<p><span style="color: rgb(51, 51, 51); font-family: dotum, 'Apple Gothic', sans-serif; line-height: 18px; font-size: 9pt;">Please do not reply to this email. This mailbox is not monitored and you will not receive a response.</span></p><span style="color: rgb(51, 51, 51); font-family: dotum, 'Apple Gothic', sans-serif; line-height: 18px;">Please log in to <http://channel.alibaba.com/complaint> to respond the case before the due date.</span><br style="color: rgb(51, 51, 51); font-family: dotum, 'Apple Gothic', sans-serif; line-height: 18px;"><br style="color: rgb(51, 51, 51); font-family: dotum, 'Apple Gothic', sans-serif; line-height: 18px;"><span style="color: rgb(51, 51, 51); font-family: dotum, 'Apple Gothic', sans-serif; line-height: 18px;">Dear <Hong Jiseung>,</span><br style="color: rgb(51, 51, 51); font-family: dotum, 'Apple Gothic', sans-serif; line-height: 18px;"><br style="color: rgb(51, 51, 51); font-family: dotum, 'Apple Gothic', sans-serif; line-height: 18px;"><span style="color: rgb(51, 51, 51); font-family: dotum, 'Apple Gothic', sans-serif; line-height: 18px;">Thank you for contacting Alibaba. I am sorry to hear that the products you received for <1116027795> are not to your satisfaction.</span><br style="color: rgb(51, 51, 51); font-family: dotum, 'Apple Gothic', sans-serif; line-height: 18px;"><br style="color: rgb(51, 51, 51); font-family: dotum, 'Apple Gothic', sans-serif; line-height: 18px;"><span style="color: rgb(51, 51, 51); font-family: dotum, 'Apple Gothic', sans-serif; line-height: 18px;">Based on the current evidence, your complaint is valid. Now we have 2 options for you. You can only choose one option. Please negotiate with seller and give us your option within 3 calendar days. If you two parties add the effective evidence during these 3 calendar days, we will remediate the case accordingly.</span><br style="color: rgb(51, 51, 51); font-family: dotum, 'Apple Gothic', sans-serif; line-height: 18px;"><span style="color: rgb(51, 51, 51); font-family: dotum, 'Apple Gothic', sans-serif; line-height: 18px;"> </span><br style="color: rgb(51, 51, 51); font-family: dotum, 'Apple Gothic', sans-serif; line-height: 18px;"><span style="color: rgb(51, 51, 51); font-family: dotum, 'Apple Gothic', sans-serif; line-height: 18px;">1. We suggest a refund of US$235, no returning goods. If you can't accept this refund amount, please negotiate with seller, or provide us with as much as evidence to remediate. Once there is more effective evidence provided, we have the right to remediate the order. . </span><br style="color: rgb(51, 51, 51); font-family: dotum, 'Apple Gothic', sans-serif; line-height: 18px;"><br style="color: rgb(51, 51, 51); font-family: dotum, 'Apple Gothic', sans-serif; line-height: 18px;"><span style="color: rgb(51, 51, 51); font-family: dotum, 'Apple Gothic', sans-serif; line-height: 18px;">2. Return for full refund. Please discuss with seller who will bear the shipping fee for returning. If seller agrees to bear the shipping back cost for you, please negotiate with him/her to transfer the shipping fee to you offline based on your agreement. AliExpress could only arrange the total amount of this order after seller receives the goods. Also we suggest you confirm‎ the shipping fee with the Post Office before you decide to return. If you choose this way, we will ask seller to provide the returning address.</span><br style="color: rgb(51, 51, 51); font-family: dotum, 'Apple Gothic', sans-serif; line-height: 18px;"><br style="color: rgb(51, 51, 51); font-family: dotum, 'Apple Gothic', sans-serif; line-height: 18px;"><span style="color: rgb(51, 51, 51); font-family: dotum, 'Apple Gothic', sans-serif; line-height: 18px;">Please be aware that the returning address must be confirmed or provided by seller. If you send it to a wrong place, you will be responsible for the loss.</span><br style="color: rgb(51, 51, 51); font-family: dotum, 'Apple Gothic', sans-serif; line-height: 18px;"><br style="color: rgb(51, 51, 51); font-family: dotum, 'Apple Gothic', sans-serif; line-height: 18px;"><span style="color: rgb(51, 51, 51); font-family: dotum, 'Apple Gothic', sans-serif; line-height: 18px;">Please response to this case and let us know your option within 3 calendar days, otherwise we will do as the suggestion we give and close this dispute directly.</span><br style="color: rgb(51, 51, 51); font-family: dotum, 'Apple Gothic', sans-serif; line-height: 18px;"><br style="color: rgb(51, 51, 51); font-family: dotum, 'Apple Gothic', sans-serif; line-height: 18px;"><span style="color: rgb(51, 51, 51); font-family: dotum, 'Apple Gothic', sans-serif; line-height: 18px;">If there’s any agreement reached with the supplier before this case is closed, please provide your supportive evidence on the complaint centre.</span><br style="color: rgb(51, 51, 51); font-family: dotum, 'Apple Gothic', sans-serif; line-height: 18px;"><br style="color: rgb(51, 51, 51); font-family: dotum, 'Apple Gothic', sans-serif; line-height: 18px;"><span style="color: rgb(51, 51, 51); font-family: dotum, 'Apple Gothic', sans-serif; line-height: 18px;">If you two parties have more evidence provided during these 3 calendar days, we will remediate the case without further confirmation. Hopefully you two parties reach an agreement and have more business cooperation in the future.</span><br style="color: rgb(51, 51, 51); font-family: dotum, 'Apple Gothic', sans-serif; line-height: 18px;"><br style="color: rgb(51, 51, 51); font-family: dotum, 'Apple Gothic', sans-serif; line-height: 18px;"><span style="color: rgb(51, 51, 51); font-family: dotum, 'Apple Gothic', sans-serif; line-height: 18px;">Your understanding and cooperation will be appreciated.</span><br style="color: rgb(51, 51, 51); font-family: dotum, 'Apple Gothic', sans-serif; line-height: 18px;"><br style="color: rgb(51, 51, 51); font-family: dotum, 'Apple Gothic', sans-serif; line-height: 18px;"><span style="color: rgb(51, 51, 51); font-family: dotum, 'Apple Gothic', sans-serif; line-height: 18px;">Best regards,</span><br style="color: rgb(51, 51, 51); font-family: dotum, 'Apple Gothic', sans-serif; line-height: 18px;"><br style="color: rgb(51, 51, 51); font-family: dotum, 'Apple Gothic', sans-serif; line-height: 18px;"><span style="color: rgb(51, 51, 51); font-family: dotum, 'Apple Gothic', sans-serif; line-height: 18px;">Cherry</span><br style="color: rgb(51, 51, 51); font-family: dotum, 'Apple Gothic', sans-serif; line-height: 18px;"><span style="color: rgb(51, 51, 51); font-family: dotum, 'Apple Gothic', sans-serif; line-height: 18px;">AliExpress Case Management Team</span><br style="color: rgb(51, 51, 51); font-family: dotum, 'Apple Gothic', sans-serif; line-height: 18px;"><br style="color: rgb(51, 51, 51); font-family: dotum, 'Apple Gothic', sans-serif; line-height: 18px;"><span style="color: rgb(51, 51, 51); font-family: dotum, 'Apple Gothic', sans-serif; line-height: 18px;">Please note that when you cancel the claim, we will assume you agree to release the payment to the seller.</span><div><font color="#333333" face="dotum, Apple Gothic, sans-serif"><span style="line-height: 18px;"><br></span></font></div><div><font color="#333333" face="dotum, Apple Gothic, sans-serif"><span style="line-height: 18px;">--------------------------------------------------------------------------------------</span></font></div><div><font color="#333333" face="dotum, Apple Gothic, sans-serif"><span style="line-height: 18px;"><br></span></font></div><div><font color="#333333" face="dotum, Apple Gothic, sans-serif"><span style="line-height: 18px;">대충 보니까 내가 제출한 증거가 불충분하니</span></font></div><div><font color="#333333" face="dotum, Apple Gothic, sans-serif"><span style="line-height: 18px;">235달러 부분 환불은 못하니 물건을 반품 전액 환불을 받아라</span></font></div><div><font color="#333333" face="dotum, Apple Gothic, sans-serif"><span style="line-height: 18px;">배송료는 판매자 부담이니 판매자와 협의해라...</span></font></div><div><font color="#333333" face="dotum, Apple Gothic, sans-serif"><span style="line-height: 18px;"><br></span></font></div><div><font color="#333333" face="dotum, Apple Gothic, sans-serif"><span style="line-height: 18px;">이런 뜻인가요?</span></font></div><div><font color="#333333" face="dotum, Apple Gothic, sans-serif"><span style="line-height: 18px;"><br></span></font></div><div><font color="#333333" face="dotum, Apple Gothic, sans-serif"><span style="line-height: 18px;">젠장 100만원짜린데...</span></font></div><div><font color="#333333" face="dotum, Apple Gothic, sans-serif"><span style="line-height: 18px;"><br></span></font></div><div><font color="#333333" face="dotum, Apple Gothic, sans-serif"><span style="line-height: 18px;">이거 다시 중국으로 보내기도 절라 번거러운데..걍 깍아서 주지....<br></span></font><p><br></p></div><p><br></p>
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그럼 부분환불 받을꺼면 어떻게 하란 말은 없나요? 사이트도 이상하고..ㅠㅠ
그 뜻 맞음... 235불 부분환불과 상품을 가지는것.. 아님 통째로 다시 보내든가.. 3일안에 하래여~ ㅋㅋ
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숏타임 235불인데 포주한테 지불하래요