We are asking for so little and yet you continue to ignore the fan’s backlash against the company.
We understand the departing member will not return.
We understand that it is a personal matter and we don’t want to invade his privacy.
We were however shocked and dismayed that there was no clear official statement on any official SNS or even a press release.
There was ONE notice on the fancafe without a good translation into English. The bulk of the fandom is international and maybe ten percent of the fandom has a fancafe account. Most of the fandom only got secondhand stories from entertaiment news aggregates and fan translators. Meanwhile 8D put out mulitple notices meant only for Ultra lyOns about the fankit error. So we know you have the means to give us a real statement.
Worse the announcement asked us not to speculate, inviting anti fans to wonder what there is to speculate about! Predictably resulting in rumors across social media. No one with good public relations experience would have issued such a poorly crafted statement.
In addition a number of us were suspended for writing Love cheering messages on the fancafe simply thanking him for a job well done and wishing him luck - at a time when there was no announcement that this was forbidden and when he still had a presence on the fancafe. This was an unnessary insult to injury and again speaks to 8D’s clear lack of professionalism and poor customer service to the fandom.
Please issue a statement translated into English at the least letting us know when to expect resumed activities and that Love has indeed stepped away happily. Let us know he has recieved our messages of gratitude and support. Help us feel that our remaining members are in good hands with you. We want to give them all the support we can and then some. Please help us to do that. We are begging you.