＜OEC Group – Global Logistics Performers＞ 채용공고 - Customer Care Specialist, Ocean & Air Import Coordinator 직원을 모집합니다!

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업소명 및 지역: OEC Group – Global Logistics Performers

업소 공식 연락처 : 905-507-1198 (ext. 240)    www.oecgroup.ca

문의 개별 연락처 : kevin.jang@oecgroup.ca

최소(시작) 시급 : (인터뷰후 추후 결정)

-Speaks fluent English

-경력자 우대 (min. 1-2 years of freight forwarding experience)

-Located in Mississauga (near Hurontario and 401)

Please send your resume to kevin.jang@oecgroup.ca

Customer Care Specialist

MAIN RESPONSIBILITIES
·      Work closely with the sales team to acquire and retain customers
·      Maintain and improve customer relationships
·      Perform regular follow-up calls on updated pricing quotes
·      Follow up on sales leads
·      Actively and consistently promote all products and services of the Company
·      Assist in improving sales program, products and services of the Company
·      Answer customer inquiries on available supply chain solutions
·      Record and resolve complaints, or, escalate to appropriate department
·      Update and maintain customer profiles
·      Prepare timely and useful reports on sales calls for management, using OECs’ CMS software.
 
SKILLS AND EXPERIENCE REQUIREMENT PROFILE
·      Strong communication skills
·      Strong persuasive abilities
·      Enthusiastic and result driven
·      Ability to apply efficient prospecting methods for clientele development
·      Strong organization skills
·      Knowledge of Windows based programs required: general computer literacy including Lotus notes, Excel, Word, PowerPoint and CMS (Customer Management System)
·      Must be willing to learn and grow in this position
 
This position is for someone looking for a career and not a job, it is a stepping stone for many more opportunities in an ever growing company in a thriving global industry.
  

Ocean & Air Import Coordinator

MAIN RESPONSIBILITIES
-Handling Ocean  & Air Import freight files.
-Shipment delivery arrangements and planning
-Verification of OBL, AWB & Payment requirements prior to shipment release
-Read, monitor and respond promptly to all incoming communications (clients and other business partners-domestic and overseas) in order to properly manage and control daily operational issues
-Verify bookings and get appropriate approvals before relaying information overseas
-Booking of cargo with transport companies
-Guaranteeing and billing of storage/demurrage for approved accounts
-Responsible to ensure the approval of supplier's invoices and verifying overseas agent's remittance on a timely basis
-Responsible for resolving in a diligent and business efficient
manner customer complaints and implement measures to prevent their frequency and recurrence
-Responsible to resolve internal and operation problems on a diligent and business efficient manner in order to prevent service deficiencies and/or customers' dissatisfaction
-Improve on an ongoing basis internal systems and procedures in order to favor customer service and department internal efficiency.
-Other tasks and duties assigned from time to time.
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POSITION REQUIREMENTS
-Minimum two (2) years experience in similar position with an International Freight Forwarding organization
-Strong people skills
-Good Communication skills and customer service oriented
-Ability to set priorities and organize workload assigned in an efficient manner
-Good Computer skills
-Able to work under pressure