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Shipping methods and fees
Online Purchase Information
Revised as of 14 November 2007
This Online Purchase Information governs purchases made through the Gucci.com US website.
For Product or Online Order related inquiries please contact us at 877.482.2430 or via email at assistance@us-onlineshopping.gucci.com.
Please note we are available Monday-Friday from 8AM-8PM(EST) and Saturday 9AM–6PM(EST), excluding holidays.
Gucci offers a repair service for Gucci products purchased from a Gucci Authorized point of distribution. Products may be brought to any authorized point of distribution in the U.S. or mailed to the appropriate address below:
Handbag, Shoes, Jewelry and Luggage Repairs
Attn: GAI Fashion Repairs
50 Hartz Way Secaucus, New Jersey 07094
ClientServices-USA@us.gucci.com
tel 800.234.8224
Sunglass Customer Service
Safilo Group
801 Jefferson Road
Parsippany, NJ 07054
tel 800.850.3919
Timepiece Repairs *
Eastcoast:
RLH Service Center
4 A Elmer St
Madison, NJ 07940
tel 973.360.0907
IL, MO, IA, WI, MN, OH, KY, MI:
Glezer Kraus
6677 N. Lincoln Ave
Lincolnwood, IL 60712
tel 847.673.8050
TX, NM, AR, OK, KS, CO:
Atelier
5444 Westheimer STE 1550
Houston TX 77056
tel 713.965.9209
CA (southern), NV, AZ, UT:
West Coast Watch
2566 Overland Ave
Suite 680
Los Angles CA 90064
tel 310.202.1111
tel 310.202.2313
CA (northern), OR
Robert Guenther Service
210 Post Street #802
San Francisco, CA 94108
tel 415.433.2874
WA, ID, WY, ND, SD, NE
The Watchworks
603 Stewart Street, Suite 915
Seattle, WA 98101
tel 206.682.7467
Please enclose a detailed repair request, your contact information, and original sales slip*. We recommend that you package the item securely and ship it via insured mail. Please allow 2-4 weeks for a repair assessment. Detailed repair information and repair charge estimate will be sent to you once the assessment has been completed.
*For timepiece repairs, please also include your limited timepiece warranty card. Please refer to our timepiece warranty.
For online purchases, Gucci will accept merchandise in its original condition for a full refund/exchange when accompanied by the original sales slip. We will not accept merchandise that has been worn, used, altered or damaged. Returns/Exchanges will be processed within 7-10 business days of receipt. Refunds may only be issued in the same form as was utilized for payment. Full-priced merchandise must be returned/exchanged within 30 days from date of delivery; however, sale merchandise must be returned/exchanged within 10 days of delivery. Online orders may be returned/exchanged in any of our US Gucci boutiques. However, online purchases may not be returned/exchanged at Gucci outlet stores, department stores or other wholesale distributors. Please note that shipping costs will not be subject to refund and that a different return policy may be applicable for in-store purchases.
Easy-to-follow instructions for returning/exchanging merchandise are included with each shipment. Every effort will be made to ensure a prompt refund or exchange and an email notification will be sent once the return/exchange has been processed.
We recommend shipping returned merchandise via UPS or insured parcel post for tracking purposes and that a customer request adequate insurance to cover the purchase price of the shipment. Gucci will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled.
Certain items are shipped with a return/exchange tag attached.
Returns and exchanges on these specific items will only be honored if the label remains intact and the return instructions above are followed.
We reserve the right to refuse return of any merchandise that does not meet the above return requirements in Gucci’s sole discretion.
The exchange of an item purchased on Gucci.com, involves an easy two step process. First, please begin by making an online selection to identify and to purchase the replacement item. Second, return the original item by following the steps outlined in the previous section. Please note that the returned item must be received by Gucci in original condition and that new orders are subject to Gucci having available merchandise on-hand. Shipping charges for any returned item(s) are the client’s responsibility. Please contact Gucci at assistance@US-onlineshopping.gucci.com to ensure that you do not incur an additional shipping fee on the replacement item. Your exchange item(s) will be sent to you via UPS ground at no additional cost.
In accordance with applicable laws in the United States governing the purchase and sale of special goods made to order, withdrawals, cancellations, exchanges or returns are not accepted for orders of customized products such as, for example, those with the client’s initials engraved on the product. The client is advised that images, photographs and samples of the engraving may differ from the appearance of the actual product.
For security reasons, Gucci online purchases will require an adult signature upon delivery. In addition, purchases may not be shipped to P.O. boxes or APO/FPO addresses, which are not available through UPS.
All purchases are shipped via UPS. To estimate the total delivery time for your purchase, please allow up to two business days to process your order for shipment, in addition to the time indicated by your preferred shipping method (i.e. UPS next day, two day, ground). Orders are processed and delivered Monday through Friday, excluding holidays. Gucci cannot be responsible for unanticipated delays.
Mainland U.S. | |
Next Day | $35.00 |
two-day | $25.00 |
ground | free |
Alaska, Hawaii, Puerto Rico* | |
Next Day | $35.00 |
two-day | $25.00 |
*ground not available |
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. In addition, we will email a delivery confirmation once we receive notification from UPS that your purchase has been delivered.
If you are not completely satisfied or if there is a discrepancy with your order, please retain all documentation and packaging and contact us immediately by sending an email to assistance@us-onlineshopping.gucci.com
Depending on availability, purchases may be made either directly through Gucci.com or through the assistance of our online personal shoppers. Online purchases from this section of the website may be made by residents of the U.S., for delivery to clients in the U.S. , including Alaska, Hawaii and Puerto Rico. We are unable to deliver online purchases to other places at this time, but invite our clients to visit a Gucci store.
If you wish to cancel or modify your order, please send an email as soon as possible to assistance@us-onlineshopping.gucci.com. We will make every effort to accommodate your request. However, once an order has been submitted we cannot guarantee the purchase can be cancelled or modified. Once you have received your online order, please refer to our return instructions included with your shipment. If you would like to purchase a different product, please visit our website or contact a Gucci online personal shopper via email at assistance@us-onlineshopping.gucci.com.
Gucci products available for purchase online include handbags, wallets, shoes, luggage, jewelry, timepieces, gifts and ready to wear. All products are subject to availability; and we reserve the right to limit the quantity of products we supply; supply only part of an order or to divide up orders. We also reserve the right to alter the terms or duration of any special offers or sale promotion. We will inform you if we are unable to fill your order. Each client may make online purchases of up to four items per style.
Prices displayed on the Gucci website are quoted in U.S. dollars. While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat the order as cancelled.
Title to products you order on this website and risk of loss or damage to products, passes to you upon delivery, provided that we have received payment in full for the products.
Gucci online offers price adjustments for online purchases on first markdown only. Specifically, if an item has been reduced from its full price, we will credit you the difference. A price adjustment request must be made within 10 days of the order date for the price adjustment to be honored. Please contact us by sending an email to assistance@us-onlineshopping.gucci.com. We will refund the adjusted amount in the original form of payment. Please note that a different price adjustment policy may be applicable for in-store purchases.
Gucci accepts the following forms of payment for online purchases:
The transaction will be charged to your credit card only after we have verified your card details, received credit authorization and confirmed stock availability, and your order is ready to be shipped. Your credit card will not be charged at the time you submit your order but will be authorized for $0.00 or $1.00 for verification purposes.
Gucci charges state, local and county taxes on online transactions, as required by applicable laws.
Please note that your on-screen transaction total reflects estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated tax.
Full-priced Gucci products purchased from Gucci online may be taken, along with the original sales slip, to a Gucci boutique for complimentary alteration service. For a complete listing of all Gucci boutiques in the U.S., please click on the Store Locations link located on the homepage of our website.
We guarantee the authenticity of all products purchased through Gucci online.
Gucci products are crafted with the highest quality materials, design and workmanship. All Gucci products are made in Italy, except timepieces, which are made in Switzerland.
A limited warranty card and booklet is accompanied with each Gucci timepiece purchase. Warranties are valid for a period of two years. Our limited warranties cover all manufacturing and mechanical defects, excluding malfunction or deterioration resulting from accidents or negligence. Authorized Gucci service centers listed in the warranty booklet will, at their discretion, repair or replace any component needed to restore the timepiece to full working order. Complete warranty information is provided in the warranty booklet upon purchase.
Products purchased from Gucci online arrive suitable for gift giving. Products are tissue wrapped and enclosed in a signature Gucci gift box that is tied with a Gucci satin ribbon. Gucci gift boxes are only available for products 18" x 18" x 8" and smaller. For larger items, we will include a signature Gucci gift bag with your shipment.
Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice.
Consult a personal shopper Or call 877.482.2430
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