Commercial support through order management from order entry to final delivery
•Lead the process innovation and projects •Plan and pro-actively manage the entire process of fulfilling a customer contract from Order Entry to ensure that customer requirements are met. •Establish and maintain communication with the appropriate individuals throughout the process (OTR Regional Mgr, Install Specialist, OTR Logistics, Installation coordinator, application coordinator, Finance, 6 Sigma...). •Order Entry and backlog quality. Implement changes as required for each project followed. Optimize Sales transfers. •Monitor the Customer Plan versus actual to pro-actively reduce Span in the Customer Order Fulfillment grounded on SCOT optimization. •Ensure orders validation, compliance and approvals before Order Entry. •Confirms customer requested date and Plan. The Backlog management •Own and update timely key dates using local operating mechanisms and reports. •Reviews Weekly Business Sales. •Set up contract review with Finance/OTR Regional Manager. •Give shipping and billing instructions in accordance with contracts terms and conditions. •Follow shipment, installation, application via reports. •Follow up on collections issues due to OTR. •Provide root cause on defect analysis. • Monitor and coordinate daily logistics traffic from warehouses.
•Business/Logistic degree. •7-10 years experiences in project management or order management. •Fluent English. •Customer Satisfaction Oriented. •Team player and people management experience. •Ability to use Systems and work in a matrix environment. •Good Understanding of the Operation & SCM process. •Proficient at understanding how the Order Configuration process works. •Proficient at understanding how the Order Entry and approval processes work through Cobra and the PjM Tool. •Ability to keep contract moving forward. •Good Product knowledge. •Excellent Verbal and written communication. •Green Belt trained. •ISO knowledge.