf1e6c" class="txc-image-grid"></span><span data-url="https://t1.daumcdn.net/cafeattach/1ZJ9K/8e545843eef2cff31255410f6eb5ea3e602d86bc" data-origin-width="500" data-origin-height="1070" style="width:15.17%; margin-right: 10px;"><img src="https://t1.daumcdn.net/cafeattach/1ZJ9K/8e545843eef2cff31255410f6eb5ea3e602d86bc" class="txc-image-grid"></span><span data-url="https://t1.daumcdn.net/cafeattach/1ZJ9K/26e55c1c8203bf579afc14e49b4f44d28cbb79cf" data-origin-width="500" data-origin-height="1070" style="width:15.17%; "><img src="https://t1.daumcdn.net/cafeattach/1ZJ9K/26e55c1c8203bf579afc14e49b4f44d28cbb79cf" class="txc-image-grid"></span></div><div class="figcaption">재조립 작업중</div></div><div class="imagegridblock" data-ke-type="imageGrid"><div class="image-container"><span data-url="https://t1.daumcdn.net/cafeattach/1ZJ9K/752a0d47feaf1853c0cbdca4b7c56c6523aa7e18" data-origin-width="500" data-origin-height="233" style="width:82.12%; margin-right: 10px;"><img src="https://t1.daumcdn.net/cafeattach/1ZJ9K/752a0d47feaf1853c0cbdca4b7c56c6523aa7e18" class="txc-image-grid"></span><span data-url="https://t1.daumcdn.net/cafeattach/1ZJ9K/e2517310e608b5c49666d8a07171c146017fb89f" data-origin-width="500" data-origin-height="1070" style="width:17.88%; "><img src="https://t1.daumcdn.net/cafeattach/1ZJ9K/e2517310e608b5c49666d8a07171c146017fb89f" class="txc-image-grid"></span></div><div class="image-container"><span data-url="https://t1.daumcdn.net/cafeattach/1ZJ9K/d0e6720f1a3b23710272afb3c34330aaa7a020f0" data-origin-width="500" data-origin-height="1070" style="width:17.88%; margin-right: 10px;margin-top: 10px;"><img src="https://t1.daumcdn.net/cafeattach/1ZJ9K/d0e6720f1a3b23710272afb3c34330aaa7a020f0" class="txc-image-grid"></span><span data-url="https://t1.daumcdn.net/cafeattach/1ZJ9K/0007b07bc70695bef0faa4956da87b26ef028cf6" data-origin-width="500" data-origin-height="233" style="width:82.12%; margin-top: 10px;"><img src="https://t1.daumcdn.net/cafeattach/1ZJ9K/0007b07bc70695bef0faa4956da87b26ef028cf6" class="txc-image-grid"></span></div><div class="figcaption">재 조립작업중</div></div><p> </p><div class="imagegridblock" data-ke-type="imageGrid"><div class="image-container"><span data-url="https://t1.daumcdn.net/cafeattach/1ZJ9K/0ae940add612f6bca818f6c38ea40e5f8dcbe5d9" data-origin-width="500" data-origin-height="1069" style="width:32.64%; margin-right: 10px;"><img src="https://t1.daumcdn.net/cafeattach/1ZJ9K/0ae940add612f6bca818f6c38ea40e5f8dcbe5d9" class="txc-image-grid"></span><span data-url="https://t1.daumcdn.net/cafeattach/1ZJ9K/d20f6f06079940bf133db3891f87789c1e6b33b7" data-origin-width="475" data-origin-height="492" style="width:67.36%; "><img src="https://t1.daumcdn.net/cafeattach/1ZJ9K/d20f6f06079940bf133db3891f87789c1e6b33b7" class="txc-image-grid"></span></div><div class="figcaption">재 조립 완료</div></div><div class="imagegridblock" data-ke-type="imageGrid"><div class="image-container"><span data-url="https://t1.daumcdn.net/cafeattach/1ZJ9K/3c9c78f33fbb9a36c876c2f79b7c6fff1af659fd" data-origin-width="500" data-origin-height="233" style="width:82.12%; margin-right: 10px;"><img src="https://t1.daumcdn.net/cafeattach/1ZJ9K/3c9c78f33fbb9a36c876c2f79b7c6fff1af659fd" class="txc-image-grid"></span><span data-url="https://t1.daumcdn.net/cafeattach/1ZJ9K/5ef1cd1b511736e467a45787837a8a835cdc7ca6" data-origin-width="500" data-origin-height="1070" style="width:17.88%; "><img src="https://t1.daumcdn.net/cafeattach/1ZJ9K/5ef1cd1b511736e467a45787837a8a835cdc7ca6" class="txc-image-grid"></span></div><div class="figcaption">선출고 된 부품 /부품확인</div></div><div class="imagegridblock" data-ke-type="imageGrid"><div class="image-container"><span data-url="https://t1.daumcdn.net/cafeattach/1ZJ9K/7eeba2cc1ef472ec8f31e809b6e37e999bfb1589" data-origin-width="500" data-origin-height="1070" style="width:50.00%; margin-right: 10px;"><img src="https://t1.daumcdn.net/cafeattach/1ZJ9K/7eeba2cc1ef472ec8f31e809b6e37e999bfb1589" class="txc-image-grid"></span><span data-url="https://t1.daumcdn.net/cafeattach/1ZJ9K/e530e2378c5bd63e2bdc2bd892ddba4bb49fc264" data-origin-width="500" data-origin-height="1070" style="width:50.00%; "><img src="https://t1.daumcdn.net/cafeattach/1ZJ9K/e530e2378c5bd63e2bdc2bd892ddba4bb49fc264" class="txc-image-grid"></span></div><div class="figcaption">출고가 잘못된 H510</div></div><div class="imagegridblock" data-ke-type="imageGrid"><div class="image-container"><span data-url="https://t1.daumcdn.net/cafeattach/1ZJ9K/baac9409d7dde7eabeb5dfddd36dd3259a266167" data-origin-width="500" data-origin-height="1070" style="width:17.88%; margin-right: 10px;"><img src="https://t1.daumcdn.net/cafeattach/1ZJ9K/baac9409d7dde7eabeb5dfddd36dd3259a266167" class="txc-image-grid"></span><span data-url="https://t1.daumcdn.net/cafeattach/1ZJ9K/e82acebea578e4bda9e49be69c2ccfe93dc991c8" data-origin-width="500" data-origin-height="233" style="width:82.12%; "><img src="https://t1.daumcdn.net/cafeattach/1ZJ9K/e82acebea578e4bda9e49be69c2ccfe93dc991c8" class="txc-image-grid"></span></div></div><div class="imagegridblock" data-ke-type="imageGrid"><div class="image-container"><span data-url="https://t1.daumcdn.net/cafeattach/1ZJ9K/ec41fb2268fb02d9857ba145c153d5398c3e639b" data-origin-width="500" data-origin-height="233" style="width:50.00%; margin-right: 10px;"><img src="https://t1.daumcdn.net/cafeattach/1ZJ9K/ec41fb2268fb02d9857ba145c153d5398c3e639b" class="txc-image-grid"></span><span data-url="https://t1.daumcdn.net/cafeattach/1ZJ9K/a45ee4e6753bebd8578f2ba0c668587a1ea4d7f4" data-origin-width="500" data-origin-height="233" style="width:50.00%; "><img src="https://t1.daumcdn.net/cafeattach/1ZJ9K/a45ee4e6753bebd8578f2ba0c668587a1ea4d7f4" class="txc-image-grid"></span></div></div><div class="imagegridblock" data-ke-type="imageGrid"><div class="image-container"><span data-url="https://t1.daumcdn.net/cafeattach/1ZJ9K/968b82f1892afffb2285c633e343cf2b39742493" data-origin-width="1078" data-origin-height="2308" style="width:33.33%; margin-right: 10px;"><img src="https://t1.daumcdn.net/cafeattach/1ZJ9K/968b82f1892afffb2285c633e343cf2b39742493" class="txc-image-grid"></span><span data-url="https://t1.daumcdn.net/cafeattach/1ZJ9K/f0e41954c2766aa3893712f2162b5a5ca8795bc5" data-origin-width="1078" data-origin-height="2308" style="width:33.33%; margin-right: 10px;"><img src="https://t1.daumcdn.net/cafeattach/1ZJ9K/f0e41954c2766aa3893712f2162b5a5ca8795bc5" class="txc-image-grid"></span><span data-url="https://t1.daumcdn.net/cafeattach/1ZJ9K/cb6a6e45db5502159f7a1c93747aaa6e974b653d" data-origin-width="1078" data-origin-height="2308" style="width:33.34%; "><img src="https://t1.daumcdn.net/cafeattach/1ZJ9K/cb6a6e45db5502159f7a1c93747aaa6e974b653d" class="txc-image-grid"></span></div></div><div class="imagegridblock" data-ke-type="imageGrid"><div class="image-container"><span data-url="https://t1.daumcdn.net/cafeattach/1ZJ9K/bed0517bf9ebe7585b1ccfe7fe6a7bca4b7fb3f3" data-origin-width="1078" data-origin-height="2308" style="width:33.33%; margin-right: 10px;"><img src="https://t1.daumcdn.net/cafeattach/1ZJ9K/bed0517bf9ebe7585b1ccfe7fe6a7bca4b7fb3f3" class="txc-image-grid"></span><span data-url="https://t1.daumcdn.net/cafeattach/1ZJ9K/3b91fb33edf2ee9fb6cd68d1d5fd91dded3ebe7b" data-origin-width="1078" data-origin-height="2308" style="width:33.33%; margin-right: 10px;"><img src="https://t1.daumcdn.net/cafeattach/1ZJ9K/3b91fb33edf2ee9fb6cd68d1d5fd91dded3ebe7b" class="txc-image-grid"></span><span data-url="https://t1.daumcdn.net/cafeattach/1ZJ9K/f5432a5271982e9bdcd6bc4771ad85e7c5a45ca2" data-origin-width="1078" data-origin-height="2308" style="width:33.34%; "><img src="https://t1.daumcdn.net/cafeattach/1ZJ9K/f5432a5271982e9bdcd6bc4771ad85e7c5a45ca2" class="txc-image-grid"></span></div><div class="figcaption">재 조립 완료 / 확인 테스트</div></div><div class="imagegridblock" data-ke-type="imageGrid"><div class="image-container"><span data-url="https://t1.daumcdn.net/cafeattach/1ZJ9K/421fb992b3518df0dfb756ae5fb3a8f063d3e63a" data-origin-width="2308" data-origin-height="1078" style="width:82.09%; margin-right: 10px;"><img src="https://t1.daumcdn.net/cafeattach/1ZJ9K/421fb992b3518df0dfb756ae5fb3a8f063d3e63a" class="txc-image-grid"></span><span data-url="https://t1.daumcdn.net/cafeattach/1ZJ9K/8b05a01f86a49ee21b53e24f01c5ec718eaab574" data-origin-width="1078" data-origin-height="2308" style="width:17.91%; "><img src="https://t1.daumcdn.net/cafeattach/1ZJ9K/8b05a01f86a49ee21b53e24f01c5ec718eaab574" class="txc-image-grid"></span></div><div class="figcaption">택배 포장</div></div><div class="figure-img" data-ke-type="image" data-ke-style="alignCenter" data-ke-mobilestyle="widthOrigin"><img src="https://t1.daumcdn.net/cafeattach/1ZJ9K/3c7047ce12188a9e8fe9bb92164e2f542ae4e618" class="txc-image" data-img-src="https://t1.daumcdn.net/cafeattach/1ZJ9K/3c7047ce12188a9e8fe9bb92164e2f542ae4e618" data-origin-width="2308" data-origin-height="1078"><div class="figcaption">설치 완료</div></div><p> </p>