1. 모집분야 및 요건
모집부문 |
Microsoft Platform Server 기술지원 엔지니어
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담당업무 |
• Provide telephone and electronic support to customer by answering inquires and assisting customer incidents on a daily basis • Utilize effective verbal/written skill to communicate with customer, Customer Service Support (CSS) engineers and appropriate subsidiary staff via electronic correspondence or telephone • Solve complex level of problems, involving broad, in-depth product knowledge or in-depth product specialty redirected by CSS • Provide solutions that satisfy customers which will involve handling difficult situations (complaint handling, sensitive customer, mission critical) • Meet service delivery guidelines within the principles of the Customer Focused Culture • Take an active role in challenging and suggesting enhancements on existing processes and workflows • Demonstrate the ability to handle any support situation that arises, including but not limited to: the ability to utilize company-wide resources to resolve a customer issue • Use sophisticated tools to analyze complex problems and develop solutions to meet customer needs. This may involve writing code for workarounds
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지원요건 |
• Bachelor’s Degree in Computer Science or equivalent experience in related field • 1-3 years of related experience in IT industry is required • MCSE is strongly preferred • Superior problem solving and troubleshooting skills at the System Engineer level; exceptional customer service, overall communication and technical writing skills • Must possess the ability to work independently with minimal management supervision and as part of nationwide team of engineers • Ability to apply technology to improve existing products and systems at customers and for internal use • Ability to actively participate in team support by proposing and implementing solutions • knowledge in Windows NT and Windows 2000 Active Directory design and deployment, Windows Load Balancing, DNS, DHCP • Ability to learn new technology at a rapid pace • Strong Communication skills • Experience with customer service
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2. 모집기간 : 2009. 4. 27 (월) 접수분까지
3. 처우사항
• 근무시간 : 평일 09:00~18:00, 주 5일제 • 근무장소 : 서울시 강남구 포스코빌딩 • 급여내용 : 연 3,000~3,500만원 (경력에 따라 협의) • 소속직군 : CIC코리아 소속 파견 계약직 • 복리후생 : 하계특별휴가 등 각종 휴가, 경조사 지원, 선택적복리후생제도 (학자금, 의료비 등)
4. 전형방법 : 서류전형 → 1차면접 → 2차면접 → 신체검사 → 확정 및 교육
5. 제출서류
• 입사지원서 및 자기소개서 1부 (아래의, 당사 소정양식으로 제출가능합니다.) • 기타 서류 (경력증명서 등)는 최종 합격후 제출하시면 됩니다. •
[☜ 지/원/합/니/다 아이콘을 클릭시, 지원서 다운로드 가능]
6. 접수방법
• E-mail 또는 우편 접수 ※ E-mail 접수 : recruitcick@cicservice.com ※ 우편 접수 : 서울 서초구 잠원동 37-9 논현빌딩 10층 인사팀 (마감일 도착분에 한함) • E-mail 접수시, 파일명은 “지원분야-성명”으로 기재부탁드립니다.
7. 기타사항
• 궁금하신 사항은 아래 인사팀으로 문의하시거나, 당사 홈페이지를 참조바랍니다. • 문의전화 02-2086-8025 • 홈페이지 www.cicservice.com / www.trans-cosmos.co.jp
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