R&R. Abr. Rest and relaxation/rehabilitation/ recreation.
RAA. Regional Airline Association.
rack rate. The price a hotel charges for a room before any discount has been taken into account. The published rate for a room, sometimes set artificially high and used to calculate a variety of discounts. See also run of the house, walk-up rate.
raincheck. A slip or chit given to a customer in compensation for services promised but not received, usually redeemable for the identical service at a later date. For example, patrons of a rained-out sporting event will receive a coupon good for admission to a game later in the season.
ramp. 1. n. Any sloping surface accommodating foot or vehicular traffic.
ramp agent. An employee of an airline charged with bringing cargo, luggage, and food supplies to the aircraft.
range. The maximum distance an aircraft can fly or a ship cruise without refueling.
ranger. An official of a National Park. A Park Ranger.
rate and service structure. The prices a carrier charges and the services and amenities it provides, considered as a whole system.
rate desk. The office of an airline that calculates fares for travel agents and passengers.
rate hike. An increase in fares or other costs.
rate of the day. A hotel pricing system in which the rack rate (qv) varies from day to day.
RCCL. Royal Caribbean Cruise Line.
RCVD. GDS. Received.
RDB. GDS. Reply to duplicate booking enquiry.
re. Abr. Regarding, about.
rebate. 1. v. To deduct or return a portion of moneys otherwise due, as a portion of a travel agent's commission. 2. n. A sum so returned.
recall commission statement. An ARC document generated by an airline to retrieve a commission paid on a ticket which the airline has refunded to the passenger.
receivership. The state of being in the control of a court, as a business in bankruptcy.
receiving agent. A contractor that provides services to incoming passengers, as those on a tour.
reception. 1. The front desk of a hotel. 2. A party or event to greet a person or persons.
receptive service operator. See receiving agent.
receptive services. Services provided by a receiving agent, including transfers, currency exchange, interpreters, and so forth. See also meet and greet.
recheck system. An automated feature of a GDS or a separate software package that continuously checks the lowest fares on a route.
reconciliation. Matching one set of records against another. For example, an employee's expense account against credit card slips and other receipts.
reconfirm. To check again, as an airline reservation. Some reservations may be cancelled unless reconfirmed.
record. n. In a GDS, all the information about a single booking. A PNR (qv).
record locator, record locator number. An alphanumeric string which serves as a unique identifier of a booking or a PNR in a GDS.
recreation management. The process or profession of maintaining and administering the physical facilities and personnel involved in leisure-based recreational activities.
recreational vehicle. 1. A self-contained, self-driven motor home. 2. Any vehicle, such as a dune buggy or all-terrain vehicle, used primarily for enjoyment.
red and green. A system used by customs in which passengers with nothing to declare follow the green symbols, while passengers with dutiable items to declare follow the red symbols through the customs area.
Red Book, The. A now-defunct hotel reference guide. The term is commonly used to refer to any hotel reference guide.
red light district. A part of a city set aside, either by municipal ordinance or informal custom, for prostitution and other sex-related businesses.
red-eye, red-eye flight. 1. A late-night flight, usually of some length and usually offering a lower fare. 2. An overnight flight that arrives at the destination early in the morning.
referral. A prospect (qv) recommended to a travel agent by another person, usually a present customer. The act of recommending such a person.
referral agency . A travel agency using a network of outside sales agents to funnel travel requests to an inside sales force that makes the actual sale. Typically, these agencies seek to recruit as large an outside sales force as possible. See also card mill.
refund/exchange notice. An ARC form and process for making an adjustment in money owed to the travel agency or due ARC.
regatta. A boat race.
regional carrier. An airline that serves only one clearly defined area of a country.
regional jet. A smaller jet powered aircraft, typically 50 seats or less, designed to serve smaller airports.
registry. A ship's formal registration of ownership. See also country of registry.
regular fare. An unrestricted, full-price fare, such as "coach" (Y class) or "first" (F class).
reissue. Write or generate a new ticket due to changes in itinerary or fare.
remittance. The sending of money to pay for a product or service. Any sum sent for this purpose.
REML. GDS. Reference my letter.
remote ticketing. Refers to the practice of making a reservation at one location and generating the ticket at another.
REMT. GDS. Reference my telegram.
REN. Abr. Refund/exchange notice (qv).
rent a plate. Slang. An off premises travel agency operated by employees of the corporation at which it is located.
repeat customer. Any customer who buys again. Generally used to refer to a customer who buys repeatedly or frequently.
replacement cost. The current price of a piece of equipment if it were to be purchased new, as opposed to the present, depreciated value of the equipment.
repositioning. The act of moving a vessel, such as a cruise ship, from one area to another, usually at a specific time of year, to maximize efficiency of use. See also positioning.
REQ. GDS. Request.
request for information. A preliminary step to a request for proposal (RFP) (qv), in which a company solicits a number of potential vendors for information about their products and services.
request for proposal. A formal request by a company, containing detailed specifications, to a potential vendor asking for a bid on satisfying those specifications.
res. (Pronounced "rez.") Abr. Reservation.
res vendor. 1. A computerized reservation system company. 2. A sales representative of such a company.
residential. adj. Consisting of private homes rather than commercial buildings, as a section of a city.
resort. 1. A city or other destination known for its leisure attractions. 2. A hotel featuring a broad range of amenities, sports facilities, and other leisure attractions, designed to provide a total vacation experience.
responsibility clause. See disclaimer.
rest area. On a limited-access highway, a parking area allowing drivers to rest without leaving the highway. May have amenities such as rest rooms, vending machines, full restaurant service, tourist information booths, picnic tables, and so forth.
restaurateur. A person who owns and operates restaurants.
restricted access. Not open to everyone, as a travel agency that is not open to the public.
retailer. 1. Anyone who sells goods or services to the general public. 2. In the travel industry, used to refer to a travel agent or travel agency.
retroactive. Encompassing a time period prior to execution or announcement, as a retroactive fare increase.
retrofit. Add machinery or equipment to an existing piece of equipment or system to correct a defect or add capability.
revalidation sticker. A self-adhesive form placed over the coupon portion of an airline ticket and used to record a change in carrier, flight number, date, time, class, and so forth.
revenue passenger mile. A statistical unit in the airline industry; one fare-paying passenger carried one mile.
revenue sharing. A term used to describe rebating (qv) to a corporation by a travel agency. See rebate.
REYL. GDS. Reference your letter.
REYT. GDS. Reference your telegram.
RFD. 1. GDS. Refund. 2. Abr. Rural free delivery.
RFI. 1. GDS. Request further information. 2. Abr. Request for information (qv).
RFP. Abr. Request for proposal (qv).
RHYA. GDS. Release for handling by your agency.
Richter scale. A logarithmic scale recording the severity of earthquakes. Because the scale is logarithmic, a 4.2 quake is ten times stronger than a 4.1 quake.
right of search. The right, under international maritime law, to stop a merchant ship to determine if it is in violation of revenue laws.
right of way. 1. The order of precedence in passing or proceeding, as of ships in a channel. 2. The right of one person to cross land owned by another.
riptide. A strong current flowing outward from the shore, endangering swimmers.
risk inventory. Exclusive space on a tour or cruise which a travel agency contracts to purchase, usually at an attractive discount, whether it sells the space or not.
RJ. Abr. Regional jet (qv).
RLNG. GDS. Releasing.
RLOC. GDS. Record locator (qv).
RLSE. GDS. Release.
RMKS. GDS. Remarks.
RMS. Abr. Royal mail steamship.
RNP. GDS. Reduce number in party.
road rat. Slang. A person who makes his or her living delivering recreational vehicles.
ROC. 1. GDS. Record of charge. 2. Abr. (People's) Republic of China.
rodeo. An entertainment featuring displays of cowboy riding and roping skills.
ROE. GDS. Rate of exchange.
ROH. GDS. Run of the house (qv).
ROK. Abr. Republic of Korea.
roll. 1. A list of those present. 2. The side to side motion of a ship.
rollaway. In a hotel, a cot-like bed that can be folded and rolled from place to place.
rollover clause. A now-disallowed provision of GDS contracts that triggered a new contract term any time a new piece of equipment was purchased from the vendor.
room block. In a hotel, a number of rooms set aside or reserved for a group.
room night. One hotel room occupied for one night; a statistical unit of occupancy.
room service. Meal service to a hotel room.
room tax. Local and state taxes on hotel rooms that are added to the guest's bill.
roomette. On a train, a single compartment with a fold-down bed and a toilet.
rooming list. A roster of guests and their lodging needs presented to a hotel by a group prior to a meeting.
rope tow. A continuous, moving rope used to pull skiers up a slope.
roster. A list, as of those on duty at a particular time.
rostrum. See podium.
rotary phone. An old type of telephone with a circular dial which when turned produces pulses corresponding to the number dialed. See also touch-tone phone.
rotational dining . In the cruise industry, a program in which passengers eat at different restaurants during the cruise, but are served by the same staff.
roundtrip, round trip. n. A trip, as on an airline, to a single destination and back. adj. Referring to fares, typically indicates that the fare is the same regardless of which of the two cities is the departure point.
roundabout. Brit. A traffic circle.
routing. The sequence of cities used to construct a fare.
royalty. A payment made to a company or individual for the use of its/her property, usually an intellectual property.
RPM. Abr. Revenue passenger mile (qv).
RPT. GDS. Repeat previous transaction.
RQ. GDS. On request.
RQID. GDS. Request is desired.
RQR. GDS. Request for reply.
RQST. GDS. Request seat.
RR. GDS. Reconfirmed.
RS. GDS. Reserved seat.
RSA. Abr. Reservations sales agent.
RSO. Abr. Receptive service operator (qv).
RSVP. Fr. Abr. Repondez s'il vous plait. Literally, "respond if you please." Often included in written invitations, and when included, etiquette demands a response.
RT. GDS. Round trip.
rudder. The steering device of a ship.
run of the house. See rack rate.
running lights. A series of colored lights required on a ship during the night to prevent collisions.
Ruta Maya. Sp. Literally, "Mayan route" or "road." Used to denote the Mayan areas of Mexico, Belize, Honduras, and Guatemala and the tourist sites therein.
RV. Abr. Recreational vehicle (qv).
ryokan. A traditional Japanese inn.
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Rack Rate : 항공사에서의 항공요금과 호텔에서 책정한 객실의 기본 공표요금을 말한다.
Rate Assignment : 관광사업체에서의 요금책정을 말한다.
Rate : 각종의 운임, 요금, 율 등을 말한다.
RCFM(Reconfirmation) : 여행 도중 어느 지점에서 72시간 이상 체류할 경우 항공편 출발 72시간 전까지 계속편 및 복편 예약을 탑승예정 항공사에 예약 재확인을 말한다.
Re-Entry Permit : 재 입국허가로 우리나라에 체재하고 있는 외국인이 한번 출국하였다가 다시 우리나라에 들어오는 경우에는 입국관리사무소에서 이 수속을 하여야 한다. 통상 출국에 앞서서 미리 받고서 나갔다가 돌아오는 것을 말한다.
Rebate : 공급업자가 판매 대리점에게 수수료에 대해서 판매 장려금으로 할인해 주는 제도를 말한다.
Receipt : 고객에게 주는 영수증을 말한다.
Recreation Industry : 휴양이나 오락산업을 말한다.
Recreation : 휴양, 기분전환을 말한다.
Registration Card : 호텔에 손님 도착 시 작성하는 양식으로서 손님이 직접 성명, 숙박예정일수, 성별, 국적, 주소, 회사명 등을 기록하는 카드를 말한다.
Rental Service : 관광사업체에서 임대업자 또는 그 일을 말한다.
Repeat Guest : 단골고객, 즉 여행 업자에게 다시 방문하는 손님을 말한다.
Repeater : 관광사업체에서 반복여행자를 말한다.
Replacement : 승객이 항공권을 분실하였을 경우 항공권 관련사항을 접수 후 항공사에 해당 점소에서 신고사항을 근거로 발행 점소에 확인 후 항공권을 재발행 해주는 것을 말한다.
Rerouting : 본래의 운송장에 기록된 여정, 운임, 항공사. 기종, 비행편, 유효 기간 등을 바꾸는 것을 여정변경이라고 한다.
Reservation Center : 관광사업체에서 모든 예약에 대해서 총괄, 관리하는 예약센터를 말한다.
Routing : 여정. 처음 지점에서 행선지까지 승객이나 화물의 이동이 연속되는 항공편을 말한다.
RTPA(Rail Travel Promotion Association) : 철도여행촉진연합을 말한다.
RTW(Round The World) : 항공사에서 세계일주를 말한다.
Rush Periods : 일반적으로 다른 시간대 보다 많은 고객들이 밀어닥치는 때를 말한다.
R&R(Rest and Recreation) : 휴양휴가를 말한다.