CS의 중요성을 여행사들이 인지하기 시작했다.
모두투어는 앞으로 고객중심의 서비스 제공에 더욱 힘쓰고자 전사적으로 전화 응대 멘트를 통일해
고객만족에 한걸음 더 나아갈 것을 밝혔다.
고객 중심적이면서 발음상 편리한 “정성을 다하는 모두투어 OOO입니다”라는 멘트를 지난 17일부터 사용하기 시작했다.
보다 적극적인 활용을 위해 전화 응대 멘트가 적힌 작은 알림판을 제작해 전 직원의 전화기 옆에 부착했다.
이는 고객만족 서비스를 위해 전화응대 같은 작은 일부터 모두가 실천해 나가자는 취지다.
투어2000도 고개서비스를 강화하기 위해 실시한 고객상담 친절 베스트 직원에게 포상을 실시했다.
고객 상담시 신속한 응대, 친절한 설명, 정확한 정보제공 등
항목을 성실하게 이행한 직원을 각 부서 팀장을 통해 추천 받은 결과, 유럽팀 김현아 대리가 선정됐다.
레드캡투어가 고객만족 활동의 일환으로 지난 17일, 6개 협력업체 가이드포상을 진행했다.
협력업체 가이드포상은 레드캡투어에서 시행하고 있는 다양한 CS프로그램 중 하나로,
현지 행사 중 상품 만족도에 가장 큰 영향을 주는 핵심요소인 가이드의 서비스 품질을 개선시키기 위해 시행되고 있다.
대상자는 3개월 이상 레드캡투어와 함께 한 협력업체 소속의 가이드로,
상반기동안 레드캡투어를 통해 여행을 다녀 온 고객들의 평가를 기반으로 공정하게 측정했다.
지난해 선정된 바 있는 중국지역 협력 업체의 경우 “가이드뿐만 아니라 협력업체 자체에서도
소정의 금액지원을 함께 진행해 현지 가이드에게 긍정적인 구전효과를 가져왔다”며
“나아가 고객만족을 통한 쇼핑과 옵션부분의 개선도 이뤄진 바 있다”고 협력업체 가이드에 대한 포상을 긍정적으로 평가했다.
한편 이번에 포상을 받은 우수가이드가 소속한 협력업체는 ▲아이투어(조한준 소장) ▲뉴차이나(최창익 소장)
▲미래재팬(이순애 대표) ▲일본 제이제이투어(황민수 소장) ▲다이이치투어(강성태 차장) ▲투어넷엔터프라이즈(이상철 팀장)
이상 6개다.
정진억 레드캡투어 CS마케팅팀 차장은 “CS 지원 프로그램을 좀 더 체계적으로 정립해
올해 10월경, 협력업체 가족들을 위한 CS교육 프로그램도 진행할 예정이다”며
“협력업체와 함께 여행업계 선도를 위해 지속적으로 우수 협력업체 및 가이드의 동기부여 기회를 마련하겠다”고 밝혔다.
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신문으로 바로가기...
http://www.gtn.co.kr/readNews.asp?Num=42289
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여행통님~
양손 가지런히 모아 조신한 모습으로 찍으신 사진발 짱~ 입니다요...ㅎㅎㅎ
첫댓글![축하](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon2_48.gif)
드립니다.... 한턱 쏴![~](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon28.gif)
![~](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon28.gif)
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![~](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon28.gif)
요
허걱~~
축하! 축하!!! 한턱 쏘시죠!!! ㅋㅋㅋ
이거![~](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon28.gif)
![~](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon28.gif)
쏘는 분위기로 몰고 가시는건가요![?](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon59.gif)
..![ㅋ](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon25.gif)
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![ㅋ](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon25.gif)
오![!](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon54.gif)
.... 신문에도 나시고....^^ ![축하](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon2_48.gif)
드려요.....^^
야~ 축하합니다. CS의 중요성으로 여러 이벤트도 하시고 좋은 정보도 주시고 ㅋㅋ
제 머리카락 수가 급격히 줄고 있습니다요![~](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon28.gif)
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저희교회 여자권사님 보니까 암웨*에서 나오는 샴푸 효과 좋던데요![?](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon59.gif)
![ㅋ](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon25.gif)
훤하던 앞통수가 북실북실![ㅋ](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon25.gif)
![ㅋ](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon25.gif)
영업사원같네![ㅋ](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon25.gif)
인연이라면님![~](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon28.gif)
정말 효과가 좋아요...![?](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon59.gif)
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제가 요즘 머리카락이 너무 빠져서 엄청 고민이거든요... 지금 머리숱이 반밖에 안 남았어요...![ㅠㅠ](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon29.gif)
![ㅠㅠ](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon29.gif)
네/그 권사님은 정수리쪽이 훤했는데,,샴푸쓰면서 정수리가![까칠](https://t1.daumcdn.net/cafe_image/pie2/texticon/texticon118.gif)
![까칠](https://t1.daumcdn.net/cafe_image/pie2/texticon/texticon118.gif)
해서 보니까 머리카락이 나오고 있더래요..지금은 북실![ㅋ](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon25.gif)
![ㅋ](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon25.gif)
영업하시는분은 아니구요![ㅋ](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon25.gif)
특이한경운가;
시상금 $300 받았는데 이번 사이판 출장때 제돈 $200 보태서 $500 시원하게 쏘고 왔습니다...^^
뭐시라... 왜...![?](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon59.gif)
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Why...![?](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon59.gif)
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울모자한테는 안 쏜겨...![?](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon59.gif)
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오늘 일찍 들어와서 쏘![삼](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon17.gif)
... ![치킨](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon2_49.gif)
에 골뱅이 무침 먹고 싶으니까...![^.^](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon30.gif)
안그러면 번호키 비번 ![확](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon2_56.gif)
![~](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon28.gif)
바꿔 버릴테니까...![ㅋ](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon25.gif)
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이런걸...보고 배보다...배꼽이 더 큰격이라 일컫는거겠죠..![ㅋ](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon25.gif)
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여튼 통님 햇살님께 안 쏘시면......귀가 못하시겠습니다. ![ㅋ](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon25.gif)
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암요![~](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon28.gif)
암요![~](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon28.gif)
한턱 안 쏘면 절대![~](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon28.gif)
절대![~](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon28.gif)
절![~](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon28.gif)
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대![~](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon28.gif)
집에 못 들어 오죠...![ㅋ](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon25.gif)
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![ㅋ](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon25.gif)
그럼 찜질방으로 갈려나...![?](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon59.gif)
![?](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon59.gif)
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정답은 저랑 밤새 술 먹습니다....![ㅋ](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon25.gif)
![ㅋ](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon25.gif)
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ㅋㅋㅋ 찌부장님 말이 정답입니다!!!
우왕 멋져요-! 한턱쏘세요 ㅋㅋㅋㅋㅋㅋㅋㅋ
이거이거 자꾸 분위기가 쏘는 분위기로![~](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon28.gif)
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아... 그런건가요![?](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon59.gif)
일단 쏘는건 생각 해 봐야 되겠는걸요..![ㅋ](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon25.gif)
![ㅋ](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon25.gif)
우![와우](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon2.gif)
와![~](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon28.gif)
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![완전](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon35.gif)
멋집니다![~](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon28.gif)
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^^
쑥쓰![~](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon28.gif)
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인물도 제일 훤![~](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon28.gif)
하시고![!](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon54.gif)
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제일 신뢰가는 인상이시고![!](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon54.gif)
![~](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon28.gif)
멋져요![!](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon54.gif)
![!](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon54.gif)
![축하](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon2_48.gif)
드려요![~](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon28.gif)
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에구... 칭찬 들으니 몸둘바를![~](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon28.gif)
![~](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon28.gif)
쿨럭![~](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon28.gif)
![~](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon28.gif)
우왕~~~ 어쩜 새색시같이 저런 조신한 포즈를!!!! 축하드립니다!! ^^
역시 인상 좋으시고 눈에![확](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon2_56.gif)
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![~](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon28.gif)
들어오시는군요^^ ![ㅋ](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon25.gif)
![ㅋ](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon25.gif)
![축하](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon2_48.gif)
요^^
진심으로 축하드려요...조만간 인상 좋으신 여행통님. 직접 뵙기를 기대해 봅니다
아.. 저두요... 기대 됩니다.
오...이렇게 유명하신분을.....인물도 제일 훤하시고 22222 (이벤트 가산점 없나요 ^^) 정모때 한턱쏘세요
자꾸 쏘라고 하시면 감점 있습니다..
진짜![축하](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon2_48.gif)
드려요.....^^
이크.... 감사 드려요...
신문출연하셨네요. 축하드립니다. 나날이 발전하는 여행통의 모습을 보네요... ^^
음 축하드립니다...제가 얼굴을 몰라 그저 짐작만....^^;
어떤분으로 짐작하고계세요![?](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon59.gif)
![ㅎㅎ](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon70.gif)
궁금![ㅋ](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon25.gif)
![ㅋ](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon25.gif)
통님은 오른쪽에서 세번째에 계세여![~](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon28.gif)
![ㅎㅎ](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon70.gif)
아.....글쿤여...손을 가지런히 모은 네분중 한분일터인디....이리저리 짐작컨데 인연님 말씀하신 분 같긴 한데...또 주최측 포스가 느껴져서 아닌가 싶기도 하고 그랬네요...^^:
주최측 포스...![ㅋ](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon25.gif)
![ㅋ](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon25.gif)
![ㅋ](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon25.gif)
댓글보고 다시 사진보니 살짝 그런삘![~](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon28.gif)
풍기네요...![ㅋ](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon25.gif)
![ㅋ](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon25.gif)
![ㅋ](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon25.gif)
(반소매 흰셔츠에 핑크 넥타이 맨 분이 여행통님이세요...![^.^](https://t1.daumcdn.net/cafe_image/pie2/texticon/ttc/texticon30.gif)
)