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BRISBANE (BNE) State of Queensland |
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B. AIRPORT NAME |
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Brisbane International Airport |
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10 kms/6.2 miles from centre of Brisbane. |
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C. LOCAL TIME |
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GMT + 10 |
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D. FLYING TIME |
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HKG-BNE approx. 8.35 hours |
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E. STATION CONTACTS |
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General Manager South West Pacific |
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Mr. Richard Cater |
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Tel : 61 - 2 99315610 |
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CX Airport Services Manager |
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Mr. Neil NASH |
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Tel : 61 7 3860 4455 / 61 7 3860 6770 |
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Mobile : 0438747028 |
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Residence : 61 7 3350 5120 |
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Airport Services Supervisor |
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Mr. Greg Hall |
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61 7 3860 4455 / 61 7 3860 6770 |
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Fax : 61 7 3860-4545 |
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Mobile : 0438747034 |
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F. HANDLING AGENTS |
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OPS/Movements/Qantas Airways Ltd Tel : 61 7 3307 9000 |
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Crewing/ CX Tel : 61 7 3860 4455 / 3860 6770 |
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Catering Qantas Tel : 61 7 3867 3218 |
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G. AVERAGE TEMPERATURES |
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Average temperatures in centigrade |
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JAN FEB MAR APR |
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29 - 31 20 - 29 19 - 28 16 - 26 |
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MAY JUN JUL AUG |
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13 - 23 11 - 22 20 - 29 10 - 22 |
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SEP OCT NOV DEC |
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13 - 24 16 - 27 18 - 28 19 - 29 |
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H. ELECTRICITY |
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240 volts |
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I. CURRENCY |
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Australian Dollars (AUD) Maximum import/export AUD 10,000 for Crew. |
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With immediate effect any person who carries Australian and/or foreign currency into or out of Australia to a value of AUD10,000 or more is required to submit a written report to the Customs Officer. Failure to submit the report can lead to severe penalties and forfeiture of the currency which includes coin and paper money of Australian or a foreign country. |
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J. TRANSPORT |
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Gold Club Travel |
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Mobile Phone : 04152 19442 |
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Traveling time from Airport to Hotel approx. 35 - 45 min. |
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K. MEDICAL FACILITIES |
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Dr. Greg Cunningham |
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Clinic Address : 41 Nudgee Road, Hamilton, |
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Briston, Queensland 4007. |
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Tel : 61 - 7 - 3268 - 7411 |
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Fax : 61 - 7 - 3868 - 2063 |
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Clinic Hours : Mon - Fri - 0730L - 1800L |
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Please contact the clinic and make an appointment for consultation. CX Benefit Card to be presented upon consultation. |
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All crew illness must be reported to CX Airport Services Manager |
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Tel : 61 7 3860-4455 |
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Dentist: |
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Mr. Con Maroudas |
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Suite 108, Silverton Place Ground Floor, |
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101 Wickham Terrace, Brisbane QLD 4000. |
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Tel : (617) 3832-5744 |
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(Emer) : 0412-732-154 |
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K. MISCELLANEOUS |
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1. Only postcards can be accepted for posting in Brisbane. Acceptance of passenger's letters to mail within Australia is now banned due to security reason as well as an Australian Customs restriction. Please do advise all passengers giving you letters to post that it will be on the next flight to HKG where it will be mailed. |
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2. RETURN / RETRIEVAL OF BABY STROLLERS : |
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- Baby strollers cannot be returned to passengers at L1 or L2 on arrival BNE due to special security and physical constraints. If manpower permits, it may be available at aerobridge landing. |
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- It is also standard procedure for BNE station to telex downline port to return said item to pax at L1 or L2 if advised to do so. |
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Note: For HKG Only : Passengers who wish to retrieve their baby strollers at the aircraft will be informed to disembark last by our ground staff. This will provide enough time for the stroller to be brought up from the apron and reduce any inconvenience and waiting time of the passenger at the jet-bridge. |
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3. MOBILE PHONES RESTRICTION UPON ARRIVAL IN AUSTRALIA |
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Australian Customs have requested to advise all pax and crew members that the usage of mobile phones within the Customs area in all Australian ports are prohibited. Mobile phones may only be used after all border agency processs have been completed and pax/crew members are within the public area of the terminal building. |
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M. OUTPORT PERSONAL SECURITY |
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1. All crew are advised to exercise extreme care and caution at all times, when at outport. It is recommended that all crew members take special care of their personal security particularly when on duty. Please do not travel alone without your travel plans being known to your family / colleague. Also please consider pairing yourself with a colleague should you leave the hotel whilst on overnight pattern. |
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2. Crew Members are reminded not to leave crew bags unattended in public areas at all times. |
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Novotel Hotel |
200 Creek Street Brisbane, |
Queensland 4001 |
Australia. |
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Tel : (61 7) 3309-3309 |
Fax : (61 7) 3309 3308 |
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There will be no surcharge for crew family members sharing the same room (maximum 3 people). |
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Tippings at your own discretion. |
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REMOVAL OF HOTEL PROPERTIES |
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Amenities placed inside the rooms are for your usage during your stay only. If you wish to remove any particular items, please do check with the hotel that it is permitted to do so. Any unauthorized removal of hotel properties wil be reported to the Company. The Company views these matters seriously and severe disciplinary action will be taken against those involved. |
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HOTEL HOUSEKEEPING |
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1. Safe deposit boxes are available. PLEASE do make use of them. |
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2. Smoking is porhibited in "Non-smoking" rooms. Violators may be subject to cash penalty. Smokers should request for "Smoking" rooms if intending to smoke in-room. |
(Note : As per contractual agreement the hotel is to provide 80% non-smoking rooms and 20% smoking rooms for cabin crew.) |
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3. Crew members are not permitted to cook meals in their hotel rooms with the exception in hotels where cooking facilities are provided. The Company views this practice very seriously and if damage results because crew have ignored this, the person(s) concerned would be liable for dismissal. (Cash penalty may also be imposed by the hotel if damage is done to room.) |
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iCONNECT VIA HOTEL INTERNET ACCESS |
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Crew members are able to access the company website via the computers provided by the Hotel with the following arrangements. |
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- Hotel shall offer complimentary internet access service available in Business Centre for all CX crew and staff. |
- Usage of in-room internet access shall be charged at published rate |
- 3 computers available in Business Centre which is opened for 24 hours daily |
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NOTE : Where there is only one computer available, priority should be given to Capt/ISM to complete their reports if required. |
Crew members to be considerate on the duration of usage especially when there are others waiting in line to use the computers. |
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**For further information, please click 'iConnect Chart** |
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Reminder : iConnect service is provided for Cathay's employee and the purpose of conducting the company's business, staff must follow any applicable laws and company's internal policies. |
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HOTEL DISCOUNT |
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- Full buffet breakfast at AUD 8.00 |
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- Complimentary use of outdoor lap pool, gymnasium & sauna |
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- Complimentary use of safe deposit boxes |
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- CXID card to be presented at counter for use of Tennis, Golf, Squash, Masseur at crew rate. Crew booking to be made via Concierge desk. |
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- 30% discount on food & beverages excluding mini bar & special promotion menus. |
Note : Sundays and holiday surcharge not applicable in BNE |
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- 30% discount on laundry & dry cleaning. |
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- Negotiated rates for hire cars & limousine transfer when required |
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Duty Free |
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Passenger : |
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250 cigarettes or 250 gms cigars or tobacco products. |
2.25 litres of alcoholic beverages. |
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Crew : |
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1. 250 cigarettes and 2.25 litres of alcoholic beverages. |
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2. All crew must report to Customs at port of disembarkation in Australia. After Customs check of crew baggage each crew member will have his / her copy of B465 returned and they must be kept and surrendered to Customs on departure. |
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3. If crew have been customs checked as above at first port of call but are proceeding to another destination due to operational requirement, the operating ISM must ensure that he / she receives a sealed envelope with outbound G/D from Customs o/b before departure. The envelope and G/D are for Customs at the next port of call enroute. |
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Passenger :: |
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All paxs are required to receive and fill in the 'Pale Orange Coloured Landing Card' which is available in both English (CIQ FORM CX5120) and Cantonese (CIQ FORM CX5121). Cabin crew to ensure all paxs receive one inflight and it is important that paxs complete the 'declaration' part of the card |
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Note : The Cantonese card must be completed in English even it is Chinese version as Australian Authorities unable to read Chinese. |
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Aircraft : |
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1. No GD requirement for Australian ports. |
2 GDs provided by Briefing office for ISM's usage onboard. |
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2. The "Pre-Embarkation" spray procedures will be performed by the HAS Ramp Supervisor before pax boarding. |
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Ex HKG, ISM is to ensure that the "Pre-Embarkation Disinsection Certificate" plus the relevant numbers of emptied spray cans is received from the HAS Ramp Supervisor after the 'pre-embarkation spray' of the cabin is completed. |
On arrival at first Port of call in Australia, ISM to hand over to the Australia Airport Quarantine and Inspection Service officers the "Pre-embarkation Disinsection Certificate" plus the emptied cans.** |
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** NOTE : 4 cans x 100g (B747) or 3 cans x 100g (Airbus & B777) ** |
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With the above procedure in place, there is NO Requirement for cabin crew to conduct the "Top of Descent" spray before arrival into Australia unless the flight is delayed for more than 30 minutes, whereupon HAS Ramp Supervisor will remind ISM to conduct the "Top of Descent" spray to reinforce the disinsection requirement by AQIS. |
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Crew : |
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1. Crew Documents - Completed Prior To Arrival 1st Port of Call |
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a. No GD requirement for Australian ports. |
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b. Completed Crew Customs Declaration Form B465 (provided by Ground Staff together with E/D cards) with full name in block letters (last name to be underlined), sex and date of birth. One to be completed by each crew member, and kept until departure. |
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c. Each crew member will need to carry their own form B465 in person to the Inwards Customs Crew Desk. |
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d. All crew member to ensure that the cover/folder of their passports are removed before presenting to the Immigration officer for scanning. |
Failure to follow the above procedures will lead to detention of the whole set of crew. |
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e. IN ORDER TO SPEED UP CREW (BOTH COCKPIT AND CABIN CREW) IMMIGRATION AND CUSTOMS CLEARANCE AT PORT OF DISEMBARKATION IN AUSTRALIA, PRE EMBARKATION SPRAY CANS MUST BE HANDED TO GROUND STAFF MEETING THE FLIGHT BEFORE PASSENGERS DISEMBARK. |
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2. CREW PROCESSING ARRANGEMENTS |
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As part of a broad initiative to increase border security, Australia has introduced a more effective screening procedures for airline crew. Information on operational crew will continue to be provided on the GD and all crew members are required to provide the following : |
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Operational Crew and PX Crew on CX aircraft |
- Currently, operational/PX crew are required to carry their ICAO/CXID as evidence that they work for CX and they are cleared for entry. |
- From 1 November 2002, the Australia Migration Regulations 1994 will be amended and operational/PX crew will have to present a valid passport and their ICAO/CXID for immigration clearance. |
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Positioning Crew (PT Crew) on other carriers into Australia |
- Must present passport and a letter from CX certifying that the person is an aircrew member, setting out the purpose of travel and the arrangements for the person to leave Australia. This letter will be managed by the respective port and a procedure have been agreed upon with local Immigration officials. |
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** As a reminder, all cabin crew, whether operating or on PX/PT to any ports in Australia, must be in possession of a valid passport, CXID and ICAO card. |
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IMPORTANT |
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All crew entering Australian ports as crewmembers are required to apply for the 'Advance Passenger Processing (APP). |
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Before each flight departs from HKG to Australia, Crew Control will submit the APP through internet. A system enhancement has been completed to extract crewmembers details from FACTS to apply for the APP in advance. The system however is unable to detect if a crewmember has changed a new passport i.e. the details will be different from the one showing in FACTS. |
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It is therefore important that upon reporting for duty ex HKG, all crewmembers cross check their passport details against the GD provided at the Briefing counter. Should it be found that there is a discrepancy, the crewmember must inform Crew Control immediately. |
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Failure to comply with the above procedure will lead to a fine by the Australian Government of AUS$1,100 per crew member. |
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1. Import of foodstuffs even for personal consumption, is strictly forbidden. |
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"Travellers/Crew failing to declare minor quarantine risk items as they enter Australia now face an increased on-the-spot fine of AUD$220 and deliberate corporate breaches of quarantine laws wil soon face a maximum penalty of AUD$1,100,000." |
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2. Holds will be sprayed ex HKG by Ramp Staff. |
4 cans required for inflight spray are loaded in FSC F/A kit if required. |
Refer to task cards for CAs responsible |
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3. Aircraft doors must not be opened until ground staff requests access by knocking on the L2 door. |
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NOTE : Once pax commence to disembark please be ready to open L1 door to allow cabin cleaners access to business class cabin. |
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4. REPORTING AN ILLNESS : Important Quarantine Information for Air Crew |
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From March 2004 the Australian Quarantine Laws require that international aircraft officers report any passengers or crew who display certain disease symptoms or who are ill with particular quarantinable diseases to a Quarantine officer from the Australian Quarantine and Inspection Service prior to arrival in Australia. |
This is to help identify people who may be carrying infectious diseases that are a serious public health threat to Australia. |
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LOOK OUT FOR - "crew will need to check if ill passengers have any of the following |
symptoms..." |
- temperature over 38 degrees celsius |
- acute unexplained skin rashes and lesions |
- persistent and/or severe vomiting |
- persistent, watery or profuse diarrhoea |
- bleeding from nose, ears, eyes, mouth and/or skin |
- glandular swelling |
- prolonged loss of consciousness |
- persistent coughing and difficulty breathing |
- inability to dismbark from a/c without assistance |
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ISM/crew are not required to ask all passengers whether they are suffering from infectious diseases or symptoms of illness. |
However, if ISM/crew notice a person who is ill or a passenger reports being ill, then crew should check if they have any of the above symptoms. |
If they are, ISMs must inform the Captain so that he can notify the Quarantine Officer either prior to arrival or as soon as possible after the aircraft has arrived in Australia. |
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NOTE : Apart from the above, any passenger who is ill, or reports being unwell with any illness, the ISM must inform the Captain so that he can notify ground staff at port of arrival either prior to landing, or as soon as possible after the aircraft has arrived in Australia. (If in doubt, report it.) |
Australian Quarantine MUST give clearance before any passengers or crew may disembark the aircraft. |
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Quarantinable Diseases |
The list of quarantinable diseases has changed to include other diseases that are of public health significance to Australia. The diseases include : Cholera, Dengue Fever, Measles, Polio, Smallpox, Plague, Rabies, Tuberculosis, Typhoid fever, Yellow fever, Malaria, Severe Acute Respiratory Syndrome (SARS), Viral Haemorrhagic Fever of Human and Highly Pathogenic Avian Influenza in Humans (Bird Flu). |
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Penalties |
It is understood that ISM/crew may not notice symptoms unless they are obvious and passengers often do not report illness. Although there are penalties for not reporting illness, these will not apply if ISM/crew act in good faith. |
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5. It is important that any 'filled trash compactor box' left inside the toilets for landing, be removed from the toilets and placed back in the galley for caterers to dispose of. Due to strict quarantine requirements, cleaners are not permitted to remove or touch trash. |
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6. Import of cut flowers : Crew are allowed not more than 2 boxes of cut flowers and subject to fumigation. |
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Arrival/Departure/Transit | |
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Arrival |
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1. Crew must have their ICAO card displayed on their outer clothing at all times in the Airport Terminal area. |
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2. It is a mandatory requirement that the CXID be displayed on all crew members at all times within the restricted area. This is inclusive of when crew members are working inside the a/c on ground until such time when the aircraft doors are closed. |
(NOTE : As stated in the 'Dress & Deportment' handbook : 'If an unconcealed chain which is long enough to produce a risk of snagging and/or injury to the wearer is used, it must be removed once on board the aircraft'. Crew members should therefore observe the safety hazards of using long chains to display their CXID within the a/c and use other forms of attachment e.g. clip-ons. |
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3. Crew are requested to check-in any hand baggage in excess of the limit when traveling D/T on domestic airlines due to operational requirement. |
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Departure for HKG |
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1. Australian Tourist refund Scheme (TRS) |
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Australian Customs has advised that the TRS allows only departing passengers to get a refund for any Goods & Services Tas (GST) paid on goods, which are being taken out of the country. The legislation governing the scheme specifically excludes crew members who are operating on a ship or aircraft. |
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2. All ports in Australia will soon be implementing the 'AAA' or auto bagage reconciliation. This means that at check-in, g/s must add an additional tag to all crew bags being checked-in. Crew members must ensure to write their name and sign a crew baggage manifest at the check-in counters. |
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3. ADDITIONAL DRY ICE FOR PERSONAL USAGE |
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It has been advised that crew members are ordering additional dry ice to keep their personal perishables cold for the return flight to HKG. Not only will this incur additional catering costs to the Company, in some cases, it will also mean an inconvenient trip back to the catering centre to collect the dry ice. It has been agreed with the Port Manager that this practice is to be ceased with immediate effect and that any request for additional dry ice will not be entertained. |
ISM to monitor and submit an eCabin report in the event that additional dry ice is requested |
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4. Under the Hong Kong Customs Law, importation or possession of dried flowers such as dried poppies, dried opium or poppy straws to Hong Kong is an offense under 'Dangerous Drugs' and will lead to severe penalties of a fine of HK$10,000 / - and/or an imprisonment of 3 years. |
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TRANSIT |
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As advised by the Australian Government, with effect from 20 October 2005 : |
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1st port of call : TRANSIT PAX MUST DISEMBARK. |
2nd port of call : TRANSIT PAX MAY DISEMBARK. |
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Note : Please be advised that transiting passengers, on disembarking in the first port of call in Australia, are required to take their boarding passes with them when they disembark. Kindly please remind all transiting passengers or this procedures. |
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BAR / SALES KIT HANDLING PROCEDURE |
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1. Auto exchange will take place in BNE. Documentation to be completed before arrival and bar carts/boxes to be locked and sealed. |
Note : Bars must always be locked and sealed before arrival at any port in Australia. |
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2. Seals are allowed to be broken once the bars are exchanged during ground preparations. |
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3. Only one saleable bar cart (#706) and one sales kit (#716) loaded on this flight. |
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NOTE : There have been many instances of inbound crew ordering toilet amenities on catering uplift forms on A330 flights to BNE. |
Please be reminded that there are 3 boxes of items loaded ex HKG, 1 at MSC and 2 at ASC. Crew members are to ensure and check that these items have indeed been used up before requesting for additional items! |
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Alpha, our uplift suppliers in BNE, will not be supplying toilet tissues/facial tissues requests automatically and have been given permission to check the sealed toilet amenities boxes first. |
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GENERAL INFORMATION |
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Overcoat - Male and Female |
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To protect your health and well being, it is recommended that you bring along your overcoat between 01 JUL to 30 AUG. |