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서류접수기간 |
2013년 07월 23일(화)부터 채용시까지 마감일은 기업의 사정으로 예고없이 변경 가능성이 있습니다. |
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Technical Customer Service
1. Position Description/Requirements
- Technical customer service specialist This position receives and processes customer technical inquiries via phone,
e-mail & ”live-chat” and establishes relationships with technical service, sellers/traders, global marketers and
distributors.
- In this role, the employee utilizes product knowledge for making product recommendations, troubleshooting
application, process, and/or product issues, making competitive cross references, providing web assistance and
product data to assist customers with fluids, silanes, emulsions, sealants, and rubbers.
- This position serves as the technical liaison between current/future customers and Dow Corning. In this role,
the Technical Customer Service employee captures, qualifies or successfully hands off sales opportunities to others
in sales and/or channel.
- Employees at the specialist level have depth and breadth of expertise in one or several aspects of the function.
Such employees may lead or participate in broad based 'improvement' projects related to functional processes.
Employees at these levels have the ability to interpret and analyze internal and external data/issues and then
formulate solutions to issues and problems. Sound business acumen and knowledge of Dow Corning processes is
now evident. Leadership skills are becoming increasingly evident throughout these levels; and accountability
for multiple goals/objectives is common.
2. Knowledge/skill
- Understand and apply product line strategies : Works to builds knowledge of DC businesses & strategies and is
able to apply them in every customer interaction.
- Web savvy : Heavy web orientation for added efficiency gains
- Technically competent: Competent in DC/Xiameter products and applications, knowledgeable in competitive product
information, across several product lines.
- Customer Focus: Takes responsibility for consistently achieving customer satisfaction
3. Education/Experience
- Bachelor’s Degree in Chemical engineering, material science or other engineering.
- Fluent in English/Korean
- Knowledge and proficient skill level in Microsoft Outlook, Word, PowerPoint, Access, and Excel.
- Expertise, training, and/or experience using various data bases(TIC, Portal, SAP, CRM, BW, MSDS, PDM).
- 1-2 years experience working in a technical area or customer facing area is preferred.
- Expertise, training, and/or experience in chemistry(preferable silicone chemistry).
4. Additional Information
- We offer a competitive compensation based on skill and experience as well as a flexible benefits package.
- Education must be from an accredited institution or global university equivalent.
- Dow Corning is an Equal Opportunity Employer M/F/D/V.
5. 접수기간 및 접수방법
1) 접수기간
- 2013년 07월 23일 (화) ~ 채용시 까지
2) 접수방법
- 당사 홈페이지 접수 이용
제목 | 구분 | 마감일 | 조회수 |
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Technical Customer Service | ![]() |
2033-01-01 (토) | 7 |
Electrical Engineer | ![]() |
2033-01-01 (토) | 13 |
Sales Development Electronics | ![]() |
2033-01-01 (토) | 9 |
홈페이지 지원 | ![]() [홈페이지 지원하기] 버튼을 누르시면 회사 홈페이지로 이동합니다. |
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대표전화 | 02-6411-7600 | 대표팩스 | 02-6411-7800 |
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매출액 | 4,367억 6,100만원 | 회사설립일 | 1983.11.05 |
회사주소 | (135-729) 서울 강남구 삼성1동 159-1 무역센터트레이드타워 16층 | ||
홈페이지 | www.dowcorning.co.kr/ |
인턴비 | 초대졸초임 | 기준년도 | 대졸초임 | 상여금 | 월급날 |
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-- | -- | 2011 | 3,000 | -- | -- |
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